IndieG

Am getting really mad and stressed - I bought a new TV (on 16/09) from a well known shop here and what they delivered on 18/9 was an old/used TV (the lcd panel was scratched, no cling film on the sides of the TV front...etc). So complained to them and was sent another TV this afternoon. Again the box looked like it was repacked, and sure enough when I opened and peeked from the top - could clearly see that they had sent me yet another used piece (probably a display unit from one of their showrooms). Spoke to Manager of the shop who sounded least bit apologetic - told me he would have to order a new one as they don't have any in stock...blah...blah...and that he would get the sales rep to call me this evening. What do I do now?

kporte

Get your money back and go elsewhere....

IndieG

ok thanks, that is an option - what if they refuse to give me a refund?

IndieG

Just got a call from their sales rep - they've promised a "new" piece this Sat...let's see

kporte

Don't quote me but as they have yet to supply you with the actual product you paid for, I think you should be entitled....

Sally Simpson

Complain to head office perhaps?

Dorothy

What do you mean if they refuse? You paid for a new TV and they delivered a used one. Clearly not what you paid for, so they are obliged to refund your money.

Or you could do what I did when we were having problems with Trevor's Carpets here in Perth. I rang and when they were arsey with me on the phone I told them that was fine, not to bother because I had no problem picketting their stores on Saturdays with large groups of colleagues. Strangely they managed to fix my problem within the next 24 hours.

IndieG

Thanks all...got a TV - fed up with having to return it again and again. This one's ok (at least there are no scratches on the lcd screen and it looks ok). Strangely, the screen had fingerprints on them and they had put a "cling film" on the sides to make it appear new

Anyway the shop is Clive Peeters at Richmond and I won't be buying from them again.

Wol

I'm afraid the attitude is not uncommon. Many stores / tradesmen will try it on - and when they are rumbled it's almost as if *you* are at fault.

Buyer beware everywhere - but especially in Australia.

The Bloke

Get all the evidence you can, photos, diary notes etc and contact these guys... http://www.consumer.vic.gov.au/CA256...=Home~&2=~&3=~
Even a threat to contact them, should make the supplier quiver.

mecheng

Very surprising. Clive Peeters is a well known store with branches all over Melbourne. Since it is well known I would complain to the head office and as has been suggested, get a refund and go elsewhere. Consider the amount of money you're forking out. I would be livid if I thought for a second that my new TV is "used". Don't take the risk, complain, get a refund and go elsewhere, even if you have to pay a bit more for peace of mind.

POW148

I was having a bit of trouble starting my vehicle so I took the starter motor out, dismantled it and cleaned it thoroughly in a kero cleaner. Upon bench testing it, I found that the starter motor was in good working order but the solinoid was faulty. I took the whole starter motor to an Auto electrician so that I could order the correct solinoid. The "Trades Person" behind the counter tried to tell me that the whole starter motor was completely knackered and that he could have a new one in for by the next day Costing approx $650.00. I informed him that after stripping it down, cleaning it and bench testing it, I found that only the solinoid was faulty. I came away with a new solinoid costing $37.99 and refitted it to my vehicle. Guess what, it all works just fine.

Trades Persons = Rip off merchants. (and I use the term "Trades Person" loosly)

Barney

Kim67

Hey Indie, it's Australia, not Dubai, you can get your money back.

IndieG

lol Kim - yeah I know. But the kids ain't letting this one leave In any case it is in good condition (probably used as a showroom display model - can't tell though) and is about a month old (the shipment label from Sony is 21/8).

ABCDiamond

I agree. Even if happy with the TV now, I would do a letter of complaint to the Head Office, and explain that you plan to not shop with them again, and that about 5,000 British Migrants are also eagerly waiting to see how they respond to this letter ....

I would also mention that I will be trying Clive Anthony's "The Real Clive" next time No, on second thoughts, that would be pushing it too far....