Myers
 

I recently purchased a apple mac laptop from a the Myers store in Parramatta. I asked the sales guy to give me the lastest one which with a 13inch monitor.

He gave me one which I believed to be the one with a good specification, I next day I showed it to my collegues at work who told me to go for the MAC pro.

I went to the Myers store in the city the net day as I had work to do in the city.

I explained to them that I want to upgrade this laptop which is a Mac Book to Mac Pro, but I found them to be very rude, unhelpful ad they basically told to go back to Parramatta to sort out the issue.

Where do I stand?

I have the name and contact details of the Manager in the Myers store at the city.

Who should I complain to?

I am very upset.
:thumbdown:

Re: Myers
 

I would complain they have a complaints email address on the web. Also phone and ask to talk to a Manager at the store you took it back to.

Myer have always been wonderful to deal with and stand by their products and I would hope they still do.

Should be able to change at any store as long as you have the docket.

Re: Myers
 

Myers will always refund or exchange something which is faulty, but you have just simply changed your mind and have, I am assuming, opened the Mac Book packaging. If you have then this would make it ineligible for a simple return. After all, Myer can't resell that product now.

I'd go to chat to the original store that you bought it from, as soon as possible from the date of purchase. Perhaps they might be prepared to do something for you and maybe they might be able to return to Apple for restocking or something. Honestly though, I wouldn't blame them for having to say no, especially for such a high value item :(

Re: Myers
 

In all honestly I was returning it with a view to getting it up graded so in fact I would be spending more money at their store.

I had the computer for two days, recepit, never used it. But the annoying thing was they did not even look at the goods....
:thumbdown:


The fact of the matter was that their staff In the parramatta store had not been trained to sell the product.

So should complain to apple?

Re: Myers
 

Why? What is Apple going to do about Myer not giving you an exchange? It's posted all over the Myer stores here that they are happy to exchange or refund if a product is faulty, however not if you simply change your mind. If you wanted to buy a Mac Book Pro you should have bought it in the first place. Maybe a little more research before you bought would not have gone amiss.

Re: Myers
 

I thought that was the very job of the sales person at the store to explain that to me!

If they are selling a product at their store, especially technology products they they should know what features it offers?

or you saying its my fault ......for not checking up. Well it is the first time in my life I am going to use or buy an apple !:thumbdown:

:frown:

Re: Myers
 

Totally agree......Information is king when buying stuff like this.
Maybe if you go back to the store you purchased it from and explain, i can't see there being an issue.

After a lot of time spent walking round electrical / computer stores i have come to the conclusion that there are very few sale people who actually know about the products they are selling. Hence the research.

When i bought my Plasma, i knew exactly what Model i wanted, the salesman did not have a clue, i actually told him about the features on this model, suffice to say i bought it from somewhere else.....amazing how some people will part with such a large amount of cash to a complete stranger...without doing any homework.

Re: Myers
 

What does buying an Apple product have to do with the store's return policy? You bought a product then changed your mind. It's simple. Myer has a policy in place that says they will exchange or refund for faulty products but not if you simply change your mind.

Oh, and Myer has nothing to do with Apple. If you're unhappy with the sales staff who sold you the computer you shoudl be speaking to his or her manager.

Re: Myers
 

Would definitely agree with that, most of the sales staff haven't got a clue, you ask about whether it has got particular specs and they have no idea what you are talking about!

Did you open the packaging, if so, then I don't think you've got any comeback, how are they going to sell it with damaged packaging, I wouldn't want it! If it is still in the original packaging then go back to the store you bought it from and ask to see the manager.

Re: Myers
 

I think that's exactly what we're saying.

Re: Myers
 

Caveat emptor.... "Let the buyer beware"

Re: Myers
 

Perhaps go back and say that you were misinformed on the spec and that it does not do what you wanted it to do......:fingerscrossed:

Re: Myers
 

I find this thread funny.

Its like going into a toyota dealer and buying a camry then going home and find out the neighbour has an Aurion and deciding you rather have an aurion than a camry and going back to the dealer and asking him to change it cause you were not happy.

Paddy:thumbup:

Re: Myers
 

1. I was miss informed by the Myers Sales Person

2. The Computer Box was opened in the store, because the Sales Guy did not know what was inside.

3. I have never ever used a Mac before, so would not even know how to turn the damm thing off.

4. My right as a customer, just because the box has been opened surely does not mean that I should be stuck with the computer.

5. My argument is that had been informed correctly by the store sales person, then I would not be in this position.

6. Apple should be made aware that untrained staff are selling there products.


any suggestions:sneaky:

Re: Myers
 

Yes. Sell it on e-Bay, buy your MacBook Pro and next time you go shopping be a better informed consumer before you go into the shops.

Re: Myers
 

apple should go around and do a random check as to how their products are being sold.

Therefore sold by an authorised, competent dealer....


know what i mean :p

Re: Myers
 

Not really. If you had gone into Apple and asked for the same thing, you may well have ended up with the same product that you did from Myer.

It certainly sounds like you didnt do your research and werent specific enough, I think it is tough to blame Myer for your inadequate instructions.

Re: Myers
 

Apple store would have given me all the technical specifications.

Myers are irrsponsible in employing untrained staff or not providing in adquate training to their staff.:thumbdown:

Re: Myers
 

Why not just admit you are wrong....and move on

Re: Myers
 

I know how the OP feels.

I bought a house in Point Cook and asked the estate agent for the best they had....I really meant I wanted a house in Toorak, and they did not tell me that Point Cook and Toorak are completely different suburbs.

Re: Myers
 

This thread is ridiculous....makes a nice change from racism threads though. :lol:

And its Myer...not Myers. :p

Re: Myers
 

Open it up. Break a chip. Return it as faulty goods. Simple.

Re: Myers
 

LOL, you think so? You wander into an Apple store and ask for the latest 13 inch laptop they will just hand one over to you, they arent going to go into great detail about this one vs that one. You have told them what you want and they give it to you. They dont launch into technical specifications unless you ask for them specifically and even then they probably wouldnt go into a comparison with another type of laptop.

You really do not have a leg to stand on here.

Re: Myers
 

A friend of ours bought a Mac Book Pro and decided to return it for the basic Mac Book, this was at Dick Smiths.

As others have said ask to speak to the manager, however, it doesn't really sound like the sales person has done anything wrong. He sold you what you asked for and something that you would probably have been happy with if your colleagues hadn't said anything. The very basic Mac Book has an almost identical spec to the base model of the Mac Book Pro. But you are paying for the privilage of owning a Mac Book Pro. To the lay person who won't be using the extra capabilities of the machine there is really no difference. Sounds to me that you are experiencing Mac snobbery.

Rule of thumb, if you are buying a Mac buy from a Mac shop. My husband bought one and over the weekend a whole new range came out with improved specs. He took it back to Mac and complained and they exchanged it for the new model.

Re: Myers
 

Wrong. It's the job of a salesperson to sell something to you (the hint is in their job title).

If you went out to buy a car, you'd do your research on what you wanted before you went out. Why should it be any different for a laptop.

You asked the salesperson for the latest model with a 13" screen - you got it. If you'd have asked for the most powerful model with a 13" screen, you would've probably got that.

Re: Myers
 

A department store such as Myer is not going to be known for expert advice on computers or anything else for that matter.

I mean, the guy selling computers was probably selling socks the week before.

Re: Myers
 

Thats exactly what he did he sold me an old boot !:sneaky:

Re: Myers
 

Well, if it was such a piece of crap why did you pay him for it in the first place?

Re: Myers
 

You can get ALL the specs online off the apple site. I researched the specs of all my options before I bought a MacBook.

Re: Myers
 

I think you are in the wrong here but I do think if you were nice it would be sorted

You bought the product as per the sales persons advice that it was the top spec, new model
You have gone home and found that is not the case
cant they use it as a display model

Go into the store, dont case aspersions on the sales person, just explain it was nott as you asked for

thank your lucky stars whe3n they exchange it if not go to the small claims court, represent yourself and it will all be good

make sure yot dont go playing the blame game

Re: Myers
 

I was nice,I am always nice the reason I had no time to research into it was because my laptop was stolen from work...

At the time the laptop was being used to check a life support system on the ward. That is the reason I had to rush out and get from from the nearest store. So I could complete the final pressure alarm tests.


I found Myers and went and asked the sales in the electronics dept

That is the reason I am so upset.