Retail Banking ????
#17
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Re: Retail Banking ????
Is that better than HSBC Global View ? There I can move money within seconds between accounts most of the week....
Again, thanks, and I'll take a look at them.
Again, thanks, and I'll take a look at them.
#18
Re: Retail Banking ????
The advantage is a currency broker usually offers a much better exchange rate than a high street bank.
#19
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Re: Retail Banking ????
We've been here 18 months nearly.
Yes, the banking system here is 20+ years behind the times. Won't change amy time soon.
Get the credit rating etc as advised elsewhere, it will make life a lot simpler in several areas, as discussed - but guard your credit rating & SSN as if it was a nuclear bomb etc...
... besides, you say you're not here long term... things can change...
#20
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Re: Retail Banking ????
Don't forget that you get all of your ATM fees refunded by HSBC premier, you pay no fees for any banking (which you often have to do with other banks) and you actually get to speak to a named person if you need anything.
Personally, I prefer the US side of the Premier service to the UK. I think you'd be mad to leave!
Personally, I prefer the US side of the Premier service to the UK. I think you'd be mad to leave!
#21
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Re: Retail Banking ????
Don't forget that you get all of your ATM fees refunded by HSBC premier, you pay no fees for any banking (which you often have to do with other banks) and you actually get to speak to a named person if you need anything.
It appears that the things I'm looking for (and have been used to for years !) in the UK banking system just don't exist here.
I think you'd be mad to leave!
you pay no fees for any banking (which you often have to do with other banks)
#22
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Re: Retail Banking ????
We use First Direct in the UK, and have spent the last 4 years in Switzerland, who have a stunning, state of the art banking system with top notch security. So it was a bit of a shock time travelling back to the banking 1980s when we moved here.
We use HSBC Premier here too, and their online system is no worse than anyone else's, although it initially drove us mad to have to keep receiving 'next working day' telephone calls to confirm an online wire payment that we'd set up having already gone through their security sign-in.
We have also opened an account with Chase - because they had the nicest iPhone app, and their branch is about a mile from our house - and they've been very useful too. It's really complicated to live here without 'paper' money - checks, cashier's checks, etc. We were car buying before we had our Chase account, and since a cashier's check from HSBC would've taken days to arrive, we suggested paying by direct wire transfer. We may as well have suggested trading our first born child, for all the sense it made to them (but credit to the garage, they went along with us and were clearly amazed when it worked).
I had another banking rant just today, when my landlord emailed to say that April's rent hadn't hit their account. For background, the process using the Chase 'online' (snort) bill payment system, is that each month a check is generated and posted not to my landlords - they don't want the bother of physically paying it in - but to the branch where their account is held. Which is exactly the same branch where our account is! And this time the check, which was generated on March 20, got delayed in the post, and it took 16 days - 16 DAYS! - for Chase to effectively send a check to itself.
But there is a bright side. I've discovered - after a good rant in the bank - that there's a process called 'pre-authorised transfer', where a branch can move money between accounts held in-house. So pretty much the UK standing order, but only if you and the payee bank in the same place. It's beyond ridiculous.
So overall, don't even bother looking for anything like the online banking you know and love in the UK. That way madness lies.
We use HSBC Premier here too, and their online system is no worse than anyone else's, although it initially drove us mad to have to keep receiving 'next working day' telephone calls to confirm an online wire payment that we'd set up having already gone through their security sign-in.
We have also opened an account with Chase - because they had the nicest iPhone app, and their branch is about a mile from our house - and they've been very useful too. It's really complicated to live here without 'paper' money - checks, cashier's checks, etc. We were car buying before we had our Chase account, and since a cashier's check from HSBC would've taken days to arrive, we suggested paying by direct wire transfer. We may as well have suggested trading our first born child, for all the sense it made to them (but credit to the garage, they went along with us and were clearly amazed when it worked).
I had another banking rant just today, when my landlord emailed to say that April's rent hadn't hit their account. For background, the process using the Chase 'online' (snort) bill payment system, is that each month a check is generated and posted not to my landlords - they don't want the bother of physically paying it in - but to the branch where their account is held. Which is exactly the same branch where our account is! And this time the check, which was generated on March 20, got delayed in the post, and it took 16 days - 16 DAYS! - for Chase to effectively send a check to itself.
But there is a bright side. I've discovered - after a good rant in the bank - that there's a process called 'pre-authorised transfer', where a branch can move money between accounts held in-house. So pretty much the UK standing order, but only if you and the payee bank in the same place. It's beyond ridiculous.
So overall, don't even bother looking for anything like the online banking you know and love in the UK. That way madness lies.
#23
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Re: Retail Banking ????
And this time the check, which was generated on March 20, got delayed in the post, and it took 16 days - 16 DAYS! - for Chase to effectively send a check to itself.
Contrary to the stereotype of Americans we Europeans have of being very shouty and wanting everything NOW it seems that actually there is no urgency behind anything... at least in California. I suspect it is different on the West Coast...
#24
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Re: Retail Banking ????
Hi
I currently bank with HSBC through the Premier service. I'm kind-of happy with the UK bank, although it is nowhere near as good as my old UK bank, Smile, but getting increasingly frustrated with the North American side of the house which is a total mess.
I've banked on-line and via SMS/WAP for years - I was one of the first users of NatWest Actionline as a "guinea-pig" (I worked for NatWest IT at the time it was introduced.)
But the on-line service at HSBC NA seems antiquated - payments take days to appear on the on-line statement; nothing is real-time; I can't initiate electronic transfers to people; I have to talk to bank managers to get stuff done; there are few-to-no ATMs that I can use to deposit/print statements, etc. Sometimes I have to wait 3 days for payments to actually appear on my account - all the UK banks that I've had for the last 5+ years have been almost real-time (certainly within the hour) 7 days a week and I'm kind-of used to that service.
However, the HSBC Global View, ability to transfer between accounts, etc, etc is essential as we have UK income and are not here permanently.
Ideally I'd like the kind of service that I'm used to from a Smile or FirstDirect with a network of ATMs, ability to pay in at places other than my home bank, the ability to make electronic payments between me and other people both in the US and outside through the equivalent of BACS (in other words free, not "wire" which seems to cost a small fortune here). I don't do credit, so don't need a credit card; don't need a cheque book; would like SMS banking and mobile banking. I don't need a bank branch network as long as there are plenty of ATMs I can use for free.
Who do other people use ?
Thanks
D
I currently bank with HSBC through the Premier service. I'm kind-of happy with the UK bank, although it is nowhere near as good as my old UK bank, Smile, but getting increasingly frustrated with the North American side of the house which is a total mess.
I've banked on-line and via SMS/WAP for years - I was one of the first users of NatWest Actionline as a "guinea-pig" (I worked for NatWest IT at the time it was introduced.)
But the on-line service at HSBC NA seems antiquated - payments take days to appear on the on-line statement; nothing is real-time; I can't initiate electronic transfers to people; I have to talk to bank managers to get stuff done; there are few-to-no ATMs that I can use to deposit/print statements, etc. Sometimes I have to wait 3 days for payments to actually appear on my account - all the UK banks that I've had for the last 5+ years have been almost real-time (certainly within the hour) 7 days a week and I'm kind-of used to that service.
However, the HSBC Global View, ability to transfer between accounts, etc, etc is essential as we have UK income and are not here permanently.
Ideally I'd like the kind of service that I'm used to from a Smile or FirstDirect with a network of ATMs, ability to pay in at places other than my home bank, the ability to make electronic payments between me and other people both in the US and outside through the equivalent of BACS (in other words free, not "wire" which seems to cost a small fortune here). I don't do credit, so don't need a credit card; don't need a cheque book; would like SMS banking and mobile banking. I don't need a bank branch network as long as there are plenty of ATMs I can use for free.
Who do other people use ?
Thanks
D
#25
Re: Retail Banking ????
But there is a bright side. I've discovered - after a good rant in the bank - that there's a process called 'pre-authorised transfer', where a branch can move money between accounts held in-house. So pretty much the UK standing order, but only if you and the payee bank in the same place. It's beyond ridiculous.
#26
Re: Retail Banking ????
Well, that is ANOTHER thing that annoys the hell out of me here. The postal "service." We had a letter sent from HSBC In Milpitas to Santa Clara. That's about 5 miles. With a "First Class" stamp on, it took 4 days ! So, next time they sent it by FedEx - 5 days !
Contrary to the stereotype of Americans we Europeans have of being very shouty and wanting everything NOW it seems that actually there is no urgency behind anything... at least in California. I suspect it is different on the West Coast...
Contrary to the stereotype of Americans we Europeans have of being very shouty and wanting everything NOW it seems that actually there is no urgency behind anything... at least in California. I suspect it is different on the West Coast...
#27
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Re: Retail Banking ????
BTW California is on the West coast
Just been in touch with local credit union - not an option as they charge for incoming wire transfers and cheque books.
But... Bank of the West looks much better - and it's part of BNP Paribas (we had a BNP account in France for many years and found them superb).
#28
Re: Retail Banking ????
I've been pretty happy with Chase and Bank of America. They are slowly improving their electronic services. I transfer money between banks free (if less than a grand, takes 3 days) or overnight (costs $10)
I'd like to second Bob and Fatbrit's suggestions about getting a credit rating.
Every apartment rental I have undertaken in the last 10 years has required a credit check, also getting a cellphone on contract, getting electricity from Con Ed, checking in to hotels (even if you pay cash upfront, they want a huge additional deposit for not using a credit card.) etc.. etc.. Not having one can bite you in the ass when you least expect.
You can use your UK cards, but it gets a bit tiresome tracking the currency changes.
I'd like to second Bob and Fatbrit's suggestions about getting a credit rating.
Every apartment rental I have undertaken in the last 10 years has required a credit check, also getting a cellphone on contract, getting electricity from Con Ed, checking in to hotels (even if you pay cash upfront, they want a huge additional deposit for not using a credit card.) etc.. etc.. Not having one can bite you in the ass when you least expect.
You can use your UK cards, but it gets a bit tiresome tracking the currency changes.
#29
Re: Retail Banking ????
I signed up to my local bank yesterday for everyday use and then when I have a more stable job I'll get the $15 a month HSBC account so I can put money in there and then send it to my UK HSBC account online. Not getting charged for using other banks cash machines will nearly pay for the $15 a month
Does that sound about right?
Does that sound about right?
#30
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Re: Retail Banking ????
I signed up to my local bank yesterday for everyday use and then when I have a more stable job I'll get the $15 a month HSBC account so I can put money in there and then send it to my UK HSBC account online. Not getting charged for using other banks cash machines will nearly pay for the $15 a month
Does that sound about right?
Does that sound about right?
You know, free banking in the UK is largely paid for by the money banks make lending a percentage of everybody's money to other banks literally overnight - lent & repaid in hours... IIRC.
I guess US banks do the same AND charge for retail banking... So, it is either 'rip off' or e very inefficient banking system. I suspect the latter...