we chose Crown to ship our furniture across to Perth as my husband had 4 Firearms and hunting knife that he used at weekends..It was his hobby he had done all his life with his father and wanted to bring them to Perth..Crown had a licence to ship them across so we paid them alot of money to do this...We left for Perth before our furniture was shipped over...back in the warehouse in Leeds UK where our furniture and firearms were...one of their staff broke into the container and stole our Firearms...vacuum cleaner...snap-on tools..it must have been one of the guys who packed our stuff as they knew exactly which boxes to go for...
We have had no refund of any kind...just a simple "it's one of those things" and we are left with no apology...obviously the police were informed in the UK but as of yet no-one has been arrested..
We paid Crown £5000 and they kept the lot...My advice to anyone planning on relocating is not to chose Crown as they are expensive,unreliable and have thieves working for them..

what about the insurance, can you claim on that?

yes we were insured but not for the full amount....but to be honest what upsets us more is that u allow these people in ur home and trust them to do their job professionally...not knowing that all along they plan on stealing ur goods!!...which most things were damaged on arrival in Perth...

why are they saying that they are not responsible? If the property was in their warehouse and under their control then they are responsible. Is there something in the terms and conditions that say otherwise? This could posibility an unfair contract term.

That really sucks for you, if things have gone missing en route, you put that down to people on the ship or in other countries, you dont expect it to happen before the stuff has even left the UK

The police sound like they are being a bit useless on this one, sorry for your bad experience

Yes, surely you paid for insurance?


Tell me you paid for insurance... right? ...ok, you did. But you insured for selective items, right? You'll get the cash for the replacement of what you covered.

All the big companies hire 'casual' staff to cover their shortfallings and theft can be a risk. If there's been a theft, you need to contact the police and start a criminal investigation, especially considering there has been firearms involved, which will have a serial number I presume, or have been registered.

Edit to add: the police take firearm theft very seriously and if they're used in a crime and are chased back to you guys and you haven't reported it, it's not good.

this has been going on for 3 months now and they will not accept liability and say insurance is not their problem...we insured it not them...it's difficult communicating with them with the time difference..thats why we wouldn't reccommend them to anyone!!! the story of how our Firearms went missing goes even further ...they left the container open for whoever was wanting them...no locks were damaged...inside infromation got into the wrong hands...

Then you could claim from them for negligence. They had a duty of care to look after your goods and they failed in that duty.

Like ipom said, I would have thought the police should have taken this far more seriously with firearms being involved

Extremely seriously. They'll be all over Crown like a rash if you call the local constabulary. Crown will not like that very much at all. I should think that if they won't play ball with you now, they will after the boys and girls in blue have been round for a chat.

You'll need to supply serial numbers, makes, models, calibre to the police and any photographic evidence that you may have of them, or your hub using them, for ID purposes and proof.

the police have been involved as soon as they went missing...we were given a crime reference number and thats about it...i haven't a clue on how they have handled this back in the UK...we sent photos of all the firearms (we had 4 guns) and my hubbys firearms license to the police...we rang the police in UK 2 weeks ago and they don't seem too concerned about Crowns involvement in this...i suppose it is getting prove of who did it...put it this way they knew what they were doing!!! letting strangers in your house packing ur goods is a difficult thing to do anyway...the trust has to be there...but with Crown it has been a bitterly disappointment...

Oh well at least you're covered if they do appear on the streets. It's surprising they've not done more. A friend had antique pistols taken from her packing and whoever packed it had taken them. She was insured but even so, the uk police were very proactive in sorting it out.

Maybe this is why Crown aren't interested... It's poor either way.

Whoever you let into your house, there has to be trust, but it's certainly a risk you take when you do this sort of thing. It's a shame you didn't put them in your luggage in the hold.... Wasn't that possible to do?

Not that it matters now, I suppose.

Airlines can be really funny with the carriage of fireArms, it was probably easier to ship them (or so they thought) you have to have all sorts of paperwork, which I can imagine you had, but thought that they would be safer in the shipping, and also a lot less to carry on the plane with you

under no circumstances were we allowed to travel with them on the aeroplane..they had to be dealt with by shipping them over then they would be held by customs in Perth until cleared...can u believe Crown even left them on the inventory list of goods when arrived in Perth so when our furniture did come it was held by customs for a further 3 weeks until they had prove the firearms had been stolen!!! Yet again Crown were useless enough not to let customs know that they had stolen our guns!!!

thats awful, can you not sue them for the inconvenience and hassle etc, they certainly need something doing to sort them out