meauxna

Some consumer activists here recommend contacting the Sales Manager or even better, further up the food chain, when you have a complaint that isn't being dealt with by customer service. http://robinsons-intl.com/about-robi...eers/profiles/

www.clarkhoward.com

BadgerNaboo

You must have read my mind I just sent another email asking they correct this matter ASAP or I would like the MD's email.

I just cannot understand when a company admits liability, say they agree to pay the insurance excess (soon I will be late to claim at this rate) then completely ignore my emails making them seem a much worse company than originally thought

Thanks for the advice..

Jerseygirl

When you've exhausted all avenues I have a good last resort method...but it is a last resort method.

BadgerNaboo

Thank you I will let you know if I hear back..

ian-mstm

I've only been following this thread in bits and pieces... but if this is a US company or a company that has US offices, don't underestimate the power of the Better Business Bureau!

Ian

Bob

Aye, but the BBB is pretty toothless though and they'd only be US contractors this end.

BadgerNaboo

UK company I'm afraid

joto

You could get in touch with the Citizens Advice Bureau in the area you moved from. They might be able to point you in the right direction to put the complaint further up the food chain. Is there an organisation the the movers are a member of that you could get in touch with? Good luck.

Jerseygirl

In that case the small claims court could be the way to go.

Marocco

A few years ago I got good advice from CAB on how to proceed with a small claims case. They said there was a procedure which must be followed before actually going to court (I don't remember how many letters one needed to write until the "letter before action"). Of course, this is only an option if the OP moves back to the UK.

By the way, I used Robinsons years ago when I moved across the UK, and would probably have used them again in the future if I hadn't come across this thread.

anotherlimey

Do they have a US presence? If so just sue them instead.

BadgerNaboo

They are in the UK hopefully they will do the right thing one day.. I just cannot understand why a company who admits fault then causes all this extra stress

E3only

Judge Judy...

anotherlimey

Claiming against shippers can be tough unless you have before and after photos.

BadgerNaboo

They know there was no damage as if there had of been they would have marked it on the packing sheet. I took photos when the delivery guys were here and they confirmed that it was very damaged