AmerLisa

I'd definitely be worried. We're still waiting and we're going into our 10th week since we originally submitted (and it was received) my husband's renewal application. Our cc was charged April 1st.

I have no idea what advice to give. This week we are going to start calling Careline and see how that goes. You might want to call Careline and tell them you have a trip booked the beginning of July. We have a trip booked mid-August, we thought we were giving them ample time to complete a passport renewal.

AmerLisa

Going into the 6th week here. We're going to call Careline this week.

AmerLisa

Since payment taken or application was sent off?

kellyg41378

So I wanted to share an update with you all. Today marked 2 months since the consulate received the renewal application I sent in. Payment has NOT been taken from my cc so I don't know what to think. Everyone on here seems to have had payment taken within 3 weeks to a month after the package was received. I called the care line today for the third time and I was told that they know nothing as this is all handled in Washington. I was told that there is no need to call again and I should just wait it out. I asked how long I should wait and the answer was indefinite. I do not recommend that anyone call the care line as it's truly a waste of money.

Peony

I'm in the same boat as you all it seems, sent my daughter's application on 21st March, had my CC debited on 18th April. Still no passport, called Careline today and they said it could be another couple of weeks. We're supposed to be travelling next week. Arghhhh, what can I do?!

Jerseygirl

Emergency passport? Have you read the stickied thread at the top of this forum...the one that says 'Read Me' in red? Dean...British Consult has posted details on how to obtain an Emergency PP.

nsdale

Ok after 6 weeks they have finally billed my credit card woohoo now for the wait for the actual passport. Might just be luck (if thats what you can call it) but it was billed pretty much the day after they received a formal letter of complain to them where i pretty much asked if they delayed so much to make people call their premium rate (or international rate) numbers. We will see how long it takes from now.

Just FYI i did include all my previous passport details in the complaint letter. To help them along :P

So if you aren't in a desperate hurry i'd recommend the letter option.

magsworld

How do you access that thread, I don't see it at the top of the page but would like more information. Thanks.

magsworld

I am 6 weeks in since my son's renewal application was received in Washington. My cc has not been charged yet. I am going through the motions of trying to make the wheels turn a bit faster but there don't seem to be many wheels to turn! I called careline this morning and the operator tried to help me but of course had nothing to go on. He said it could be another week before they charge my card and then possibly 4 weeks after that until I get the passport back. We have a trip booked June 12, our once yearly trip to visit my parents and for them to see their grandchildren. I thought 9 weeks would be ample time for a renewal given that there was no caveat on the website at the time. This service has never taken more than 3 weeks in the past. Utterly disappointing that we have no way of tracking the process of our application.

Bob

What, this one - http://britishexpats.com/forum/showthread.php?t=708050 ?

The one that's at the top of the USA forum, where you found this thread?

anne55

I cant believe you have not received it yet, there really is no excuse you and I were around the same time frame and I have had mine for weeks now.

Sally Redux

Yes that's bad, it was about the same time as my husband's.

Why do they call it the 'Careline'?

pTeronaut

Because "We Don't Careline" didn't sound right.

AmerLisa

Yep....wondering if we didn't call or complain just how long it would really take. I don't think I can wait another month.....

Coldscooter

I have been waiting over 9 weeks since that signed for my application (23rf Of March).

I am in Canada and had to send my passport renewal application to Washington DC. They charged my CC on the 15th of April which is over 4 weeks to now.

I am waiting to extend my work permit in Canada. It expires on the 29th of May. Without my passport i cannot extend my work permit and will lose my status as a worker, and thus, will lose my job, and will lose all the work i have put in to getting my work permit approved (which took months of paperwork and assistance from my employers). I am utterly desperate at this point and feel so helpless.

I have called the careline 3 times (nearly 10 pounds for each call). The last time was 3 days ago and they told me they were escalating my case. This is the 3rd day and still no call or email from them.

If it doesn't arrive in the next 7 or so days, I will lose so much. for the passport arriving soon!!!