Feedback to DIMIA
Aug 17th 2005, 9:04 am
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Joined: Jul 2004
Location: Adelaide
Posts: 497
Feedback to DIMIA
Just spotted this on the immigration forum, but felt it was genetral enough to be on here! Hope you agree, as I cut and pasted it. One person has suggested the idea that DIMIA set up an online tracking system, so I'll post my comments to them and add that on. Feel free to add what you think/feel would improve the service.
See: http://www.dimia.gov.au/media_relea...ia05/d05027.htm
Tell Us About Service Quality: Immigration Department
DPS 027/2005
The Department of Immigration and Multicultural and Indigenous Affairs (DIMIA) is inviting the public to comment on its service standards.
‘People are our business – the department is strongly committed to improving service quality,’ Secretary Andrew Metcalfe said at the launch of the draft Client Service Charter and draft Client Service Strategy for Visa & Citizenship Services.
‘The Department is committed to being open and accountable in our dealings with the people we serve.’
Comment and suggestions from DIMIA clients and the Australian community on the Client Service Charter and Client Service Strategy for Visa and Citizenship Services are being invited through national advertisements in newspapers across Australia this weekend.
‘The Charter lets people know what to expect in dealing with us, including how to provide feedback.
‘Feedback is important as it lets us know where we are succeeding and where we need to improve,’ Mr Metcalfe said.
‘We are developing strategies for the delivery of a range of departmental services.
‘These will be progressively developed and will be the subject of public consultation.
‘Our Client Service Strategy for Visa and Citizenship Services lets clients know how we intend to improve these services.’
People can get copies of the documents online at www.immi.gov.au/charters or they can call DIMIA on 131 881 to arrange mailing directly to them.
People can provide comments online at www.immi.gov.au/charters
or by writing to Charter and Strategy Comments, Department of Immigration and Multicultural and Indigenous Affairs, PO Box 732, Belconnen, ACT 2616.
Comments should be received by 7 October, 2005.
See: http://www.dimia.gov.au/media_relea...ia05/d05027.htm
Tell Us About Service Quality: Immigration Department
DPS 027/2005
The Department of Immigration and Multicultural and Indigenous Affairs (DIMIA) is inviting the public to comment on its service standards.
‘People are our business – the department is strongly committed to improving service quality,’ Secretary Andrew Metcalfe said at the launch of the draft Client Service Charter and draft Client Service Strategy for Visa & Citizenship Services.
‘The Department is committed to being open and accountable in our dealings with the people we serve.’
Comment and suggestions from DIMIA clients and the Australian community on the Client Service Charter and Client Service Strategy for Visa and Citizenship Services are being invited through national advertisements in newspapers across Australia this weekend.
‘The Charter lets people know what to expect in dealing with us, including how to provide feedback.
‘Feedback is important as it lets us know where we are succeeding and where we need to improve,’ Mr Metcalfe said.
‘We are developing strategies for the delivery of a range of departmental services.
‘These will be progressively developed and will be the subject of public consultation.
‘Our Client Service Strategy for Visa and Citizenship Services lets clients know how we intend to improve these services.’
People can get copies of the documents online at www.immi.gov.au/charters or they can call DIMIA on 131 881 to arrange mailing directly to them.
People can provide comments online at www.immi.gov.au/charters
or by writing to Charter and Strategy Comments, Department of Immigration and Multicultural and Indigenous Affairs, PO Box 732, Belconnen, ACT 2616.
Comments should be received by 7 October, 2005.
