WTF: car dealership customer service standards
Dec 31st 2015, 8:19 pm
#31
Lost in BE Cyberspace
Joined: Feb 2004
Posts: 14,577
Re: WTF: car dealership customer service standards
Last year we went shopping for cats one weekend and hit four dealerships on Saturday and got no haggle offers of $4000-4500 trade in. The first dealership we went to oh Sunday offered us $2300. When I said that was laughable he said that his manager had to start low and see what he could get. I was ready to leave then but asked why they couldn't just guided a fair price without the back and forth. To that he responded "I don't know how you do things in Australia bit we do it this way in America" We left at that point.
Dec 31st 2015, 8:33 pm
#32
Lost in BE Cyberspace
Joined: Jul 2008
Location: Portlandia Metro
Posts: 7,425
Re: WTF: car dealership customer service standards
Have you never been to one? There are quite a few around here. They started sprouting up after the launch of LOLCats - Funny cat pictures
Dec 31st 2015, 10:26 pm
#33
Powder Maggot
Joined: Nov 2004
Location: Nuevo Mexico
Posts: 4,452
Re: WTF: car dealership customer service standards
Have you never been to one? There are quite a few around here. They started sprouting up after the launch of LOLCats - Funny cat pictures
Dec 31st 2015, 11:16 pm
#34
Lost in BE Cyberspace
Joined: Feb 2004
Posts: 14,577
Re: WTF: car dealership customer service standards
Have you never been to one? There are quite a few around here. They started sprouting up after the launch of LOLCats - Funny cat pictures
Dec 31st 2015, 11:34 pm
#35
Account Closed
Joined: Mar 2004
Posts: 2
Re: WTF: car dealership customer service standards
Last year we went shopping for cats one weekend and hit four dealerships on Saturday and got no haggle offers of $4000-4500 trade in. The first dealership we went to oh Sunday offered us $2300. When I said that was laughable he said that his manager had to start low and see what he could get. I was ready to leave then but asked why they couldn't just guided a fair price without the back and forth. To that he responded "I don't know how you do things in Australia bit we do it this way in America" We left at that point.
Jan 1st 2016, 12:22 am
#36
BE Practitioner (Level 2)
Joined: Aug 2014
Location: San Diego, CA
Posts: 1,403
Jan 1st 2016, 12:37 am
#37
Lost in BE Cyberspace
Joined: Jul 2008
Location: Portlandia Metro
Posts: 7,425
Re: WTF: car dealership customer service standards
could have been a cat-astrophe
Jan 1st 2016, 12:49 am
#38
BE Practitioner (Level 2)
Joined: Aug 2014
Location: San Diego, CA
Posts: 1,403
Jan 2nd 2016, 12:23 am
#40
BE Enthusiast
Joined: Jan 2011
Posts: 516
Re: WTF: car dealership customer service standards
We bought an ex-demo from a local dealer which was really dirty when we went to collect it, despite giving them 2 weeks to prep it, so when the survey came the ratings were low. Whilst we were waiting for him to get it resolved the salesman told us that he'd never had less than 5 star reviews to which we replied shame you won't get that from us...... he didn't try to argue.
Jan 2nd 2016, 7:28 pm
#41
Lost in BE Cyberspace
Joined: Oct 2003
Location: Avon Lake, OH
Posts: 5,270
Jan 5th 2016, 1:03 am
#42
Grumpy Know-it-all
Joined: Jul 2010
Location: Calgary, Alberta
Posts: 8,928
Re: WTF: car dealership customer service standards
Happens in the UK too. The Vauxhall reps were always telling me that I had to fill in the survey that followed a car purchase of they didn't get a small kick back from Vauxhall and if the survey was negative they also didn't get it.
They were very blatant about telling me, then again, I got great discounts and service so they always got a good write up.
They were very blatant about telling me, then again, I got great discounts and service so they always got a good write up.
I've had salespeople up front in Canada try and tell me to give them good reviews before they've even started the sales pitch, it's a joke.
Last time I bought a car I drove up to the dealer in Red Deer who I have to say was fantastically better than the dealer in Calgary. They gave me a way better deal without acres of bullshit. The lesson I learn from that is - if you're going to buy a new car, go to a small town where they appreciate the business more.
The thing that gets me is that I have my car serviced in the US occasionally so I have the US dealer constantly e-mailing me, mailing me, texting me, phoning me to trade in my old car for a new car and come in for a service, etc.
They always get the service date wrong because they think the mileage is in miles, but it's in km. I asked them about buying a car but their franchise agreement won't let them sell to Canadians.
Sigh. The stupidity burns.
Jan 5th 2016, 1:09 am
#43
Grumpy Know-it-all
Joined: Jul 2010
Location: Calgary, Alberta
Posts: 8,928
Re: WTF: car dealership customer service standards
Oh yeah the dumbest comment I've had so far (of many) from a dealer in Calgary was when I mentioned that I bought new tires in the US. To which he responded they were inferior because they weren't Canadian-spec. Literally the only difference is a US DOT mark on them and they were registered with the NHTSA.
It's reflex, they just spout this crap.
It's reflex, they just spout this crap.
