chilliman

I have just received this update from my assurer ...

... "Just rang to chase up the letter from Centalink and was informed that the person that processed the Assurance of support forms should not have processed the forms and that we were to go to the Sydney Haymarket centre. This is the only place that processes these forms. Sorry they say she is new.
I have made the first available date for an interview on 21 July, and will have to fill out the forms for a third time as the first set are no were to be found and the second set went to Melbourne, inexplicably" ...

It seems never ending at the moment, there we were thinking we should hear this week and it would be time to lodge the bond

arkon

Get used to it mate! The Australians specialise in giving the wrong information. Its not just centerlink but almost every official body we have had any dealings with. But you do eventually chill out from it and just accept that thats the way it is.

chilliman

Funnily enough my assurers parting comment was that you soon get used to filling out forms three times for anything out there!!

arkon

Yes, thats because the 1st time they give you the wrong info so you fill the form in wrong or they give you the wrong one, the 2nd gets lost and they deny they ever gave you the wrong advice or that you even visited them in the 1st place, and if your really lucky the 3rd one might just get you what you wanted in the 1st place.

RTA = Really Terrible Attitude!
Doctors = How much do you want to pay?
Aussie help = No problem I'll do that for you mate......weeks later.. that will be $300 please.

winter375

Dear Chilliman
I really know how you must feel, Centrelink has played us really bad as well.
First, it took them forever (well, about two months) to have an interview slot for our assurer and then they forgot to send him the letter to lodge the bond!!! Make sure your assurer gets this crucial piece of paper right away after the interview.
Wish you all the best!!

Stormz

Well just to balance this out a bit, we were dead scared of going to Centrelink as we were expecting long queu`s of deadbeat people and drug addicts in some Dickensian dingy building being seen by evil twats from hell. Like in England.
How surprised were we when the lady at the front desk was ultra-helpful, and even got us squeezed in to an appt with a lady straight away... who was also ultra helpful and friendly. We got all our papers sorted out no problem at all.

Also very friendly and helpful in Medicare. I was shocked.

Seems Australians have discovered customer service and manners.

ABCDiamond

That reminded me of when I was younger, Not sure what the UK version is called these days, but it was called the "DHSS", which we shortened to just the "SS", it seemed so much more appropriate.


For those that don't know .... The Waffen "SS" was the most feared part of the German army in WWII

Wol

Just spent 2 days after vacation losing it down the phone to Telstra, Integral Energy (electricity) etc: it appears that no Australian company is remotely capable of organising a ***** in a ********.

Month after month their direct debits are screwed up: we have had to send off 4 - yes, count them - four application form for them to Integral: they have acknowledged that they have actioned them twice yet still don't debit my account and say I am a late payer and charge a late fee..............

My son runs a business in Sydney employing 200 people: he told me years ago that the only thing that keeps Oz above water is the immigrants - I pooh-poohed it at the time but crikey was he right!

arkon

Too true... Thank god for the immegrants, I would have starved to death by now if not for them.

And&Mez

bad thing a phoo phoo my cousins been waiting for center link to get in touch about the bond nealy a month after the interview

chilliman

Thanks - I'll drop him a line now and tell him to make sure he comes out with it!! And the nice lady at Centrelink said he would hear to two weeks when he first went, just aswell he chased them up!!