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-   -   URGENT: ESTA checkin US Airways and angry shouting (https://britishexpats.com/forum/usa-57/urgent-esta-checkin-us-airways-angry-shouting-707347/)

JAJ Mar 1st 2011 12:19 am

Re: URGENT: ESTA checkin US Airways and angry shouting
 
US visa holders also don't need to do ESTA.

Ultimately - take it up with the airline and if they don't respond, then take your business elsewhere, to the extent that you can.

Brit3964 Mar 1st 2011 1:21 pm

Re: URGENT: ESTA checkin US Airways and angry shouting
 

Originally Posted by SEL_boy (Post 9208527)
I have to disagree - I think online check-in is a beautiful thing. If you can get away with only bringing carry-on for your trip, it saves tons of time and aggro,.

Agreed. I regularly travel with US Airways (CLT is my second home!) and always check-in online. The earlier the better. You can select the best seats etc. and being Silver preferred I often get 1st class upgrades :) The earlier you check-in, the more likely the upgrade in my experience.

Bluegrass Lass Mar 1st 2011 2:47 pm

Re: URGENT: ESTA checkin US Airways and angry shouting
 

Originally Posted by Zoe Bell (Post 9209063)
People who haven't checked in online tend to be the first to be bumped as well

Not if you're there 3hours early like you are supposed to be for an international flight.

Zoe Bell Mar 1st 2011 4:03 pm

Re: URGENT: ESTA checkin US Airways and angry shouting
 
depends , if everyone else got there 4 hours early.

A pilots/aircrew/travelling public forum that i frequeent listed the order of priority for overbooked flights

I don't rember the exact order but the bottom of the list were

people who haven't checked in online
people on standby
staff travel passes


given how much flights get overbooked . I would want to be as fasr up the list as possible

Noorah101 Mar 2nd 2011 12:44 am

Re: URGENT: ESTA checkin US Airways and angry shouting
 

Originally Posted by sunflwrgrl13 (Post 9208615)
and I'd assume that if one is traveling internationally, you're going to have checked baggage.

LOL, depends for how long a trip. I spent 3 weeks in Turkey and only brought one carry-on and a backpack. No checked luggage. :D

Rene

sir_eccles Mar 3rd 2011 7:59 pm

Re: URGENT: ESTA checkin US Airways and angry shouting
 
Well there we go case closed, about the only buzzword not used was "we are taking this seriously" :)


Dear Mr. <redacted>:

Thank you for taking the time to contact Customer Relations at US Airways. Your feedback is important to us, and we welcome the opportunity to address your concerns.

Please accept our sincere apology for the difficulties you experienced when checking in online while using our website. US Airways is constantly working to make our site both current and user-friendly. We realize the frustration when something is not working as expected. We appreciate your feedback and patience.

We want our customers to be able to process their requests easily without challenge. I regret this was not your experience. It is never our intent to inconvenience our passengers, and we will make every effort in the future to ensure the situation you encountered is corrected.

Thank you for sharing your concerns with us. We value your business and appreciate your feedback. We look forward to providing a more pleasant experience the next time you use our website.

Sincerely,


Christa Binson
Representative, Customer Relations
US Airways Corporate Office

tonrob Mar 7th 2011 5:56 pm

Re: URGENT: ESTA checkin US Airways and angry shouting
 
I'm an LPR, always fly BA and can always check-in online with no problems, so the issue is very much airline specific. Online check-in is great as has been said for things like seat selection, shorter queues, not getting bumped. Online check-in is one of the reasons why there is no reason to turn up as early for international flights any more (unless you have lounge access. More time = more champagne!) :)

Jsmth321 Mar 8th 2011 5:09 am

Re: URGENT: ESTA checkin US Airways and angry shouting
 

Originally Posted by Zoe Bell (Post 9210699)
depends , if everyone else got there 4 hours early.

A pilots/aircrew/travelling public forum that i frequeent listed the order of priority for overbooked flights

I don't rember the exact order but the bottom of the list were

people who haven't checked in online
people on standby
staff travel passes


given how much flights get overbooked . I would want to be as fasr up the list as possible

While airlines do overbook flights, the vast majority of the time there is either no shows, or they seek volunteers, involuntarily denied boarding due to overbooking is not that common in the US anyhow as its an expensive venture for the airline.

Doesn't really matter where you check in, all that matters is when you check in, if you dont have a pre-assigned seat, the earlier the better, pre-assigned seat, your chances at being denied boarding for overbooking is pretty small.

In 7 years I think I handled 2 or 3 overbooked flights that we could not get volunteers for out of several thousand flights worked.

babybyrd Mar 8th 2011 7:48 am

Re: URGENT: ESTA checkin US Airways and angry shouting
 
As a b1/2 visa holder i am never able to check in online with AA
I am a platinum member with them but this makes no difference
Their computer system is just set up so that they expect european and other waiver country passport holders to put in their esta number

tonrob Mar 8th 2011 10:56 am

Re: URGENT: ESTA checkin US Airways and angry shouting
 

Originally Posted by babybyrd (Post 9225150)
As a b1/2 visa holder i am never able to check in online with AA
I am a platinum member with them but this makes no difference
Their computer system is just set up so that they expect european and other waiver country passport holders to put in their esta number

Hmmm..... after my earlier post I remember that I could also check-in online with Virgin Atlantic. Perhaps it's just the US carriers who can't be arsed getting their websites in order?

meauxna Mar 8th 2011 4:21 pm

Re: URGENT: ESTA checkin US Airways and angry shouting
 

Originally Posted by tonrob (Post 9225431)
Hmmm..... after my earlier post I remember that I could also check-in online with Virgin Atlantic. Perhaps it's just the US carriers who can't be arsed getting their websites in order?

Check with Bill.. I am pretty sure that 'crap US websites' is already on The List.


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