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nbn - who did you go with and why?

nbn - who did you go with and why?

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Old Dec 21st 2018, 3:10 am
  #106  
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Default Re: nbn - who did you go with and why?

Originally Posted by GarryP
NBN really ought to be forced to pay compensation to the users for that type of failure, say $1 per hour. Mind still think that a generalised 4G hotspot is a better backup for the (should be) infrequent times that the service goes down.
Basically the $180 modem has to be taken, and you have to pay it off. So either you pay $5 pm over 36months, or if you want out you have to pay whatever is left over on that cost. Which stinks as a tactic.
Still $180 is not too bad early termination compared to some and they don't charge a connection fee $99 for telstra) Saying that the 4G backup is not great, might end up going to Telstra as a good 4G backup is nice to have with shitting NBN going down.
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Old Jan 3rd 2019, 11:34 pm
  #107  
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Default Re: nbn - who did you go with and why?

Garry

You are a fan of Aussie Broadband but on the surface it looks like TPG is offering a better deal for their NBN 100 version with no lock in contract.

$99 per month on Aussie. https://www.aussiebroadband.com.au/nbn-plans/

$89 per month on TPG. NBN Plans - Unlimited NBN Internet Bundles from TPG

I haven't looked to deeply into it but its seems like Aussie are boasting 90mbps typical evening speeds and TPG 78mbps, however this is all variable and only typical as we know.

Obviously Aussie boast Aussie support and with TPG you go through India.

The no lock in on TPG has a $99 fee associated with it, or no fee on an 18 month contract. No lock in is an extra $8.25 per month over a year which kind of makes it attractive rather than being locked in.

Aussie doesn't seem to state the length of its contracts online.

Any other thoughts?
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Old Jan 4th 2019, 8:23 am
  #108  
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Default Re: nbn - who did you go with and why?

Originally Posted by Beoz
Garry

You are a fan of Aussie Broadband but on the surface it looks like TPG is offering a better deal for their NBN 100 version with no lock in contract.

$99 per month on Aussie. https://www.aussiebroadband.com.au/nbn-plans/

$89 per month on TPG. NBN Plans - Unlimited NBN Internet Bundles from TPG

I haven't looked to deeply into it but its seems like Aussie are boasting 90mbps typical evening speeds and TPG 78mbps, however this is all variable and only typical as we know.

Obviously Aussie boast Aussie support and with TPG you go through India.

The no lock in on TPG has a $99 fee associated with it, or no fee on an 18 month contract. No lock in is an extra $8.25 per month over a year which kind of makes it attractive rather than being locked in.

Aussie doesn't seem to state the length of its contracts online.

Any other thoughts?
ABB contract is month by month
My 100/40 speed on ABB rarely goes under 90 - even in peak evening hours
ABB recently removed their $5/month VOIP fee
Singapore-based TPG have a terrible reputation - when Perth-based iinet was bought by TPG, their customer service deteriorated rapidly
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Old Jan 4th 2019, 10:31 am
  #109  
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Default Re: nbn - who did you go with and why?

Originally Posted by Amazulu
ABB contract is month by month
My 100/40 speed on ABB rarely goes under 90 - even in peak evening hours
ABB recently removed their $5/month VOIP fee
Singapore-based TPG have a terrible reputation - when Perth-based iinet was bought by TPG, their customer service deteriorated rapidly
I didn't see a month to month option on the website. Will have to dig a little deeper.
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Old Jan 4th 2019, 10:42 am
  #110  
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Default Re: nbn - who did you go with and why?

Originally Posted by Beoz
I didn't see a month to month option on the website. Will have to dig a little deeper.
​​​​​​I'm on a monthly contract with ABB
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Old Jan 5th 2019, 9:44 am
  #111  
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Default Re: nbn - who did you go with and why?

Sorry, have been doing stuff. Still am.

Originally Posted by Beoz
Garry

You are a fan of Aussie Broadband but on the surface it looks like TPG is offering a better deal for their NBN 100 version with no lock in contract.

$99 per month on Aussie. https://www.aussiebroadband.com.au/nbn-plans/

$89 per month on TPG. NBN Plans - Unlimited NBN Internet Bundles from TPG

I haven't looked to deeply into it but its seems like Aussie are boasting 90mbps typical evening speeds and TPG 78mbps, however this is all variable and only typical as we know.
ABB make a thing of upping their provision if it gets anywhere near close, and making data available on usage. I trust that over figures which can be fiddled (and those reports of speeds can be fiddled if you are so inclined).

Originally Posted by Beoz
Obviously Aussie boast Aussie support and with TPG you go through India.
And you can get through to someone who know what they are talking about and can talk in the language of techie. That's worth it's weight in gold.

Originally Posted by Beoz
The no lock in on TPG has a $99 fee associated with it, or no fee on an 18 month contract. No lock in is an extra $8.25 per month over a year which kind of makes it attractive rather than being locked in.

Aussie doesn't seem to state the length of its contracts online.
They are all month to month, unless you get a free modem (IIRC), You can change or cancel by the month. Free VoIP provision should be taken into account.

Originally Posted by Beoz
Any other thoughts?
Liberals should be shot for making a pigs ear of FTTP? It would have been so much simpler to have everyone on a connection that just works.
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Old Jan 5th 2019, 8:32 pm
  #112  
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Default Re: nbn - who did you go with and why?

Originally Posted by GarryP
Sorry, have been doing stuff. Still am.

ABB make a thing of upping their provision if it gets anywhere near close, and making data available on usage. I trust that over figures which can be fiddled (and those reports of speeds can be fiddled if you are so inclined).

And you can get through to someone who know what they are talking about and can talk in the language of techie. That's worth it's weight in gold.

They are all month to month, unless you get a free modem (IIRC), You can change or cancel by the month. Free VoIP provision should be taken into account.

Liberals should be shot for making a pigs ear of FTTP? It would have been so much simpler to have everyone on a connection that just works.
All good points except the final silly one.

FWIW I have TPG for ADSL. On the rare occasions I have had to use their support they have been totally fine and know what they are doing. Sure it's an Indian and you have to get the robotic nature out of them, but they fix the issue.
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Old Jan 5th 2019, 10:06 pm
  #113  
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Default Re: nbn - who did you go with and why?

Originally Posted by Beoz
FWIW I have TPG for ADSL. On the rare occasions I have had to use their support they have been totally fine and know what they are doing. Sure it's an Indian and you have to get the robotic nature out of them, but they fix the issue.
It's kind of a question of degree. Sure there are the front line staff, but if you need to you can get through to someone who understands TTL, audio codecs, handshaking in duplex, etc. and can engage in worthwhile fault finding. Plus if you have an issue that's outside the norm, they actually seem to try to fix it, rather than just dropping it in the 'too hard' bin and 'losing the call'. And yes, they are Australian.
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Old Jan 6th 2019, 1:18 am
  #114  
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Default Re: nbn - who did you go with and why?

Originally Posted by GarryP
It's kind of a question of degree. Sure there are the front line staff, but if you need to you can get through to someone who understands TTL, audio codecs, handshaking in duplex, etc. and can engage in worthwhile fault finding. Plus if you have an issue that's outside the norm, they actually seem to try to fix it, rather than just dropping it in the 'too hard' bin and 'losing the call'. And yes, they are Australian.
Yep. That would be the point of difference. Indians do have a tendency to run a mile when it's not in the script.
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