UK Passport Renewal taking a really long time
Apr 14th 2011, 3:21 pm
#106
Lost in BE Cyberspace
Joined: Oct 2003
Posts: 22,105
Re: UK Passport Renewal taking a really long time
My passport was just delivered by UPS this morning 
Quick re-cap of the timeline associated to my renewal application:
I can now look ahead to traveling back to the UK as planned next week and I hope that those of you still waiting get your passports soon!
Quick re-cap of the timeline associated to my renewal application:
- March 4, 2011 - Application sent registered mail via USPS
- March 7, 2011 - Application received and signed for at the Embassy in Washington (as shown on USPS tracking site)
- March 21, 2011 - Green USPS receipt delivered back to my address, interestingly with a received date stamp of March 17, 2011 (10 days after it was signed for at the Embassy)
- March 25, 2011 - Renewal process started by the Passport Service and money order banked (I discovered this as part of my first conversation with Careline... see below)
- April 5, 2011 - First call to Careline to check the status of my application (4 weeks, 2 days after it was signed for on March 7th). I was to call back at the beginning of the following week if I hadn't seen the passport
- April 11, 2011 - Second call to Careline. This time my case was escalated and an email was sent to the passport processing centre with my travel details. I was told that I'd be contacted within 3 days
- April 14, 2011 - Passport delivered
I can now look ahead to traveling back to the UK as planned next week and I hope that those of you still waiting get your passports soon!
Apr 14th 2011, 3:29 pm
#107
Happy with my lot For now
Joined: Feb 2011
Location: Brevard County Florida
Posts: 127
Re: UK Passport Renewal taking a really long time
Not a thing. If its getting delivered by UPS I'm worried that it will come when I'm out (or at work) Not a peep though.... Thankfully we aren't in real need of it too soon. I'm glad we applied for it when we did though. I would have been having a heart attack if we had left it till May or (heaven forbid) June!
so thinking that it is finally within my grasp. I will not be moving out tomorrow till I get it. Hoping you have had similar progress
Apr 14th 2011, 9:28 pm
#108
BE Site Lead
Joined: Aug 2004
Location: MA, USA
Posts: 92,170
Re: UK Passport Renewal taking a really long time
I sent off my passport, birth cert & marriage cert via UPS, as I wanted to change my last name due to my marriage.
It was recieved at Washington DC British Embassy on Feb 28th & the payment was taken from the credit card on March 24th but I still have not recieved my new passport nor the documents I sent along with the passport that needed tha name changed.
I need them all back so I can get on with applying for Canadian Residency.
As of today, wed 13th I still haven't had anything back
It was recieved at Washington DC British Embassy on Feb 28th & the payment was taken from the credit card on March 24th but I still have not recieved my new passport nor the documents I sent along with the passport that needed tha name changed.
I need them all back so I can get on with applying for Canadian Residency.
As of today, wed 13th I still haven't had anything back
Apr 14th 2011, 9:35 pm
#109
Forum Regular
Joined: Mar 2011
Posts: 221
Re: UK Passport Renewal taking a really long time
From previous experience UPS will not hand over anything on "Hold for signature" at the depot unless they have made one attempt at delivery. Unless there is an option for UPS to only hand over a package at the address.
Apr 14th 2011, 10:56 pm
#110
Just Joined
Joined: Apr 2011
Location: New Hampshire
Posts: 6
Re: UK Passport Renewal taking a really long time
I sent off my husband's application on that same day and via UPS tracking I know it was signed for (by a guard) on the 9th. Our cc was charged on April 1st and have seen nothing as yet. Hopefully we won't be too far behind you.... I know Sally's husband has received his and her timeline was pretty much the same.
Apr 14th 2011, 11:54 pm
#111
Lost in BE Cyberspace
Joined: Oct 2003
Posts: 22,105
Re: UK Passport Renewal taking a really long time
Just got home and looked outside, no joy! Ah well, it can't be too far off.
Apr 14th 2011, 11:55 pm
#112
Lost in BE Cyberspace
Joined: Oct 2003
Posts: 22,105
Re: UK Passport Renewal taking a really long time
Hopefully your husband's will be with you in the next couple of days or early next week. If your husband is traveling soon I'd phone Careline again and escalate things. When I spoke with them on Monday they asked me for my travel dates and flight numbers. I may be wrong, but that seemed to get things moving. While I ended up spending around $40 in call charges over two calls, which obviously isn't great!, I'd still rather that than have to shell out $157 for an emergency passport which is what I'd have had to do if my passport hadn't arrived by Monday. Fingers crossed you'll see something soon!
Apr 15th 2011, 3:29 am
#113
Just Joined
Joined: Apr 2011
Posts: 7
Re: UK Passport Renewal taking a really long time
Thanks all for the feedback on receive a confirmation card. I did send it UPS not USPS. I called the careline today and they are not showing my renewal request anywhere in their system. Do you think info only shows up in their system once they have charged your card? I assume yes since the careline would not even speak to me until I gave them my credit card info to pay for the call. Supposedly my request is going to be escalated and I should expect to receive a call or email in 3 working days...Based on info I have seen on this site, I am not holding my breath for a call.
Apr 15th 2011, 3:31 am
#114
Forum Regular
Joined: Apr 2011
Posts: 31
Re: UK Passport Renewal taking a really long time
Ah see a Canadian Services guy told me that I should have all my documentation for Residency in the same name, as in marriage certificate must match my Passport.
I asked him why should it matter he said it would be for the best, I am annoyed too as my 'old' one was issued in 2009.
If they hadn't told me that I would just have kept it the same, but if I'm told something like that by an official then I am going to do what they say.
Apr 15th 2011, 4:50 am
#115
Happy with my lot For now
Joined: Feb 2011
Location: Brevard County Florida
Posts: 127
Re: UK Passport Renewal taking a really long time
W's stopping you from going to the local UPS depot to pick it up in person?
From previous experience UPS will not hand over anything on "Hold for signature" at the depot unless they have made one attempt at delivery. Unless there is an option for UPS to only hand over a package at the address.
From previous experience UPS will not hand over anything on "Hold for signature" at the depot unless they have made one attempt at delivery. Unless there is an option for UPS to only hand over a package at the address.
Did not have time....had work to go too. It says on the card they left, that they would deliver again before 10:30 in the morning
if that fails I will contact UPS and pick it up.
Apr 15th 2011, 5:02 am
#116
Senior Member
Joined: Apr 2008
Location: Manhattan
Posts: 2,913
Re: UK Passport Renewal taking a really long time
I sent my husband's application March 23. It was received on March 25. Credit card was charged April 14. No we wait and see!
Apr 15th 2011, 1:53 pm
#117
Happy with my lot For now
Joined: Feb 2011
Location: Brevard County Florida
Posts: 127
Re: UK Passport Renewal taking a really long time
Got Mine this morning 
.....6 weeks today since I mailed it, I would have had yesterday had I been home for delivery.....2 weeks and 1 day since my credit card was charged.
.....6 weeks today since I mailed it, I would have had yesterday had I been home for delivery.....2 weeks and 1 day since my credit card was charged.
Apr 15th 2011, 2:29 pm
#118
Just Joined
Joined: Mar 2011
Posts: 6
Re: UK Passport Renewal taking a really long time
UK embassy in Washington received my child new passport application on the 25th of February, charged my credit card on the 11th of April: more than 6 weeks after they received the application!!! 
From what I have understood I shall have to wait another 6 weeks to receive the passport: that gives 3 months time!!! 
I have already sent an email to the foreign office in London and asking them to start investigating the huge delays at the UK Embassy in Washington, explain the reasons and what they are doing to address these delays. I have a trip to Europe already booked at the end of May and if I have to cancel it I shall take FCO to a civil claim court in the UK and ask for compensation: they are ridicoulous!
From what I have understood I shall have to wait another 6 weeks to receive the passport: that gives 3 months time!!! I have already sent an email to the foreign office in London and asking them to start investigating the huge delays at the UK Embassy in Washington, explain the reasons and what they are doing to address these delays. I have a trip to Europe already booked at the end of May and if I have to cancel it I shall take FCO to a civil claim court in the UK and ask for compensation: they are ridicoulous!
Apr 15th 2011, 2:36 pm
#119
Lost in BE Cyberspace
Joined: Oct 2003
Posts: 22,105
Re: UK Passport Renewal taking a really long time
Well hopefully something appears on our doorstep today. Will have to have them come back to deliver because no one but the dog will be home and she wouldn't be interested in signing for anything.... 
Apr 15th 2011, 2:48 pm
#120
Happy with my lot For now
Joined: Feb 2011
Location: Brevard County Florida
Posts: 127
