beckiwoo

I went to Main Street office last Friday to update my citizenship (UK - Canadian) - got told it would be 5-7 business days until it updates online - I realize its not over 7 business days yet but due to the fact they never updated my residential address at YVR NEXUS office last May when I went up there to complete that, I don't hold out much hope tbh

Planning on going across the border this weekend (non NEXUS lane as apparently Im not allowed to use it until I order a new card and I cant do that until everything is updated online), should I go to the office in Blaine and try and update it there?

CanadaJimmy

Yeah you have to update your citizenship at both the Canadian NEXUS office and the US NEXUS office, so you have to go to the Blaine one as well, or the US NEXUS office at YVR (next door to the Canada one). I guess there's some kind of data sharing issue there.

beckiwoo

bc2015

The Nexus office on Main St has both Canadian and US agents stationed there and is a full enrolment centre (same as Blaine). The problem with it is that it can be hard to talk to an actual agent at Main St as the people at the reception desk often just copy the documents and then pass them on to be processed at a later time.

beckiwoo

bc2015

You can ask. I've asked to speak with an agent at Main St before and never had to wait too long. At Blaine, they sometimes have agents at the reception desk too if I recall.

Snowy560

I went to Main Street and then applied for a new card online after the system had updated. You must do both. I've written about the steps that I took and what I was told to do regarding choosing the reason for a replacement card (by the US when I emailed in) somewhere on another NEXUS thread on BE.

beckiwoo

Snowy560

Yes they said in the email reply it doesn't matter which option you choose.

I can't recall what I selected but it worked.

beckiwoo

Snowy560

Ages I believe I had to go twice.

beckiwoo

Update:

So I just went into Blaine NEXUS office. There were officers/agents around this time.

I was advised the information given at Main Street was not correct. I am supposed to come to Blaine to update as everything is done on this system and then they send this to Canadian side.

Apparently everything is updated now and my PR information has been deleted. (I can’t check as I don’t have roaming on my phone and I’m already having issues receiving SMS messages for some reason). Will check when I return.

Was again told to order a new card but that I can (and this was according to a CBP officer at the NEXUS office) use the NEXUS lane on the way back into Canada. I’m not sure if I will as I don’t want issues with CBSA until the card is updated.

They also initially wanted to see to see proof of citizenship (my certificate) but I thought my passport would be good enough. However they didn’t ask for it again so fingers crossed!

so moral of the story...information is not consistent on this at all.

I will report back when I check my trusted traveller account on return

Snowy560

Definitely not consistent. I never went to the US to do my updating. It was all done without leaving Canada. And my new Card says I'm Canadian.

beckiwoo

FURTHER UPDATE:

Success

Its updated - it states Canadian as citizenship, it also states British with my UK passport details as well but the top citizenship is Canadian (the one with the gold flag). Ive just ordered a new card for $25

If the new card still states UK on it then I'm just carrying both passports through the NEXUS line from now on

Snowy560

I predict your new card will say CAN for Citizenship.