Southy_SWFC

I was thinking that the reason it cuts out is because that old router can't handle the demand when too many things are connected. Hopefully by getting a new one which should be able to handle the demand then I won't need to buy one from elsewhere. Fingers crossed thats the case anyway

sime303

Just helped a friend with their TWC internet/phone/tv setup and that is exactly what they are giving out now.

Southy_SWFC

So is that going to help me? Sorry I've got confused again

Michael

But you aren't going to get a router from Time Warner but only a cable modem so I don't understand what you are referring to. Also you didn't explain what you have connected to the router via wi-fi which is generally the bottleneck and can cause disconnection problems. Generally all of the routers (even the old ones) have at least 50 mb/s throughput to the cable modem so even many direct connections doesn't have much of an effect on throughput or unreliability.

Michael

Are you saying they are supplying a 802.11n router also besides the cable modem. Comcast doesn't supply routers so I didn't expect that.

Southy_SWFC

We've got 3 laptops, 3 phones, and an xbox 360. It can usually handle a combination of 3 of them but when everything is connected it boots everyone off until the router is rebooted.

The woman on the phone at TWC said that they would supply a wireless cable modem which would fix eveything with just one device plugged in instead of a cable modem and a router. Hopefully Sime303 can confirm whether this is the case.

Bob

It's TW and in Maine....that's why it is shit...

One other problem with getting own modem might be the TV guide on the tele box, I don't remember it being a problem when we were using Adelphia pre the buy out, but it certainly is with FIOS, which can be hacked to work, but it's a major process.

On the modem with the built in wireless, if it's anything like the Verizon FIOS one, it's shit...it is n rated, but not n spec compliant, so it puts out 65mbps instead of 130 or so over the home network.

Much better to have your own modem and a wireless router separate if you can. Hardwire whatever you can, the desktop and 360 and then select a wireless channel to use after running through them to see which works best rather than using the automatic channel selection....and the microwave will munt the wireless big time, which we found at our old place, very annoying as the folks upstairs lived out of the microwave, it was going off at all times in the evening as they fed the kids and when the chap came home from work. Meh.

sime303

Yeah built in router/modem. Either wireless or wired and also voip if desired.

fatbrit

But then you're stuck with their router and all its bugs unless you can set it to bridged mode.

Michael

I had real problems with my wi-fi and connection when I move to my condo. Eventually I purchased a bluetooth transmitter and headset, a Samsung TV and blueray player that had 802.11n capabilities, a wireless printer with 802.11n capabilities, a laptop with 802.11n capabilities, and an iPod with 802.11n capabilities but only had a 802.11b/g router so therefore had to use the 2.4 GHz band for everything as well as conflicting with the neighbors. Every time I tried to use the bluetooth headset, I'd get intermittent dropouts.

Finally I purchased a 802.11n dual band router and connected the laptop using the 5 GHz band but still had dropouts. Then I connected the TV to the 5 GHz band and still had dropouts. Then I connected the blueray player on the 5 GHz band and the dropouts disappeared even though I wasn't using the blueray player.

Luckily the printer and iPod transmits at such low power that it doesn't interfere with the bluetooth system since neither supports the 5 GHz band.

Also since I changed everything, I no longer lose my internet connection from my laptop when the microwave is on.

sime303

Yes they are giving out what Michael was telling you to get a docsis 3.0 802.11n modem.

Michael

I'd still prefer to own my own separate router and cable modem. They may supply you with the hardware and a guide to installing them (which is usually incorrect) but if you have a problem, they will likely charge you a service call and tell you that the problem is yours since you misunderstood the instructions.

Many of the new 802.11n dual band routers will determine every thing about your connections automatically and set everything up without you doing much other than pressing enter a few times. The cable modems are generally plug and play. Also if new capabilities come along, you just go and purchase a new router or modem instead of both and for less than $200 for both, that will pay for itself in less than 18 months plus you will know exactly what you have.

sime303

Called them up to help with setup and didn't cost a thing. It was actually quite easy.

Michael

That is only if they can get it to work over the phone but if they have to come out, they will likely charge you. I've seen some very poor guides and poor quality phone support from comcast but there generally isn't much of a problem with netgear or linksys routers anymore and if you can't make it work, has a bug routing to a specific web site that didn't occur with your old router, or any other problem, just return it and get another brand.

However if you have a routing problem getting to your favorite web site with a provider supplied router, good luck trying to solve that problem.

I mentioned that problem since I initially had a problem getting to BE with my new netgear router so I just returned it and purchased a linksys router. I suspect the problem was caused by the way netgear formed it packets (probably within specifications) but the packets couldn't get through an internet router on the way to BE since it didn't have enough tolerance to handle netgear formed packets and was out of specifications. When I talked to netgear support, they were able to get to BE with the same router so that indicates that the path that I was using to get to BE likely had an out of specifications router in the path.

Southy_SWFC

I don't know if it matters but the cable modem i'm using is a Motorolla SB4100.