Our items have arrived and something's MISSING!!!!
 

:mad:

Our things arrived today, and a box of my husbands things are missing. They are irreplaceable collectibles. I think he's mad as I've phoned him, but he's not back form work yet, so he wants to go through everything first and work out exactly what is missing. The description just said "Pictures".

I just wondered if anyone else had things missing and if they turned up. He's told us not to worry, and he will find out from the manager in England if he knows anything.

Can anyone please put my mind at rest, or not...

:confused:

Re: Our items have arrived and something's MISSING!!!!
 

You'll find there are a fair few stories like this. Paul&Rachel had guns stolen from their consignment! We had a few cd's, no hassle really just annoying to think some pillock is going through your stuff somewhere and pilfering!:mad:

Re: Our items have arrived and something's MISSING!!!!
 

We moved once across Canada and the packers pocketed a collection of Swarovski crystal figurines of mine. It was only months later when we looked around the new house and asked hey, where are the little crystal figures? Some of them had been given to me by my grandmother, who died when I was 12 and others were given by an old friend, who also died. The movers just said they hadn't seen them when they packed and they were not on the inventory list, so therefore they didn't exist and did not get stolen by anyone from their company.

Re: Our items have arrived and something's MISSING!!!!
 

UK to Brissy hubbies generator went 'missing', once I called Oz end depot they 'found' it and dropped it round.?????????????????????????

What do you think???????????????????????/

Tracey

Re: Our items have arrived and something's MISSING!!!!
 

Helloooooo, sorry to hear about your stuff hope it gets sorted for you soon. Hows everything going for you. We've been on the Gold Coast now for 2 and half months and loving it. It seems like forever ago we were sat in the pub talking about the adventure in front of us. Take care and i will keep my fingers crossed for you that everything turns up.

Stacey xx

Re: Our items have arrived and something's MISSING!!!!
 

Hi guys. It doesn't seem like 2 minutes ago we were in the pub... Glad you are enjoying yourselves on the Gold Coast! We are loving it here too.

It's a whole box that is missing so they can't say it wasn't there as it's on the list. I was thinking it could be one of the frames was made of wood, so customs may be holding onto it?? Doubtful but that's the only thing I can think of. The man didn't even seem concerned, which made me even more concerned!

I'll let you know how we get on.

Re: Our items have arrived and something's MISSING!!!!
 

Our large tv went missing. They tried to tell me it was only a portable but once I got the remote, external speakers, manual etc out, they realised it wasn't.

Totally vanished off the face of the earth so put a claim in to the insurance company and went out and bought a new one. A month later, it turned up at the UK depot. They forgot to put it on the container. Took a furth 2 months to get it to us. A bit of a pain but at least we have tv's in both our main rooms now.

Re: Our items have arrived and something's MISSING!!!!
 

He did say it may still be in the UK, but how can they just not put it on then forget about it for 3 months? Oh well, at least your TV turned up. I hope the same happens to our box.

Re: Our items have arrived and something's MISSING!!!!
 

I hope it turns up without too much hassle.

Re: Our items have arrived and something's MISSING!!!!
 

Sorry to hear about your missing items. We did not have anything missing i think:confused: but we did have alot of things broken so now going through a huge hurdle trying to claim. Its so frustrating, i feel for you.

sj x

Re: Our items have arrived and something's MISSING!!!!
 

Sorry to hear that some of your irreplaceable things have gone astray, I hope that they are found soon. Who did you use for shipping as we are in the process of deciding who to use?

Re: Our items have arrived and something's MISSING!!!!
 

Just a thought. It hasn't been quarantined by customs has it. I know of someone who they did this to. The shipper forgot it was there until they checked their paperwork

Re: Our items have arrived and something's MISSING!!!!
 

If it is a whole box thats missing, start with the guys that delivered it. They should have counted the boxes they picked up from AQIS/Customs - and AQIS and Customs should've counted them too.

Re: Our items have arrived and something's MISSING!!!!
 

I'm not sure as one of the items did have a wooden frame and I'm not sure if it was treated. I did think this may have happened.

We used PSS. Apart from losing a box their packing was quite good. Except for some things, like CDs and records just seemed to be thrown in a box(which thankfully did not get broken).

We have not been through all the boxes properly yet though...

Re: Our items have arrived and something's MISSING!!!!
 

I'm not sure I would even know if anything was missing from our shipment - obvious things like TV or bed we would notice right away but if a few books or cds had been taken I don't think I would even know!
If I did notice, I know they were not listed individually on the inventory, so I'm not sure we would be able to prove it or claim anything back. It just seemed silly to list every single item individually, so the inventory is really vague and says things like 'kitchen equipment' or 'books'. Plus it was done by the packers, so I have literally no idea specifically what went in to each box.
Better keep my fingers crossed that we just don't have any problems with it!

Re: Our items have arrived and something's MISSING!!!!
 

it don't fill ppl still in the UK with any cofidence in any mover . shame ppl can't do a job they are paid well to do .
i guess you have to make sure you are there when they pack and keep an inventory & even perhaps photo your collectables .

i don't know the process at your house , do they pack the container at your house and seal it there ? i ask this because the other week i see 2 small containers being packed outside someones house & they were the type that just lift off the trailer and on to the ship .

do they just fill the removal truck and then hand move it into a container elswhere ? obviously the more stops the greater chances of some " thieving B " nicking something .

S.

Re: Our items have arrived and something's MISSING!!!!
 

I think it can be done in different ways - at our house the packers arrived in the morning with lots of empty boxes & filled them up and sealed them and loaded them in to a lorry. Each box was labelled with a number and recorded on the inventory with a vague description of the contents.
The packing took several days. Our things were kept in storage for a few weeks, then put in a container and sent on their way. So I suppose it is quite feasible that something could have 'got separated' from the main consignment. If it was an entire box then it would be clear that it was missing. If it was a few items from a box, then I don't think we'd be able to do anything about it. It's a bit of a gamble I suppose. Only way to be sure would be to supervise the packing very closely & have an extremely detailed inventory - and perhaps photograph anything especially precious before it is packed. It can be hard to supervise though if you are the only person there and there are two or three blokes packing! I gave up, hence our rubbish vague inventory.

Re: Our items have arrived and something's MISSING!!!!
 

The problem with my shipment was the packers were dyslexic with numbers. Yes they were very thorough, yes they were very careful. Problem was that when they went home that night and then came back, they started numbering boxes from 70. Unfortunately, the day before they finished at 79. I therefore had double ups with numbers. Not so bad some of you might think but some clever bugger decided to renumber them when they came off the truck and went on the container. He didn't change the inventory.

When the truck turned up here, I felt like crying as the driver just said the whole thing had been a mess and he didn't have a clue what was on board. Luckily it didn't take me long to realise what had happened so was able to check things off. I had 2 x number 73. one was the tv and he other was bed parts. Guess which one turned up. Probably thought they would see how long (if ever) it took me. Thing is a tv that size was the first thing I noticed missing. Everything else was perfect and unbroken so all in all a great move. Could have saved me a few bucks if they just admitted their mistake straight away tho.

Debs

Re: Our items have arrived and something's MISSING!!!!
 

I am now really worried am just in the process of getting this sorted but am taking lots of furniture with me.

I have some very precious valuable antiques inherited and with lots of sentimental value. Having heard all your stories I think I shall store them in my mothers attic and gradually get them brought over in hand luggage a piece at a time. do you think this would work, or should I just give my sons their inheritance now?

:( don't think they would appreciate 16th and 17th century china though!!

Kim