Foxtel disconnect - a word of warning
Dec 1st 2008, 10:54 pm
#1
Forum Regular
Thread Starter
Joined: Jun 2006
Posts: 200
Foxtel disconnect - a word of warning
Hi all,
Just a quick warning. I have had foxtel for over 2 years and as we are moving (to a place with no connection in the street) have requested a disconnection.
They will not take your call at the time and say they will call you back in 48 hours ("the consultant is very busy on the phone for the next 48 hours"). When they don't call in 48 hours this process has to be repeated. When you eventually get hold of them (if ever) you have to book a time when the diconnect can take place physically which can be weeks.
Several guys at work have also gone through this pain.
Keep this in mind when getting foxtel!
Just a quick warning. I have had foxtel for over 2 years and as we are moving (to a place with no connection in the street) have requested a disconnection.
They will not take your call at the time and say they will call you back in 48 hours ("the consultant is very busy on the phone for the next 48 hours"). When they don't call in 48 hours this process has to be repeated. When you eventually get hold of them (if ever) you have to book a time when the diconnect can take place physically which can be weeks.
Several guys at work have also gone through this pain.
Keep this in mind when getting foxtel!
Dec 1st 2008, 11:15 pm
#2
Citizen Of The World
Joined: Dec 2007
Location: Vancouver, BC, Canada
Posts: 592
Re: Foxtel disconnect - a word of warning
Hi all,
Just a quick warning. I have had foxtel for over 2 years and as we are moving (to a place with no connection in the street) have requested a disconnection.
They will not take your call at the time and say they will call you back in 48 hours ("the consultant is very busy on the phone for the next 48 hours"). When they don't call in 48 hours this process has to be repeated. When you eventually get hold of them (if ever) you have to book a time when the diconnect can take place physically which can be weeks.
Several guys at work have also gone through this pain.
Keep this in mind when getting foxtel!
Just a quick warning. I have had foxtel for over 2 years and as we are moving (to a place with no connection in the street) have requested a disconnection.
They will not take your call at the time and say they will call you back in 48 hours ("the consultant is very busy on the phone for the next 48 hours"). When they don't call in 48 hours this process has to be repeated. When you eventually get hold of them (if ever) you have to book a time when the diconnect can take place physically which can be weeks.
Several guys at work have also gone through this pain.
Keep this in mind when getting foxtel!
Cheers
b
Dec 1st 2008, 11:18 pm
#3
Forum Regular
Thread Starter
Joined: Jun 2006
Posts: 200
Re: Foxtel disconnect - a word of warning
Thats what I'm gonna try next mate. A guy at work ended up sending the letter then getting his credit company to cut off the direct debit.
Funny how then can connect you remotely but need a physical appointment to disconnect you!
Funny how then can connect you remotely but need a physical appointment to disconnect you!
Dec 2nd 2008, 12:27 am
#4
BE Enthusiast
Joined: Jul 2007
Posts: 948
Re: Foxtel disconnect - a word of warning
The trick is I think with big companies is call the sales number or select sales on the menu and you will strangely get straight through ! the disconnect departments never seem to pickup or put you on hold for a long time, odd isnt it that sales always answers 
Then just complain to sales guy and explain situation or speak to his manager
Then just complain to sales guy and explain situation or speak to his manager
Dec 2nd 2008, 12:38 am
#5
Account Closed
Joined: Jun 2006
Posts: 92
Re: Foxtel disconnect - a word of warning
I guess they're feeling some real pain in $$$$$$$ terms with the economic slowdown and using delay tactics
http://business.theage.com.au/busine...1129-6nee.html
Sorry about the link as it has been aired on another post but by implication it must reflect whats happening to Foxtel
