3 weeks for Telstra - Database problems!
 

Its taken a ridiculous 3 weeks for Telstra to finally connect my phone. Today it rings!! Woo-Hoo!!!!

House is brand new and the problem was database issue....
I gave them the postal address of 10B instead or Unit 3. That took 3 weeks to resolve with daily calls on my part. With scares of having to dig the road up, no broadband etc etc....

( I know I am not the only one with this issue - even a bloke in the Bankwest callcenter today knew off the issue)

My advice -

- Make sure when you connect any service, give them what the database says on your deeds as to what the settlement agent refers to. Dont do what i did and give them what it says on your postal box - heaven forbid that you may want to recieve mail from them. :huh:

Re: 3 weeks for Telstra - Database problems!
 

We had a similar problem with them re: connecting our bigpond account. Finally after 7 weeks, over 8 hours of phone calls and numerous promises of "we'll have it to you by tomorrow" we told them to cram their home phone, mobiles (3 of them) and internet.