emirates help please
 

my mum is coming to oz in 2 weeks..her online booking shows MR ..flightcentre call emirates and get changed ..5 days later still a MR..think i better call emirates

i also want her to get as much assistance on flight..she had slight dementia. bladder probs and has never been on flight like this..

she has wheelchair asst..is there more i could get her ???

im going to call emirates..but do i call here in oz or to uk ?


thank u

Re: emirates help please
 

Can't help you with some of your query but with regards to the wheelchair assistance, you can request wheelchair assistance and they will also pre-board her meaning she will board before all other passengers, so will be able to get comfortable etc before the mad rush. They usually disembark first or last depending on the arrival airport. Some airlines will ask for a medical certificate to request seats, not all do and I'm not sure about Emirates, you really need to speak to them.
You could also request an aisle seat near to the toilet if that would help her due to her medical condition, but with regards to her dementia, does she have someone accompanying her, or how bad is it?

Hope this is of some help :)

Vicky

Re: emirates help please
 

thank vicky

i did wonder about seat request, for her bladder problem.
Although with the wheelchair assistance she maybe near a toilet.
She is starting to show early signs dementia .but is in total denial.so a very hard subject i can only hope the 2 months she is here for will help her and make her smile again..
xxx

Re: emirates help please
 

Is it wise that she travels alone? Are there flight changes? Any waits etc??

Re: emirates help please
 

Wheelchair assistance won't automatically get her near a toilet. You'll need to speak to Emirates, and make it clear exactly what you want, getting it confirmed in writing/email if possible.

Re: emirates help please
 

here is a link for you to peruse.
http://www.emirates.com/au/english/p...uiring_escorts

FYI they are not allowed to help with personal hygiene

Re: emirates help please
 

We had to prepay to get aisle seats near loos for my mainlaw with parkinsons. She got a wheelchair which helped greatly with immigration, plane changes, suitcases etc
Interestingly the Oz end was far more helpful than the uk end.

Re: emirates help please
 

I have given booked 2 hour change at dubai..only downside is refuel at singapore..will they get them off the plane ?

not got anyone to travel with her..fed up waiting for rest of the family to come..

I will email emirates or call them ..

thank u

Re: emirates help please
 

Yes, she will have to leave the aircraft if they are refuelling.

Re: emirates help please
 

Will they take passengers through security etc while they refuel? x

Re: emirates help please
 

No. Emirates do not strictly enforce it. I was on one of their Dubai to Sydney flights that land to refuel in Bangkok. Attendants said that those who want to stretch their legs or go for a quick ciggie could do so, and gave us plastic numbered cards in lieu of boarding passes, then we exited with the crowd that went to Bangkok, but there was a way for us right into the waiting area in front of the gate. There was a metal detector I remember that, but no papers etc. were necessary, and, we were back on a plane in 15-20 minutes or something like that. Lots of people stayed on board though.

Re: emirates help please
 

Does partly depend on airport regulations though - I know at one time Singapore insisted on everyone disembarking, they may have changed that now, though Qantas have airline rules which insist on everyone leaving the aircraft.

rackcatt, - The pax don't have to go through passport control though, so she would just be escorted off the plane for a short time then back on again. The only security is just to get back into the gate and reboard the plane.

Re: emirates help please
 

Get this......
We got my Mother-in-law and her eldest daughter over last year and they got up-graded to business class.

Thinking they had a good sleep on the way lying flat, I asked them what was it like lying down to sleep on an aircraft? the reply..... "Oh no, where too scared to put the seat back in case we got stuck!!!"........ aagggh, we dream of getting an up grade and it gets wasted like that!! lol

Re: emirates help please
 

Your sure about qantas? I'm not totally sure they refueled but I would bet a few pound on it that they did (as the "patrol-men" was working below the aircraft..).

Most Airlines allow refuelling when the Airport FD is present (which of course costs a bit...why it's often cheaper to get rid of those nasty passengers;) )

Re: emirates help please
 

I would cut her hand off for her to get an upgrade..im like a rabbit on headlights at moment !!!
Im soooo stressed about her travelling, she really doesn't have a clue...short term memory is awful..booked her ticket for 2 months ..next day she arguing wae me .. that it was a month i said she was coming for !!!
Silly short term memory loss..but i am so scared she walks off plane at dubai and follows rest passengers..ending up clueless as to where to go...
Emirates said she can remind the cabin crew that she has a wheelchair assisitance..eh hello..i need to remind her !!!
would pay someone on flight to look after her if i could !! lol

thanks guys