JackTheLad

I had a guy at the door yesterday from aapt. He claimed he could reduce all my phone and broadband costs. I thought I was in for a long boring argument (you know what salesmen are like), then I had the brainwave to tell him I was on a two year plan with Optus, no get-out clause, massive penalties. That shut him up.

Maybe aapt are cheaper than Optus. Anybody use them? Are they any good?

I just refuse to buy from cold callers on principal, it only encourages them

Cheers,
JTL

Ialibu

They what?

If their broadband doesn't work, they charge you for a dialup number, by the hour ??

Jesus tap dancing christ, they must have seen you come off the plane.

Or did I read your post wrong?

Hop over here, cruise around and see what is on offer

http://bc.whirlpool.net.au/

JackTheLad

Unbelievable. I've been away for three days, no internet access, getting serious withdrawal symptoms.

So when I get home, I hopped on the internet, checked my mail, read the news, and then decided to come on here. And what happens... Internet dies.

So I rang Optus helpline again, and STILL the same recorded message about them having Nationwide access problems for customers. Though now they're claiming its because of a 'major upgrade'. Well it better bloody mean 2Mb broadband for all for it to have been worthwhile.

I'm going to email them to get an explanation, and threaten to change networks (even though I think we are tied in, I'd love to see them claim breach of contract on my part when they can't even keep their broadband connections up for 30 minutes). Also going to demand at least a discount of this months fees, after all its now a quarter of a month with only intermittent internet access.

If anyone else is having the same problems, (and if you can read this without internet access ), their email is

[email protected]

Give 'em hell, its beyond a joke now,

JTL

wortho

Theres 2 flavours of Optus Broadband at the moment, cable & DSL. Cable is 100% Optus own network. Optus DSL however is currently using Telstra equipment in Telstra Exchanges as with most of the other smaller broadband players. Optus will be rolling out there own Exchange equipment soon so hopefully less outages on the DSL network, the equipment will be DSL-2 compliant too so much faster than the current DSL & up to 40Mbits.

JackTheLad

Well maybe they've just started rolling it out and b*ggered up their entire system.

It was 100% reliable for the first 7 months we had it (while it was using the Telstra network as you say). Just the last week its become really flakey, its off more often than it is on.

I think by this stage they should at least have sent all their DSL customers an email explaining what is wrong, or what they are doing. God knows they're quick enough to send us stupid promo emails.

Cheers,
JTL