NO - it's definitely not included in the €24.95/month! I have it too. It was free until 6th Jan, they don't need to come out to install anything if you already have the TV box - they will just connect you and charge you for whatever package you have accepted over the phone. The basic is €15 a month going up to the full package of about €51 a month. I managed to make them understand that I already get sky through a dish so I didn't need it again!! The TIM shops now seem to deal with Alice as well as mobiles - I would get down to the nearest one with a copy of your phone bill with your customer details on and see what they can pull up for you on your account. You should also be able to check your account online through the 187 site, but sign up for the Alice section too.

Hi Chris
Do you also rent an Alice modem from TI? Do you know if it's possible to purchase one from them rather than renting? I'm wondering if part of the problem with my rubbish connection is due to me bringing my own modem from England, and that we haven't managed to set it up properly or something! Although, we have uninstalled it and reinstalled it, and I thought that on reinstalling, the modem would automatically connect to Alice! I'm wondering whether I should scrap my modem and accept one from Alice. As I've mentioned in previous messages, I'm definitely no expert with these things, but am wondering - does it make any difference re broadband speeds etc, if your telephone line is old, i.e. 15 years or so? Would you recommend having new telephone wire installed? Just need as much info as possible before I try to talk to TI using my really limited italian!! haha. Hope you can help, but don't worry if you can't!

Hi Chris (again)
Just thought I'd add that my invoice from TI shows Alice Flat @ 19.95 Euros per month, which we've had since October 2007, so it should be quite fast, shouldn't it?

My internet was well slow this weekend. It appears I am being attacked by smurfs who are trying to hijack my connection.

If you have a router then I would check if someone else is trying to use your bandwidth.

Pesky smurfs!

Hi duffer
I do have a router but how on earth do I check if it's being hijacked by pesky smurfs, haha?

If you know the IP address of the router just type it into your web browser. That will take you to the home page of your router. Check for LAN status and/or connections - see if anyone else is connecting to your wireless network. Then check security status where there should be some type of log of any attempts to access your network. In theory your router should have built in firewall to prevent any Smurfs!

So I had to reset my modem and settings to get rid of those smurfs!

But seriously, the smurf attack is a denial of service which could seriously slow down your browsing.

hi jacking your bandwidth was what i was referring to earlier and would slow you down, it could also expose you to prosecution if they were using your connection for illegal purposes.
I did not rent the TI modem, i bought and installed my own modem-router.
Getting a new cable is easier said than done (depends on what type of place you live in and how remote it is) after months of getting TI to put in a new cable and months of them coming to my house and saying it was impossible a friend and i did it ourselves in a couple of hours on a Sunday morning - best if the friend knows what he's doing though! As mine did.

Hi Chris
When you bought and installed your modem/router, did you have to get all the info, i.e. IP address, Gateway IP address, DNS address etc, etc from TI or Alice to set it up or was it just a matter of plugging it in and it connected automatically?
Last October, a friend of mine (because she's fluent in italian), phoned TI on my behalf and asked for the phone line to be re-connected and also stated that we wanted broadband. When the TI technician came, he sorted the phone line but said we hadn't asked for the internet! He produced a form, filled in some details for us, price stated was 19.95 euros per month. We told him we had our own modem/router and away he went. After approx 2 weeks we contacted him (fortunately he had given us his mobile number), and he said "broadband is now activated", and that was that. He said we could look on 187.it for more information.
So, I've never known the IP address (whether it should be Static or whatever), I haven't a clue as I just set it up to 'automatically connect'!
I've tried looking on their web site for all the configuration info, but I haven't come across it.
I think I will end up having to phone them re my patheticly slow internet connection, but just thought I'd ask you first coz you seem so knowledgeable! I've recently read that 106 kbps download and 54 kbps upload speeds are below the speeds classed as broadband!
Sorry to whinge on and on! Totally confused and fed up with technology, haha. Ciao for now.

Are you on Windows? If you are you should have a Networks Connections icon in Control Panel. If you get into this and click on the Alice connection, you should be able to get the IP address from there. Is it possible you are on dial-up? I just wonder if your modem has definitely connected!

Ciao TestaRossa,

There's something afoot around here - I've seen lots of Alice booths popping up in shopping centres and supermarkets hawking their internet services. Dare I say it but maybe 20 Mega and AliceTV has finally arrived in my town?? Maybe that explains why I had such a rubbish speed over the weekend.

Anyways, I have eliminated all the smurfs.

You are obviously much younger than me - I would call them gremlins!

Anyway, hopefully a yip and yay are on their way!

P.S. please don't mention the Derby! :curse:

Hi TestaRossa
Yes I am on Windows. Network Connections just show my LAN connection by Ethernet as I also have a wireless connection to my laptop (my son uses the main computer). No mention of Alice though, and I don't know how to find info re their gateway address etc.
Just wondering, when you connected via Alice did you get a CD or something from them?

have you tried http://aiuto.alice.it for any possible info?
you could also download this program from their site -
http://aiuto.alice.it/offerte/alice_...zione_ata.html
it will check your speeds and make you have the right settings...

This sounds like your best bet Ginty - the Alice wireless modem comes with a smart card, like you get for Sky, which you slot into the modem and everything is then done automatically for you. With the standard modem you get a CD which installs everything directly onto your PC, nice and easy!

A friend gave us a wireless modem before we got the Alice one and we couldn't get up and running right. The rental for an Alice modem is about €3/month, which I know builds up over time but you will get automatic upgrades at no cost so it can be worth thinking about.

HI,
I have the quite similar problem to you. I am on the 19,95/month and they said it is the 2 mega Alice Flat. I bought ADSL wifi router Sitecom 174 at the shop and they didn't say anything about how to set up.

However, I turned out to be 500-600 for download. And my italian is below average, so I don't know how to solve this problem too.

Anyway, after trying to read read and read. I found a bit information from one website (In italian) which shows very general info on router setting

: http://www.hwtweakers.net/postt10553.html

He mentioned something like general IP 192.168.0.1, subnet mask: 255.255.255.0 and the DNS primary for Alice Adls 151.99.0.100, Secondary 151.99.125.1 (Well, I tried but it didn't make the internet faster!)

The aiuto.alice.it doent' give any info. for client who didn't by the router from them . (That's why we tempt to buy one). Any after read many and many sites in italian I finally decided to serch in English and I found this forum. <even though I am not british >

Still not able to solve my problem, someone help?