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Our items have arrived and something's MISSING!!!!

Our items have arrived and something's MISSING!!!!

Old Mar 14th 2007, 6:23 am
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Default Our items have arrived and something's MISSING!!!!



Our things arrived today, and a box of my husbands things are missing. They are irreplaceable collectibles. I think he's mad as I've phoned him, but he's not back form work yet, so he wants to go through everything first and work out exactly what is missing. The description just said "Pictures".

I just wondered if anyone else had things missing and if they turned up. He's told us not to worry, and he will find out from the manager in England if he knows anything.

Can anyone please put my mind at rest, or not...

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Old Mar 14th 2007, 7:33 am
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Default Re: Our items have arrived and something's MISSING!!!!

You'll find there are a fair few stories like this. Paul&Rachel had guns stolen from their consignment! We had a few cd's, no hassle really just annoying to think some pillock is going through your stuff somewhere and pilfering!
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Old Mar 14th 2007, 10:12 am
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Default Re: Our items have arrived and something's MISSING!!!!

We moved once across Canada and the packers pocketed a collection of Swarovski crystal figurines of mine. It was only months later when we looked around the new house and asked hey, where are the little crystal figures? Some of them had been given to me by my grandmother, who died when I was 12 and others were given by an old friend, who also died. The movers just said they hadn't seen them when they packed and they were not on the inventory list, so therefore they didn't exist and did not get stolen by anyone from their company.
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Old Mar 14th 2007, 11:17 am
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Default Re: Our items have arrived and something's MISSING!!!!

UK to Brissy hubbies generator went 'missing', once I called Oz end depot they 'found' it and dropped it round.?????????????????????????

What do you think???????????????????????/

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Old Mar 14th 2007, 11:22 am
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Default Re: Our items have arrived and something's MISSING!!!!

Originally Posted by Glenat View Post


Our things arrived today, and a box of my husbands things are missing. They are irreplaceable collectibles. I think he's mad as I've phoned him, but he's not back form work yet, so he wants to go through everything first and work out exactly what is missing. The description just said "Pictures".

I just wondered if anyone else had things missing and if they turned up. He's told us not to worry, and he will find out from the manager in England if he knows anything.

Can anyone please put my mind at rest, or not...

Helloooooo, sorry to hear about your stuff hope it gets sorted for you soon. Hows everything going for you. We've been on the Gold Coast now for 2 and half months and loving it. It seems like forever ago we were sat in the pub talking about the adventure in front of us. Take care and i will keep my fingers crossed for you that everything turns up.

Stacey xx
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Old Mar 14th 2007, 11:30 am
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Default Re: Our items have arrived and something's MISSING!!!!

Originally Posted by stacey and jordan View Post
Helloooooo, sorry to hear about your stuff hope it gets sorted for you soon. Hows everything going for you. We've been on the Gold Coast now for 2 and half months and loving it. It seems like forever ago we were sat in the pub talking about the adventure in front of us. Take care and i will keep my fingers crossed for you that everything turns up.

Stacey xx
Hi guys. It doesn't seem like 2 minutes ago we were in the pub... Glad you are enjoying yourselves on the Gold Coast! We are loving it here too.

It's a whole box that is missing so they can't say it wasn't there as it's on the list. I was thinking it could be one of the frames was made of wood, so customs may be holding onto it?? Doubtful but that's the only thing I can think of. The man didn't even seem concerned, which made me even more concerned!

I'll let you know how we get on.
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Old Mar 14th 2007, 11:32 am
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Default Re: Our items have arrived and something's MISSING!!!!

Originally Posted by stacey and jordan View Post
Helloooooo, sorry to hear about your stuff hope it gets sorted for you soon. Hows everything going for you. We've been on the Gold Coast now for 2 and half months and loving it. It seems like forever ago we were sat in the pub talking about the adventure in front of us. Take care and i will keep my fingers crossed for you that everything turns up.

Stacey xx
Our large tv went missing. They tried to tell me it was only a portable but once I got the remote, external speakers, manual etc out, they realised it wasn't.

Totally vanished off the face of the earth so put a claim in to the insurance company and went out and bought a new one. A month later, it turned up at the UK depot. They forgot to put it on the container. Took a furth 2 months to get it to us. A bit of a pain but at least we have tv's in both our main rooms now.
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Old Mar 14th 2007, 11:35 am
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Default Re: Our items have arrived and something's MISSING!!!!

Originally Posted by woody1cruiser View Post
Our large tv went missing. They tried to tell me it was only a portable but once I got the remote, external speakers, manual etc out, they realised it wasn't.

Totally vanished off the face of the earth so put a claim in to the insurance company and went out and bought a new one. A month later, it turned up at the UK depot. They forgot to put it on the container. Took a furth 2 months to get it to us. A bit of a pain but at least we have tv's in both our main rooms now.
He did say it may still be in the UK, but how can they just not put it on then forget about it for 3 months? Oh well, at least your TV turned up. I hope the same happens to our box.
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Old Mar 14th 2007, 11:51 am
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Default Re: Our items have arrived and something's MISSING!!!!

I hope it turns up without too much hassle.
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Old Mar 14th 2007, 12:01 pm
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Default Re: Our items have arrived and something's MISSING!!!!

Sorry to hear about your missing items. We did not have anything missing i think but we did have alot of things broken so now going through a huge hurdle trying to claim. Its so frustrating, i feel for you.

sj x
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Old Mar 14th 2007, 12:19 pm
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Default Re: Our items have arrived and something's MISSING!!!!

Originally Posted by Glenat View Post


Our things arrived today, and a box of my husbands things are missing. They are irreplaceable collectibles. I think he's mad as I've phoned him, but he's not back form work yet, so he wants to go through everything first and work out exactly what is missing. The description just said "Pictures".

I just wondered if anyone else had things missing and if they turned up. He's told us not to worry, and he will find out from the manager in England if he knows anything.

Can anyone please put my mind at rest, or not...

Sorry to hear that some of your irreplaceable things have gone astray, I hope that they are found soon. Who did you use for shipping as we are in the process of deciding who to use?
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Old Mar 14th 2007, 12:28 pm
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Default Re: Our items have arrived and something's MISSING!!!!

Originally Posted by grahampaula View Post
Sorry to hear that some of your irreplaceable things have gone astray, I hope that they are found soon. Who did you use for shipping as we are in the process of deciding who to use?
Just a thought. It hasn't been quarantined by customs has it. I know of someone who they did this to. The shipper forgot it was there until they checked their paperwork
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Old Mar 14th 2007, 12:48 pm
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Default Re: Our items have arrived and something's MISSING!!!!

If it is a whole box thats missing, start with the guys that delivered it. They should have counted the boxes they picked up from AQIS/Customs - and AQIS and Customs should've counted them too.
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Old Mar 14th 2007, 12:52 pm
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Default Re: Our items have arrived and something's MISSING!!!!

Originally Posted by woody1cruiser View Post
Just a thought. It hasn't been quarantined by customs has it. I know of someone who they did this to. The shipper forgot it was there until they checked their paperwork
I'm not sure as one of the items did have a wooden frame and I'm not sure if it was treated. I did think this may have happened.

We used PSS. Apart from losing a box their packing was quite good. Except for some things, like CDs and records just seemed to be thrown in a box(which thankfully did not get broken).

We have not been through all the boxes properly yet though...
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Old Mar 14th 2007, 12:59 pm
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Default Re: Our items have arrived and something's MISSING!!!!

I'm not sure I would even know if anything was missing from our shipment - obvious things like TV or bed we would notice right away but if a few books or cds had been taken I don't think I would even know!
If I did notice, I know they were not listed individually on the inventory, so I'm not sure we would be able to prove it or claim anything back. It just seemed silly to list every single item individually, so the inventory is really vague and says things like 'kitchen equipment' or 'books'. Plus it was done by the packers, so I have literally no idea specifically what went in to each box.
Better keep my fingers crossed that we just don't have any problems with it!
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