Item missing from container
 

My ex hubby went up to Brisbane today to collect our son's stuff that had been shipped over from the UK.

When he went with them to load the boxes etc into his car it was noticed that an item was missing. This happened to be an electric piano, weighing
60kgs in a bright silver flight case....hard to miss and worth over $3800.

They said that it must have not been put in the container in the UK and that they would look into it.

We are BL**DY furious and are not quite sure what we should do next.

My son is contacting the shippers in the UK today and telling them that if it is still there then they need to put it on the first flight out here and if not then we have to make a claim against them.

Has anyone had experience of this happening....and what was the outcome.

Thanks


Sharon

Re: Item missing from container
 

I think there have been quite a few cases. One poster said that their firearms had been stolen - the company denied it but the culprits were caught on CCTV:lol:

Im afraid it does happen and if I were you, I would fight tooth and nail for this because someone knows something.

Re: Item missing from container
 

[QUOTE=Im afraid it does happen and if I were you, I would fight tooth and nail for this because someone knows something.[/QUOTE]

Don't worry ....I will

Sharon

Re: Item missing from container
 

I think it happens quite a lot... I've noticed a few things missing, luckily only silly stuff (like my Rubik's cube!) but it's still annoying when you've paid all that money to get it shipped :thumbdown:

Re: Item missing from container
 

A friend of mine has noticed several of her boxes missing...

Re: Item missing from container
 

Yes, we were the ones who's Firearms went missing. Not only did the Firearms get stolen, but a number of other things such as tools.
We were insured so got paid out, but also complained and dragged their name through the dirt.
The thief was caught and got 2 years in prison.

Are you insured? If the piano doesn't turn up then surely you can claim.

Re: Item missing from container
 

It happened to us and almost every migrant we know so it seems it's more common than we realised. The things is, the Aus side blame UK and vice versa so you never get a straight answer.

To go through the claims process means letters, phonecalls, emails etc and all this just when you could least do with it. We gave up in the end as we were too exhausted:(

Good luck.

Re: Item missing from container
 

Who was the company and what type of firearms did you ship?

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Clearly we only shipped a load of old shit - didn't get anything nicked. :D

Re: Item missing from container
 

Crown.

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As Hutch said "Crown" were the company we used. The Firearms got stole UK side while in their warehouse after packing.
4 Firearms, (2 shotguns and 2 Rifles)

Re: Item missing from container
 

It's a shame that he didn't get a longer stretch. Did they ever recover your firearms?

Re: Item missing from container
 

Yes will will certainly be claiming

Sharon

Re: Item missing from container
 

I have just spoken to the Shippers in Brisbane who informed me that they have already informed the UK side of what has happened.

We were going to email the UK today but I have decided to call them and see what they have to say.

Believe me...I love a good fight. :curse:

Sharon

Re: Item missing from container
 

Interesting, how did you get import permits for the firearms while in the UK ?

I thought that you had to arrange for an Australian dealer to take possession via a Customs approved courier, get your Australian license and then a Permit to Acquire with the serial numbers before you could touch them in Australia.

What state are you in ?

Re: Item missing from container
 

Justifiably annoyed!

(sorry - couldn't resist) ..

Re: Item missing from container
 

:rofl:

Re: Item missing from container
 

You and me both :rolleyes::D BandS, you go girl - tell them what's what! Oh and come back on and tell us. I'd hope it's just an error, you'd have to be a right flaming ejit to think you could get away with nicking something like that :ohmy:

Re: Item missing from container
 

Yep,
we too had boxes go missing & worse of all was the remote to the TV :mad:(nearly 5 yrs ago)....... company came out & due to tools and furniture made us have a 40 foot container :ohmy: when it got delivered to us in Australia it all fit in to a luton type van:sneaky:

We gave up trying to claim........ just got sent round and round in circles

Re: Item missing from container
 

I'm only just starting to wonder if anything went missing between uk and oz, its been 2 years though, so my memory is a bit foggy.

We re-packed a few things when we got the shipment as we didnt have space, but they have since been unpacked and I am starting to remember a few things that I am sure I havent seen since we have been here.

I am also doubting myself as to wether I even bought them over. I used the opportunity of the move to oz to have a good purge and I am wondering if I gave said items to friends or family.

I am going to ask friends and family first if I gave them anything, ,then dig out the shipping paperwork, but I think 2 years might be too long to make a claim!!!

Swiss cheese migrant brain!!

Re: Item missing from container
 

They were really sneaky with the stuff they stole from us Aussie side. They took lots of music cd's, only they didn't steal the cases, they just took the cd's from inside them so we didn't notice until we came to play them :curse:

Re: Item missing from container
 

OMG! Even after 5-6 beers at the Footy club that was ******* awful. I insist that you punch yourself and then drink some beer. :rofl:

Re: Item missing from container
 

hi sharon
sorry but i carnt believe this has happened to our very own dishpig :ohmy:
well out of order, hope you ge it sorted soon

regards steve

Re: Item missing from container
 

Dish pig is certainly pissed Steve!

Can't believe someone's knicked it, although you do have to wonder about the wonderful people from up North!

:thumbsup:

Re: Item missing from container
 

As far as queensland is concerned, I am currently going through the process.. here's what I have come up with so far:
If you are not there at the time prior to arrival of firearms and having pre-arranged for the permits etc... just declare all items on the shipping list, and safely store at a place in container where customs can easily access the goods for seizure.A seizure notice is then issued. You then have to go through the application for import process (QLD) before customs will release the goods. NOTE: make shure what is permissible as far as the calibre/action is concerned... the best way about this is to send a e-mail to the Atourney generals office and they will tell you what is allowed by law for eventual licensing. (I am having to auction off some of my priced possessions as a result!):frown::Hope this helps ...
Good Luck
BBQ-KING:thumbsup:

Re: Item missing from container
 

I was just a little shocked at the idea of the firearms being shipped in regualr cargo and being picked up by Customs, but I guess if the expected process if to have them seized and then reacquire it makes sense.

I'm already in Victoria, a member of the SSAA and fully licensed in both Handguns and Rifles ;) You're going to love it when you get here. Some great ranges.

Re: Item missing from container
 

We had boxes which went missing UK side All my old records and picture discs. We were insured with Letton and submitted a claim form online and that was it - they paid out no probs.

Someone somewhere is making a fortune.

Re: Item missing from container
 

Glad I'm not the only one who does this, when we decided to move again we had a sort through all the boxes again (some of which hadnt been opened since we arrived!) and I'm sure there's things that werent there........ but I just cant remember if perhaps we got rid of it... :o

Tip for anyone who's moving in the future: get your friends and family round so you can keep an eye on each and every one of the packers. Certainly what I would have done if I had my time again.

Re: Item missing from container
 

Really f**ked off state to be honest.;)

We chose Crown simply because they had a licence to transport Firearms. Alot of the other removal firms didn't, so we went with Crown who charged us a fortune too.
We had to give up our Firearms licence in the UK and once the Firearms arrived in WA they were to be detained by the police until we had a Licence for them here in WA.
But as you know they never left the UK shores. The Firearms were never found.
We never got a rebate either from Crown.

Re: Item missing from container
 

We used Crown, too. This was several years ago, and a number of small items 'disappeared'. These included costume jewelry (several necklaces, 1940's & 50's brooches, earrings & hair slides), several bottles of French perfume & body lotion, 2 pairs of evening shoes, a pair of suede boots, a small transistor radio, a velvet scarf, & an embroidered evening skirt.

The Aussie side didn't unpack for us, so it seems very likely that the items disappeared in the UK. One of our UK packers was a woman & I suspect she just took a liking to the stuff. I got the impression from the other packers that she was a 'temp' & not part of the usual crew, but they seemed OK with her and seemed to be directing her closely. When we came to consider making a claim, of course none of the items were valuable enough, or even easily replaceable, so of course we lost out :(

I have heard from a couple of others who used Crown & also had small items like this disappear mysteriously. I suspect it happens with other shippers too, but I was especially disappointed with Crown, as they trade on their good reputation, & the sales guy gave us the hard yakka about how safe all our possessions would be. :curse:

Grevillia.

Re: Item missing from container
 

I cant believe it - that is disgusting. What did the police say about firearms being stolen and how on earth did Crown justify it? Surely they must have had to answer to someone?

Crown removals - if you are reading this, you want to do some criminal checks on your staff because it appears that one or two of them are thieving gits - God no way would I recommend them to anyone.:mad:

Re: Item missing from container
 

Well last night I spoke to PSS and explained (very politly) what had happened. I asked the guy hat if the keyboard was still there could they please put it on a flight for me.:D

ANSWER from PSS.........:eek: ~No we will just give you our insurance company details.

ME ....... So are you saying that you dont think you will find it

PSS....... Nah

ME ........ So are you saying it has been stolen

PSS........ Not saying that but dont think we will find it..here is the insurance company number.:ohmy:


UNFEEKING BELIEVABLE ....now I am really pi**ed off.:curse::curse:

PSS are supposed to be emailing my son in the next couple of days....after they have made there inquiries and the insurance company is supposed to be emailing me a claim form.....let see if we get either.


I will not let go of this...I can be a real nasty piece of work when I or my family get ripped off (just ask my son) so.......

WATCH THIS SPACE :sneaky:

Re: Item missing from container
 

I do believe that you should change the title of this thread so that PSS appears.

Therefore anyone doing Google searches on PSS might come across this thread.

It gives us an extra edge when confronting them, saying that we're able to bad-mouth their reputation.

--

Just sent them an email, although apparently they never reply to this account, and will just have to wait till monday. Have found a public phone to call them from, one that's away from any residential housing, allowing me to shout if needed.

Re: Item missing from container
 

Already looking forward to it!! How did you find licensing? was it relatively easy or is it as stringent as it is in the UK? ;), mainly FAC stuff that I'm bringing over. My other goodies are in the States and Kenya following the ban/ buy back here.I hope to import these someday too.
Regards
BBQ-KING

Re: Item missing from container
 

Licensing was straight forward, but ordered. Once I got my SSAA and club membership the Handgun license was relatively straight forward. It was made substantially harder due to lack of qualified references in Australia, but some security/police references from the UK helped with that (and yes they did contact them). Local and International Police clearances in Australia were made easier because they already had access to the checks from the UK through the immigration process. My long arms license was approved off the back of the Handgun license without question.

My only concern as a veteran shooter is the rather pathetic Long Arms safety course, the Handgun course was an MBA in comparison. General Handgun course was Theory and Practical (clearance drills, breakdown, handling, recovery, range awareness, etc, the usual), 98% pass (never found out what I lost 2% on).

The Long Arms test was theory only, 100% pass. Very little on ballistics, penetrative awareness and field of fire. It was mainly aimed at Bogans not shooting each other while out hunting drunk.As this course was aimed at hunters too, I was staggered there was nothing in there about "ethical hunting" (always disliked that term, mind you always disliked hunting). I guess us competitive IPSC/Action handgunners are a more intelligent focused class of individual ;)

Re: Item missing from container
 

After many calls to PSS in the UK we were informed last night that the missing keyboard had been located.:thumbsup:

Apparently, it was missed off from the original shipment, then located and sent on another container which is due to arrive on the 11th September.:confused:

When I asked why no one had informed us that it has been missed off they replied that they did not know.:curse:

I received an email from them today stating that they are going to pay for the shipping off the keyboard, the custom checks and delivery to Anthony. All off this we had already paid for :frown: still...

Lets see if it manages to arrive in September ;)

Sharon

Re: Item missing from container
 

hey what a result :)

Re: Item missing from container
 

Reassuring to know PPS think so highly of their employees, their first reaction is to say they'll never recover it - not! Sounds hopeful now. Hope it does turn up, for their sakes ;)