4Reids

We have been with Bt Broadband (option 3) for nearly 4 years. Always paid by DD ontime, never had a complaint etc....until now. We move to Oz next month. Contacted them to give 1 months notice to cancel the service. Then got a call to say they automatically renew your contract yearly and we are tied til the end of the year! i was unaware of this, the house is upsidedown and I cant find our contract. I just assumed it was like a mobile phone contract where you're tied for first year then can get ou whenever with notice. Anyone else had any experience of this and found a way out?

Thanks

Tasha x

tazkenny

I would just cancel the direct debit, and send them a letter saying thanks but bye. Sounds like a cheap trick by BT. If you are worried about leaving the phone line live in your house then just remove the phone socket, disconnect the wires and then replace. Thus nobody can run up a bill in your name, and by the time new residents are in place and get the engineer out then your contract should of ceased.

killamarsh

That is exactly what I intend to do with my contract when I leave.

smudger_scfc

I had the same problem when i cancelled to go to Sky. They are trying it on. I told them i signed up to a 1 year contract only and want to give a months notice, they kept on trying to say i was under contract. I insisted i wasn't and after a number of calls they gave up in the end.

They will try bullying you simply because there is people out there who will accept it and carry on.

Loads of people have had problems trying to leave BT (do a search in Google) you just have to be persistent.

Good luck

Wol

Just wait 'til you tangle with Telstra's mangling of the truth!

Pollyana

Couple of months here and they'll be praising BT to the skies

Watty'n'Arls

Give your months notice in writing - keep a copy and send recorded delivery, cancel the direct debit!!!!. I beleave that as your initial contract was for 12 months you are in the clear. And if not you will be in OZ F*** it................

Kennyrg

I am relocating to Shanghai next week so also needed to get out of my BT line and broadband contract - only half way through 18 month contract at this stage. I simply called them up yesterday, told them I am moving abroad and they cancelled it straight away.. no problems. They even said they might owe me money!!! ... Trying to sort out similar issues with Orange at the moment, not going quite as smoothly!

crankysid

Good old BT, I cancelled my broadband back in May and even received a letter from them to confirm the services will be stopped in June.

Today I received a bill for the next 3 months (August to October) :curse: :curse:

Just got off the phone to them and they say its my final bill (told them where to shove it) They finally found my request to cancel and they will now cancel out the bill.

They can't even cancel a contract correctly.


Good luck to you, you'll need it.


Cheers, Cranky.

bruce67

Don't meddle with the socket unless you don't like who ever is moving in after you. If the new owners/tenants need an engineer visit to start line it will cost them £125 for the privilege as of 15 August.

Bruce

wullieb1

I just phoned them earlier and asked them to cancel my account. Was asked if i would stay with BT if they could offer me a deal, isaid no as i was immigrating and the guy said no problem.

Mine is now set to stop on 28th Sept.

I_Will_Freckle

I've had the misfortune of working for an isp for a short time and yes, they are trying it on. Send in a written cancellation and cancel your DD.

(If anyone ever gets any bother with their British ISP just say that you are going to Ofcom... It can do wonders.)

4Reids

Thanks for all your advice. Its sorted now. Managed to speak to a very nice man today who couldnt see how we were in a contract so its cancelled as of 10th Sept

debbie222

Hi there

There is no love lost between me and BT (won't bore you with the details - complaints which whent on for 8months!).....I would just cancel it on the phone...after you have been on hold for an hour...email them as a back up and send a letter. Keep all copies and if they get it wrong, its their fault, not yours.

Best of luck!

Debsx

canifixit

Too true, on sign up "you will be connected in 4-5 days". 5 days later you will be connected within 4-5 days. 4 days later " modem was sent from Sydney to Perth but there has been a delivery fault so it has been sent back to Sydney, we will send another in "4-5 days".