stevemich

I am hoping someone can give me some advice..

I just took delivery of a squeezebox Boom (basically a small network music player) from an internet order - a large internet based company here in Oz.

Unfortunately it has an error message saying "Wireless card Not Installed" - having done some research on the relevant forums, it appears it is a manufacturing weakness where the card can become a bit loose in transit.

Anyway, I contacted the seller and they told me to get in touch with the manufacturer (Logitech) as it is covered by their warranty...

Before I get in a strop with them, does this sound right, as surely they have to take some responsibility for not selling me a working item?

Any advice would be great as I need to get back to their customer service team...

Cheers
Steve

spalen

i am not expert however : http://www.fairtrading.nsw.gov.au/Co...arranties.html

would suggest that you are entitled to refund because it was not working when you received it.

I would argue for refund. Dont let them give you nonsense about RMA to supplier. JBHifi tried that with us about something and after pushing a littleagreed to swap it since it was not working when it was sold.

stevemich

Cheers for that - will follow it up... and see how it goes

Petals

Happened to me with an MP3 player the company referred me to another company, fortunately in Melbourne, we took it in and they gave us a new one it was an Iriver no problems. The company was the importer and supplier.