Go Back  British Expats > Living & Moving Abroad > USA
Reload this Page >

Qwest - Possibly the worst phone company on earth

Qwest - Possibly the worst phone company on earth

Old Mar 5th 2005, 2:41 am
  #1  
Get em out by Friday
Thread Starter
 
tony_2003's Avatar
 
Joined: Aug 2003
Location: Oregon
Posts: 1,493
tony_2003 has a reputation beyond reputetony_2003 has a reputation beyond reputetony_2003 has a reputation beyond reputetony_2003 has a reputation beyond reputetony_2003 has a reputation beyond reputetony_2003 has a reputation beyond reputetony_2003 has a reputation beyond reputetony_2003 has a reputation beyond reputetony_2003 has a reputation beyond reputetony_2003 has a reputation beyond reputetony_2003 has a reputation beyond repute
Default Qwest - Possibly the worst phone company on earth

Just moved house and arranged to have my existing account (DSL and phone) transferred to new address. Phone was on within a day and was promised the DSL would be active yesterday. Called them today after being unable to connect and was told.

Representative - "we can't reconnect your DSL because you have an over due bill"

Me - "what bill? I paid the last one"

Representative - "well apparently you have a bill from 2002 that wasn’t paid, it's for $143"

Me "2002???...and I’m finding out about it NOW?"

Representative - "Well if you can pay that now we can re-connect your service"

There followed about 5 mins of me asking for her main supervisors name and her telling me "a group of people deal with this"
Apparently no one has one boss at Qwest, they have 5.
Whets funny is that in 2002 we moved to the house I just moved from and no questions were asked about overdue bills. They just decided “by the way you owe us money.
What an effing farce. I'll never complain about BT again.
The missus and I have cell phones, we are going to tell Qwest to f**k off and we will go to Comcast for our DSL. Anyone know what the legalities of asking for money for a bill 3 years later are? Surely there must be a statute of limitations on this?
tony_2003 is offline  
Old Mar 5th 2005, 2:51 am
  #2  
Bob
BE Site Lead
 
Bob's Avatar
 
Joined: Aug 2004
Location: MA, USA
Posts: 91,797
Bob has a reputation beyond reputeBob has a reputation beyond reputeBob has a reputation beyond reputeBob has a reputation beyond reputeBob has a reputation beyond reputeBob has a reputation beyond reputeBob has a reputation beyond reputeBob has a reputation beyond reputeBob has a reputation beyond reputeBob has a reputation beyond reputeBob has a reputation beyond repute
Default Re: Qwest - Possibly the worst phone company on earth

goodluck...
might be worth paying so they don't ding your credit rating though...???
Bob is offline  
Old Mar 5th 2005, 2:55 am
  #3  
Get em out by Friday
Thread Starter
 
tony_2003's Avatar
 
Joined: Aug 2003
Location: Oregon
Posts: 1,493
tony_2003 has a reputation beyond reputetony_2003 has a reputation beyond reputetony_2003 has a reputation beyond reputetony_2003 has a reputation beyond reputetony_2003 has a reputation beyond reputetony_2003 has a reputation beyond reputetony_2003 has a reputation beyond reputetony_2003 has a reputation beyond reputetony_2003 has a reputation beyond reputetony_2003 has a reputation beyond reputetony_2003 has a reputation beyond repute
Default Re: Qwest - Possibly the worst phone company on earth

Originally Posted by Bob
goodluck...
might be worth paying so they don't ding your credit rating though...???
We will definitley pay it if we are in the wrong. The wife is positive that all bills are up to date and paid...she has all the receipts etc from back then so shouldnt be too hard to locate. We only ever use mobile phones now so it's not worth keeping a land line.
tony_2003 is offline  
Old Mar 5th 2005, 3:18 am
  #4  
Powder Maggot
 
AdobePinon's Avatar
 
Joined: Nov 2004
Location: Nuevo Mexico
Posts: 4,451
AdobePinon has a reputation beyond reputeAdobePinon has a reputation beyond reputeAdobePinon has a reputation beyond reputeAdobePinon has a reputation beyond reputeAdobePinon has a reputation beyond reputeAdobePinon has a reputation beyond reputeAdobePinon has a reputation beyond reputeAdobePinon has a reputation beyond reputeAdobePinon has a reputation beyond reputeAdobePinon has a reputation beyond reputeAdobePinon has a reputation beyond repute
Default Re: Qwest - Possibly the worst phone company on earth

Demand that they mail you the bill. Make them prove it. Qwest are a bunch of fuckers. Took them four attempts to connect my phone line down here.

After two attempts, they're asking me, "How do you know it's not connected. Have you tried another phone jack?".

"Because there's no phone cable leading into the utility box."

"But have you tried another jack?"

"So which part of 'no line into the house' do you not understand?"

The strange thing is that someone physically showed up each of the four times (while I was out - they left notes). The fourth guy was actually very good, but I'm sure he'll be outsourced sooner or later.
AdobePinon is offline  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service - Do Not Sell My Personal Information -

Copyright © 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.