Bigpond issues - slow/dead in the evening
Jul 18th 2009, 5:27 am
#1
BE Forum Addict
Thread Starter
Joined: Nov 2005
Location: WA
Posts: 1,784
Bigpond issues - slow/dead in the evening
Anybody else having problems with Bigpond cable being really slow in the evenings in Perth? It often won't even connect in the evenings.
I got a call from Telstra telling me someone else in my street was compalining about their broadband but that I would have to contact Bigpond to find out why. I didn't even think to ask the chap why he was phoning me if he couldn't help - only afterwards did it seem a bit odd to me.
Well I haven't figured out how to speak to a consultant with Bigpond as it has voice recognition software that thinks it is so clever and keeps asking so many questions and then says "OK lets try something else". It is worse than those stupid GPS voices. Our GPS gets us lost and send us up old dirt roads that no longer exist. It is from China so maybe they still have old maps or something?
Emailing Bigpond didn't help either as they want me to virtually take my computer apart to check wether my computer is the problem first.
Is it possible that my street/suburb or even the whole of Perth is using up too much of the cable bandwith in the evenings or something like that? I'm a notive at this stuff so excuse any of the incorrect terminology etc above.
I got a call from Telstra telling me someone else in my street was compalining about their broadband but that I would have to contact Bigpond to find out why. I didn't even think to ask the chap why he was phoning me if he couldn't help - only afterwards did it seem a bit odd to me.
Well I haven't figured out how to speak to a consultant with Bigpond as it has voice recognition software that thinks it is so clever and keeps asking so many questions and then says "OK lets try something else". It is worse than those stupid GPS voices. Our GPS gets us lost and send us up old dirt roads that no longer exist. It is from China so maybe they still have old maps or something?
Emailing Bigpond didn't help either as they want me to virtually take my computer apart to check wether my computer is the problem first.
Is it possible that my street/suburb or even the whole of Perth is using up too much of the cable bandwith in the evenings or something like that? I'm a notive at this stuff so excuse any of the incorrect terminology etc above.
Jul 18th 2009, 5:31 am
#2
Has left the building
Joined: Mar 2007
Posts: 4,079
Re: Bigpond issues - slow/dead in the evening
Anybody else having problems with Bigpond cable being really slow in the evenings in Perth? It often won't even connect in the evenings.
I got a call from Telstra telling me someone else in my street was compalining about their broadband but that I would have to contact Bigpond to find out why. I didn't even think to ask the chap why he was phoning me if he couldn't help - only afterwards did it seem a bit odd to me.
Well I haven't figured out how to speak to a consultant with Bigpond as it has voice recognition software that thinks it is so clever and keeps asking so many questions and then says "OK lets try something else". It is worse than those stupid GPS voices. Our GPS gets us lost and send us up old dirt roads that no longer exist. It is from China so maybe they still have old maps or something?
Emailing Bigpond didn't help either as they want me to virtually take my computer apart to check wether my computer is the problem first.
Is it possible that my street/suburb or even the whole of Perth is using up too much of the cable bandwith in the evenings or something like that? I'm a notive at this stuff so excuse any of the incorrect terminology etc above.
I got a call from Telstra telling me someone else in my street was compalining about their broadband but that I would have to contact Bigpond to find out why. I didn't even think to ask the chap why he was phoning me if he couldn't help - only afterwards did it seem a bit odd to me.
Well I haven't figured out how to speak to a consultant with Bigpond as it has voice recognition software that thinks it is so clever and keeps asking so many questions and then says "OK lets try something else". It is worse than those stupid GPS voices. Our GPS gets us lost and send us up old dirt roads that no longer exist. It is from China so maybe they still have old maps or something?
Emailing Bigpond didn't help either as they want me to virtually take my computer apart to check wether my computer is the problem first.
Is it possible that my street/suburb or even the whole of Perth is using up too much of the cable bandwith in the evenings or something like that? I'm a notive at this stuff so excuse any of the incorrect terminology etc above.
Jul 18th 2009, 5:43 am
#3
Joined: Jan 2005
Location: Asia Pacific
Posts: 4,922
Re: Bigpond issues - slow/dead in the evening
You may want to try changing your DNS settings. Don't panic DNS is just like a telephone directory that whenever you type a website into your browser, before your computer goes to the site it has to look it up.
If Bigpond is taking a long time to respond it may be a delay looking up the details. Just look at this website and it will tell you how to use Open DNS instead of Bigponds servers which can be patchy at times.
Its free and you can just go back to your normal settings anytime (just write them down when it tells you to.)
Worth a go. Since I moved to them I have had a noticeable increase in response time to browsing.
If Bigpond is taking a long time to respond it may be a delay looking up the details. Just look at this website and it will tell you how to use Open DNS instead of Bigponds servers which can be patchy at times.
Its free and you can just go back to your normal settings anytime (just write them down when it tells you to.)
Worth a go. Since I moved to them I have had a noticeable increase in response time to browsing.
Jul 18th 2009, 6:10 am
#4
Lost in BE Cyberspace
Joined: May 2004
Location: Birkdale QLD
Posts: 7,642
Re: Bigpond issues - slow/dead in the evening
You may want to try changing your DNS settings. Don't panic DNS is just like a telephone directory that whenever you type a website into your browser, before your computer goes to the site it has to look it up.
If Bigpond is taking a long time to respond it may be a delay looking up the details. Just look at this website and it will tell you how to use Open DNS instead of Bigponds servers which can be patchy at times.
Its free and you can just go back to your normal settings anytime (just write them down when it tells you to.)
Worth a go. Since I moved to them I have had a noticeable increase in response time to browsing.
If Bigpond is taking a long time to respond it may be a delay looking up the details. Just look at this website and it will tell you how to use Open DNS instead of Bigponds servers which can be patchy at times.
Its free and you can just go back to your normal settings anytime (just write them down when it tells you to.)
Worth a go. Since I moved to them I have had a noticeable increase in response time to browsing.
JTL
Jul 18th 2009, 6:17 am
#5
beach bum
Joined: Feb 2008
Location: Snowy Mountains, NSW
Posts: 1,995
Re: Bigpond issues - slow/dead in the evening
Yeh give us the link. I have the same problem with Bigpond wireless in Orange, NSW. Between 6pm and 9pm its practically useless - drops out, doesnt connect, freezes etc. I have full signal, have no problems with my laptop, firewall or anti virus software and have just about had it to the back teeth with the nice man on the tech support automated help service.
To add insult to injury I just got my Telstra bill and they have charged me $299 plus GST for my "free" modem.
To add insult to injury I just got my Telstra bill and they have charged me $299 plus GST for my "free" modem.
Jul 18th 2009, 7:08 am
#6
Joined: Jan 2005
Location: Asia Pacific
Posts: 4,922
Re: Bigpond issues - slow/dead in the evening
Oh so sorry - I was dashing out the door to walk the dog.
www.opendns.com
Just follow the instructions and don't bother signing up for an account if you don't want to be fiddling around with content filters, adult site blockers and all sorts of things. That said, if you have kids and want to block nasties at a level they won't be able to work around easily its good. And free.
www.opendns.com
Just follow the instructions and don't bother signing up for an account if you don't want to be fiddling around with content filters, adult site blockers and all sorts of things. That said, if you have kids and want to block nasties at a level they won't be able to work around easily its good. And free.
Last edited by Centurion; Jul 18th 2009 at 7:10 am.
Jul 19th 2009, 1:39 am
#7
BE Forum Addict
Thread Starter
Joined: Nov 2005
Location: WA
Posts: 1,784
Re: Bigpond issues - slow/dead in the evening
I thought the pharmas were experimenting. I didn't realise it was the aliens. Do they experiment everywhere in Oz or are we special here in the West?
Jul 19th 2009, 2:54 am
#8
Has left the building
Joined: Mar 2007
Posts: 4,079
Re: Bigpond issues - slow/dead in the evening
