If I wasn't happy with the current offer, yes of course I would.
BTW - have you phoned or written to them and complained after the new offer came out?

Sears seems to have a policy of being open about their current offers and what they might be replaced by if they're nearing the end of their lifespan, but you do generally have to ask.

I'm not aware of many other businesses that are likely to disclose their marketing/promotional plans, for the reasons neill outlined.

It sounds like you should be that untrusting.

BTW if you have an Egg, should you open it at the small end or the big end?

I'd like a swift response.

<groan>

<you're welcome>

Is it soft boiled or hard boiled?

Egg always charged a percentage for foreign purchases. I think it was 2% when they started, so it's crept up. They probably buried it in the exchange rate before, rather than add it to the transaction amount.

Compare the rate on one of your old statements with historical mid-market rates on xe.com.

Showing it the way you've described just sounds silly, though. I can't see how it benefits either them or you.

But how could you not be happy to be offered 6% if you transfer from a 19% card?

Wouldn't that make you happy?

And wouldn't being told you didn't have much time to apply for 6% make you act quickly - rather than try to find out if a better offer is coming along and, perhaps, miss the 6% deal? You wouldn't jump at the chance of cutting interest rates by more than two-thirds?

And you'd consider it your own fault if immediately this special "not to be missed" offer ended it was replaced with a better one? By someone who enticed you in when they knew you'd be better off waiting?

If you had a financial advisor who knew a company was going under but still suggested you buy some shares because they were a good price, you'd consider you were the one at fault for trusting the advisor?


Yes, I have complained via email. I await a response.

via email
You're right, the fault lies with your financial advisor

Secure email via the website. It's worked every time so far. I think I have used it over dozen times with 100% success. That's not to say I'll get the response I'd like, but I'm sure they'll answer.

No, you really don't have a valid complaint here. They're in business. They make an offer to potential customers and they want you to believe that it will be their best offer and act now or miss out and it is until their next possibly even better offer. You go for it or don't go for it. They'd be pretty stupid to say here's our current offer but hold on because they'll be a better deal next time around.

You know, all over people seem to want to just avoid accepting responsibility for decisions made. Egg enticed you into what you thought was a good deal and presumably it's still a good deal and is serving it's purpose. It just so happens that after that along came a better offer. That's life.

I guess we'll have to agree to differ.

At least you agree they are misleading their customers. Such a shame that people think that's okay.


I'm not suggesting they be stupid and tell me to wait. I'm just suggesting an absence of deception would be preferable. Fortunately there are some businesses out there operating with a few more morals...and doing fine.

Like the appliance service company that charged me for a half hour's work when they usually have a minimum one hour charge; the plumber that did the same; the bank that charged a late payment fee but refunded when I wrote and said it was an honest mistake; the confectionery company that sent me three boxes of chocs when I complained that a few chocs in the box I bought were stuck to wrappers....I'm sure we've all experienced honesty from people trying to make a profit.

Pay off your balance in full every month.

Live within your means.

No more headaches.

Just a thought.

Well obviously there's no problem in agreeing to disagree and I can see there's no way in making you see this in a different way but if you think that they misled you then you have an odd way of looking at things. Misleading is telling you that you have bought one product only for you to find that it's actually something completely different.

They had one promotional offer and then another to follow it. Are you saying that due to whatever is happening in the market they can't better the first deal by the next one?

When a flyer comes through your door advertising a price that can't be beat and to hurry do you actually believe that? Do you really imagine that there's no chance that in three months that very offer won't be beaten by the same company? Not because they're deliberately trying to mislead but just because it's market conditions.

Have you not seen sale items be reduced again and again to try and move them?

Maybe the EGG offer that you took didn't generate enough business so they made a better offer. Maybe they changed the offer due to competition.

You might as well complain because who knows? In view of customer goodwill maybe they will oblige you to get you off their back. But you don't have a valid complaint. After all, you agreed the deal with them as they did with you because you liked the terms. Has that changed now? Is it still not the deal you originally applied for? If it is then you've not been misled.

And I feel it's also misleading to encourage me to sign up for a deal quickly when they knew there was a better one coming.

To mislead someone is not limited to telling them a direct lie.

Yes I would believe it and if it turned out to be otherwise the company will generally agree to match the lower price if one can prove it. That's normal.

But we're not talking three months are we? It was the very next day for crying out loud.

Yes, of course. But I haven't seen "Buy now because tomorrow it's going back up" or "Final reductions" just before a further price drop.

That's the difference as I see it.