scrubbedexpat074

I've always been a big proponent of customer service over here but I have been wondering what would happening if you didn't respond in the normal way to one of the banal questions usually asked at the check out...

Futureshop yesterday for some speaker wire and (hopefully) a subwoofer, when I was asked "Did you find everything you were looking for today?" I responded with "No, not quite." as I didn't see the right (cheap) subwoofer I was after... The response was "Oh... well... something's better than nothing..." presumably referring to the cable... Not quite the "Oh, what haven't you found?" in a let at least pretend to follow up kind of a way.

I am going to continue this market research next time. What will they say when I tell them that I am not "Good" when asked "How are you?"

Tangram

Just tell them your crabs are playing up today.

scrubbedexpat074

I'm saving that, do some decent market research and all that...

Rich_007

And due to the unfortunate hook hand situation, could they help you with a scratch or three

Rich

Tangram

lol

scrubbedexpat074

In my experience I would just a blank "he's got a funny accent" look... Surely they should at least feign interest and ask what I want looking for!

Novocastrian

why?

scrubbedexpat074

Oh, I was referring to my original comment - surely if they ask if I found everything and I said "no", then they'd want to know how they'd failed me?

JimandNic

The complete opposite happened to me...

I was with my friend in Michael's (craft store) and at the till she was asked if she had found everything she wanted. When she replied no she hadn't found a particular product she wanted, the cashier was really concerned and spent lots of time trying to help her find it on the shelves, in unpacked boxes and even called over a colleague to check in the stock room.

It really p!##$d off the rest of the queue I can tell you!

woodmanbg

We had one of the cashiers in B & Q ask us this and on that particular visit there were quite a few thingswe hadnt found (out of stock or just didnt have) and when we told her this she just didnt know what to do/say. Just told us how much our bill was and that was it!!!!

masiosare

It is just one of those retail predertermined questions

I actually usually say, yes I was looking for this particular soup and I found it! I'm so happy about that (to be sarcastic)

hot wasabi peas

A chain of grocery stores on Vancouver Island goes through phases of asking that question just find out what to stock in their shops. I think both staff and customers find it annoying but it's a great opportunity for fun. When asked that question but a male cashier, I once replied that I couldn't find my g-spot and he said it was on the top shelf in aisle 7a and then we both had a good laugh.

Tiffin Tease

I think it's nice of them to ask (but then I'm still new to the country) but when i've been here a while longer or when I am next in a crappy/sarcastic/silly mood I might try the old trick of saying something daft like hoping to find something that they patently don't or aren't likely to stock and see what happens

Novocastrian

They're programmed to ask, not to be interested.

MB-Realtor

Safeways does this every time, last week I couldn't find any parsnips, so to 'did you find everything you needed today" I replied, 'no I couldn't find any parsnips" the reply was " did you look in fresh produce" I could have throttled the girl.:curse: