Originally Posted by alfista1

We are in the process of using DB also but to another destination.
Our container is close. Just less than 2 weeks away now BUT we're having major commication issues as they are not understanding the port fees here locally. They are considering the standard port fees as extra fees and trying to charge us separately. Very frustratring with phone calls going back and forth with the local company here who picks up the container and DB. All in Spanish so we think it's a language issue.
We paid the door to door package, only having to pay extra customs if they check the container.

Oh yes they also messed up in a big way as when we arrived at our final destination the local removal company who were supposed to be reponsible to collect from the port weren't even aware of any arrangement!! DB didn't even apologise!