Originally Posted by Aviator (Post 10715739)

Under the Supply of Goods and Services act 1982 section 4, in the UK, the initial contract of sale is with the seller, so long as the goods are as described and of a satisfactory merchantable quality. It is very open and subject in some degree to interpretation. If you buy a lawn mower and it cuts grass it may be considered of a merchantable quality, but not as to how effectively it cuts grass.

Any manufacturer warranty is with the manufacturer, here and in the UK, however in the UK many retailers will return the goods to the manufacturer for you, although they are not obligated to do so.

In Canada retailers are still bound by the Consumer Protection act in each province and any warranty issue is dealt with by the manufacturer, usually directly (but not always). Maybe partly due to the distances and costs involved in returning goods to manufacturer repair facilities. If retailers provided the same level of service as in the UK, consumers would just pay more (built in to pricing) for goods to cover these eventualities.

Originally Posted by bats (Post 10715578)

There are no consumer rights in Canada.

Originally Posted by bats (Post 10715578)

Just accept that if you buy North American tat it will fall apart, sooner rather than later.