Originally Posted by paulrachel

thanks for that...although u may think it unfair of me to tell others of my dealings with u...i on the other hand feel it necessary to explain my experience with Crown truthfully as possible...sometimes things don't get solved when left alone...on this occasion i feel it's most important for my own and other people's prefrences...i hope some good does come out of this..and that employees who work for Crown will be aware of what distress they can cause people

Originally Posted by Barry Koolen

Hi Paul & Rachel,

Barry Koolen here, MD at Crown.

I've responded to you on another thread you've started, but also wanted to take the opportunity to respond here. Firstly and most importantly, you have our sincere apologies for the theft of the package from our care, and for the distress this must have caused to you and your family.
I don't want to comment any any detail at this point for obvious reasons, but suffice to say that we take this very seriously and have involved the police, and we are co-operating 100% so the culprit is bought to justice.
It's important to note that all the crew are 100% Crown full time, fully trained staff, who have passed our normal high standard vetting procedure.

Our Regional Manager has sent you an e-mail today with an update on the situation, we are hoping for some positive news shortly.

Of course, we will live up to our responsibilities and make good. As I understand, a claim is already underway.

Crown have a quality reputation in the industry, that has been earned through many years of providing excellent services to our clients. I recieve many letters each day from satisfied clients, and can assure you that this is a very rare event indeed.

Should you (or any other readers of britishexpats.com) have any questions, please do not hesitate to contact me.

Regards

Barry Koolen
[email protected]

Originally Posted by Sandra and Jim

We had Crown in 1997 when we first went to Australia. We have a quote from them for us to return. I can honestly say that we did not have any problems the first time and hopefully none this time. The staff were more than helpful and nothing was damaged in transit. Only damage was when customs opened Christmas decorations and put something heavy back on top of delicate decorations. Nothing to do with Crown though.

I'm sorry to hear about your hassle but I can only give you my experiences. Good luck and hopefully by posting this on here the MD will get the ball rolling and get it sorted out.

All the best

Sandra

Originally Posted by storming

Hi Everybody,

Sorry to hear all the hassle you have had with Crown, wish we had read this sooner. We are having Crown into our home on the 2nd August......serious problem with this now!!!!

Has anybody else had dealings with Crown Good or Bad

Storming

Originally Posted by ray2gill

Suggest take mug shots of all packers in case some thing goes missing! :D

Originally Posted by paulrachel

i remember every face anyway of the guys who packed our things. 3 months down the line i am told the police have a break through, Only Crown knew which box had the guns in!!! mystery..

Originally Posted by NKSK version 2

You did the right thing naming and shaming. Not enough people do it. I've no experience of Crown (but have heard good reports) but I expressed my dissatisfaction with my movers on here (can't remember their name now!)

Good companies will always try to make good. I just hope that Crown were already investigating and taking your complaint seriously and it didn't take your post to panic them.

I also hope that if they do find out that it was an inside job, that they do the right thing and sack those involved.

Originally Posted by connollys.home

Hi Barry can you tell me if snap on tools are targeted, :scared: in your industry as I have a large amount traveling to Oz soon..............so I am very worried about this post

MC

Originally Posted by Vanessa

why are they saying that they are not responsible? If the property was in their warehouse and under their control then they are responsible. Is there something in the terms and conditions that say otherwise? This could posibility an unfair contract term.

Originally Posted by Hutch

I think there's the possibility of good and bad with all of them - but it's good to see someone making themselves accountable on this forum. I've mentioned before the problems we had with Excess, but they took our complaints very seriously and dealt with them promptly and effectively and I'd still recommend them. They're using Grace at this end, so we'll see how that pans out.

Originally Posted by worzel

We had major problems with Crown which I have written about on here a few times. Basically: UK was fantastic; Perth contact wouldn't even return a call; two items damaged on delivery; surly delivery guys sulked when we asked them to unpack; told us they would collect packing materials FOC then tried to charge $70; national quality director from Sydney contacted us via BE and got us a little bit of compo.