eintracht

I'm using MSN Messenger 6.2 on broadband as is the person I'm trying to connect to. We can get pictures both ways but no sound. We've tried the Web Cam and Audio connects but no sound.

Any ideas ? Or is someone who has it working willing to try and see and hear me please ??

Thanks

Chris

Deadmeat

Hi Chris,

I don't use the Messenger so I can only suggest narrowing it down ...

1) Make sure the microphone is working by using the in-built sound recorder

2) Check the "recording" level is set high enough in the "sounds and audio devices" control panel program.

3) Check the "recording" source is correctly selected in the "sounds and audio devices" control panel program.

Have you used the mic successfully before?

Good Luck!
Matt

eintracht

Tried all those options, thanks. Yes my speakers work. Thats why I was after somebody to test it with who has had it working.

wmoore

It's a problem with MSN not liking your security. I have the same trouble and gave up in the end. I now use MSN for IM and video, with Skype for the sound. They work well together and the sound quality on Skype is very good over a standard 512k connection.

traceyandian

We had the same problem but have sorted it.

Have you tried:

Click on start, Control Panel, Sounds and Audio Devices, Click on Voice tab, (then check that whats written in here is the correct devices) then click on Test Harware and go through the wizard.

If all this fails - plug in a seperate microphone (cost about £3 from just about anywhere).

MSN messenger works fine with us and we are in regular contact with sister in oz.

Good luck!

Tracey

eintracht

It appears to be the Firewal I am using (Zone Alarm). When I disabled this the visual and audio parts worked fine even if a bit distorted so we tried skype and it is much much clearer. However skype audio does not work with my firewall on either !!!
Just investigating buying a different piece of software for my Firewall.

wmoore

Did you tell Zonealarm to allow Skype to act as a server?

lauralollipop

hey wayne

How did you perswade the mother in law to get broadband

laura
x

elksa

Haven't used Skype before so don't know much about it but you probably just need to open the TCP ports that skype is using to communicate to the server. Checkout the Skype help files and they should tell you how to set the incoming and outgoing ports that it will use. Then configure your firewall to enable these ports to be used by Skype.

wmoore

Hard cash



Actually I just moved my account to their phone line and I'll continue paying the bill.

wmoore

Skype basically just works without opening ports usually. However, I have seen one installation where the user couldn't register an account from behind his firewall. I registered him from mine and he can now log on happily. Not sure what different things happen between registering and a regular logon but something must be different.
Perhaps you could try shutting down Zonealarm just to register, then fire it back up as soon as you're done?

lauralollipop

nice one, bet your happier now!

If using skype for sound and you disable zone alarm do you not need a mic?

I still havent got round to buying a mike yet, but is there anyway to get sound without having one?

laura
x

elksa

Checkout the Skype firewall help file below.

http://www.skype.com/help/guides/firewall.html

This should sort your problem out. Wouldn't reccommend opening all outgoing TCP ports as your computer can then be used to propogate malicious software and viruses on to others.

Good luck, hope you get it working.

wmoore

Was well chuffed last night when the 'link' light on my router lit up
A lot of webcams have a mic built in these days.

wmoore

That's good advice. Skype uses one random port (around the 54,000 mark) by default but you can force it to port 80 (which is the one used for regular web surfing and hence already open).