Irn-bru

Your mouse is mad I'm calling the RSPCA

Jerseygirl

No...it's a happy dancing mouse.

Irn-bru

ahh he's drunk always wondered why his eyes were cross-eyed

Muswell Hill

Rather than pursue the compensation route, I would want the three individuals involved formally disciplined. They obviously did not follow the law, as if an individual requests the police be called, they have to be.

You should definately write to the CEO of the company and inform him/her of what took place. Only this way will things change in the store.

I personally would rather have a grovelling handwritten letter from the manager of the store and CEO, and the best revenge...NEVER shop there, tell all your friends about it, and write to the local paper letters page detaling the ugly incident.

So sorry to hear about it all, hope you are feeling better now!

Sally

Missing seeing an 8-week scan? Pull yourself together mate.

RoadWarriorFromLP

You definitely should get more satisfaction than just a $50 gift card.

At the risk of being self-iindulgent, give a read to posts #26 and 28 of this thread, and modify them for your situation: http://britishexpats.com/forum/showt...1&page=2&pp=15

There is a difference here, namely that you may actually have grounds for litigation. I don't know if I'd ultimately take it that far, but I'd be going for the jugular here, including the fate of some of those employees, a nice letter of apology and a check with more digits than the value of that gift card. I wouldn't let this slide: others shouldn't be subjected to this sort of treatment, and the staff at the store deserve a lesson in how to use better judgment in these situations.

Rompers

Texas...as an aside your writing is brilliant; you had me on the edge of my chair reading your story. Why not send it to the local paper? You might get some money and revenge at the same time.

englishnurse

looks like me last night at our staff christmas party

Jerseygirl

Hello...I was going to suggest that the OP contact you.

To the OP...if you are interested how my problem was resolved PM me.

Duncan Roberts

This is the road I would take, $50 is $50 that gets written off by the store but at the end of the day no one has really taken responsibility for their actions. I would want written apologies from everyone involved.

Jerseygirl

I wouldn't think the company's lawyers would allow that...it would admit liability.

gardnma

Ghastly story.

Sorry to hear of your experience. Sadly, it is a rare occurence in America that the "happy, happy, joy, joy customer service" is ever anything more than that - unfortunately, it is usually just a front.

Best wishes with your good news.

Dogbyte

Firstly I know little about US lawand its workings, but from my knowledge of UK Criminal Law, I would consider that the following are the same.You were detained inside the store.Wrong, the offender has to have left the store,prior to being detained by representatives of the store.(reason you may have been going to the light to see if the item was the right colour in normal light prior to purchase.)They have to clearly ID themselves to you. They have to tell you why you are being detained,the full circumstances,if practicable(ie calm & not fighting)If you are detained and anyone alledges you have removed property without permission then the Police should automatically be called to assess the circumstances.One of the main points you might think about is that all stores now have internal video cameras and your alledged actions should therefore be potrayed on the video.If not, where was their evidence in the first place to detain you.If one of the employees states that he/she saw you remove property then what was it and in what location of the store. You are not obliged to remove any personel property by the staff of the store until a Police officer arrives.They cannot search you themselves.It is easy to say now, but the Police should have been called.What they did was totally unlawful and the fact that the manager is offering you a bribe(which is what that amounts to) they know they were totally out of order.I understand that you have taken legal advice but I would also visit your local police Station and seek advice, as there were criminal actions taken by staff of the store.I understand, that along with others, it is the easy way to try and get compensation from the store but the actions are much more serious than that.There is no justification in their actions whatsoever.If the advice you sought by putting the details on here are so distressing and you found it to be so as you said, for the safety of others take some serious form of action.You should just not be treated this way. The Law is there to protect people like you and me in whatever country we find ourselves in.

Rete

Sorry you had to go through this. However, I see it as your placing your pride first and your desire to see your child's first "photo" second. Would have been a simple matter of emptying your pockets, get the interrogation over with in two minutes and then go back to press your case.

franc11s

Personally, I would have just emptied my pockets in front of the old geezer to prove my innocence and if he was polite, would have wished him a good day. If he wasn't polite I would have emptied my pockets and then told him to fxxc off. And then NOT missed the key event.

IMHO - that's where you went wrong. Shop-lifting is a crime that's hard to detect. The old' geezer did his job - after all, your initial actions were actually quite suspicious, even if your intent wasn't.. but could have been solved quickly. I'm stopped all the time when the beeps go off / or in Costco (every time) or sometimes just fo rthe hell of it.. Who cares, it takes seconds..

Just my controversial 2 cents...