British Expats

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-   -   Passport Delays (https://britishexpats.com/forum/usa-57/passport-delays-607794/)

Bob May 17th 2011 7:20 pm

Re: Passport Delays
 

Originally Posted by lyonsden1193 (Post 9370360)
Been shopping around this site at the threads, and what appears to show up is that the UK Govt sub contracted out a very important function. As usual when you sub out to (what was probably the lowest bidder) I guess we get what they pay for. Trying not to use Bob's option for emergency travel as I also have a 90yr old father who may pop off at any time (this was the man who said he would not live past 55!) hey just thought ... he's that good at delaying things perhaps he was a civil servant in a previous life! :D

E.P can be used 5 times though, and perhaps if you spend enough time in the UK, could get a new UK passport there, if you're able to get your old one returned.

Someone posted that they were able to get their old passport returned which hadn't expired yet to use on a trip, but I don't think they had been charged at that point. Worth a shot?

nsdale May 17th 2011 9:12 pm

Re: Passport Delays
 

Originally Posted by Bob (Post 9370377)
E.P can be used 5 times though, and perhaps if you spend enough time in the UK, could get a new UK passport there, if you're able to get your old one returned.

Someone posted that they were able to get their old passport returned which hadn't expired yet to use on a trip, but I don't think they had been charged at that point. Worth a shot?

I am pretty sure the person who got the passport returned before it was charged was able to go to the embassy and collect it. I suspect any other method of asking for it back will probably fail due to a lack of direct contact with the embassy. I think careline can only help once its been billed.

WeeOne May 17th 2011 9:19 pm

Re: Passport Delays
 

Originally Posted by Peony (Post 9369889)
HI everyone, I'm new here and I found you because I guess I'm in trouble. I sent my daughter's UK passport to Washington for renewal on 21st March (her 5 year baby passport expired), they charged my card on 18th April, called them today and the Careline said it's still a couple of weeks off. We're supposed to be traveling next Wednesday 25th. Is there anything I can do? So much for a 4 -week lead time!

Peony, it is so stressful, the whole process! I have my passport in hand today, which is bitter sweet since we had to cancel our holiday on sat and the passport arrived yesterday :( . Have careline sent an escalation email to washingto yet? I spent all of last week waiting to hear from them and heard nothing, yet my passport was picked up by UPS on wed afternoon, doesnt allow for the 3 days it takes to get to canada. If someone had contacted me when they were supposed to i would have paid for overnight shipping. These r things i wish i cd change, but you might still have an opportunity to have careline state that in the email. Good luck! I hope you get it in time for your trip.

Peony May 17th 2011 9:27 pm

Re: Passport Delays
 

Originally Posted by WeeOne (Post 9370627)
Peony, it is so stressful, the whole process! I have my passport in hand today, which is bitter sweet since we had to cancel our holiday on sat and the passport arrived yesterday :( . Have careline sent an escalation email to washingto yet? I spent all of last week waiting to hear from them and heard nothing, yet my passport was picked up by UPS on wed afternoon, doesnt allow for the 3 days it takes to get to canada. If someone had contacted me when they were supposed to i would have paid for overnight shipping. These r things i wish i cd change, but you might still have an opportunity to have careline state that in the email. Good luck! I hope you get it in time for your trip.

Thanks, I called the British Consulate in Chicago to see if I could get an emergency passport appointment and someone called me back and is going to see if they can get the full passport application sorted out first, before we go down the emergency route. I haven't heard anything back yet but I did get a contact number so I can call them if I don't hear anything in the next day or two. It was refreshing to be able to speak to someone who seemed interested in helping. Fingers crossed....

WeeOne May 18th 2011 12:17 am

Re: Passport Delays
 
US customs are Pretty tough on ppl entering the country and i couldnt take the chance of being turned away with a ETD. If i was going home to scotland it would be no problem. We were headed to Hilton Head,SC... Will Prob have to go in september now. Good luck to everyone else awaiting their passport. I will definately be lodging a complaint and will update if anything comes of it.
My timeline was:
Sent: march 24th received march 25th with proof of travel for may 14th
Credit card charged april 7th
Many follow up calls to careline
Escalated may 5th
no call or email from washington
Careline computer says "processing" may 12th
Trip cancelled may 13th
UPS delivers passport in canada may 16th ( passport was picked up at 3pm on Wed may 11th. 3 business days needed to deliver.

Bob May 18th 2011 12:58 am

Re: Passport Delays
 

Originally Posted by nsdale (Post 9370611)
I am pretty sure the person who got the passport returned before it was charged was able to go to the embassy and collect it. I suspect any other method of asking for it back will probably fail due to a lack of direct contact with the embassy. I think careline can only help once its been billed.

Possibly contacting Dean from BE via pm to see if he can help out with that?

WeeOne May 18th 2011 1:15 am

Re: Passport Delays
 
I came across a british consolate orlando psge on facebook, there is a discussion section and i posted in it and got a response within a few hours, i wonder if Dean is the one who organized the group?? Even tho i am in canada, he responded and gave me an address and other details of where to send a complaint. I will look for a link to it and post it if you like :)

Bob May 18th 2011 5:07 am

Re: Passport Delays
 

Originally Posted by WeeOne (Post 9371057)
I came across a british consolate orlando psge on facebook, there is a discussion section and i posted in it and got a response within a few hours, i wonder if Dean is the one who organized the group?? Even tho i am in canada, he responded and gave me an address and other details of where to send a complaint. I will look for a link to it and post it if you like :)

The info to file complaints, he posted that here, it's in the stickied thread up top in the USA forum.

WeeOne May 18th 2011 11:54 am

Re: Passport Delays
 
Oh, i had't realized that.... Thx Bob:)

lyonsden1193 May 19th 2011 4:08 pm

Re: Passport Delays
 
Credit card taken 05/18.... now hope for the best

magsworld May 25th 2011 3:36 pm

Re: Passport Delays
 
Tried putting a call into Careline today, actually got the same guy I spoke to last time. The usual story - passport is now processing after cc being charged on May 19th. No other information. Refused to escalate renewal for son's passport despite us having a travel date of June 12th. They suggest I call back June 6th if I have not received it as they can escalate if it is 5 days or less before travel time. Don't dare look at how much the careline call cost me as I ended up venting to the guy about how unhelpful this super-expensive call was.

akatomw May 25th 2011 5:43 pm

Re: Passport Delays
 
Hi Folks

I can see my time line is like many others here, OF course I did not think it would take this long, My application was received in Washington DC on Mar 9

Received Mar 9 2011

Money taken off Visa Card on April 6 2011

And that's all I have to report
It May 25th and I am still patiently waiting.....

What else can I do? (shrugs):huh:

It is possible to contact Dean Churm directly? (in e-mail)??

Quote:
DEAN CHURM British Consul & Regional Operations Manager, Southern USA
British Consular Services (North America & Caribbean)

thanks

tom

magsworld May 25th 2011 6:00 pm

Re: Passport Delays
 
I also sent a letter of complaint on Tuesday to the address at 19 Observatory Circle in Washington. More like a polite but firm enquiry.

magsworld May 25th 2011 7:25 pm

Re: Passport Delays
 

Originally Posted by akatomw (Post 9387584)
Hi Folks

I can see my time line is like many others here, OF course I did not think it would take this long, My application was received in Washington DC on Mar 9

Received Mar 9 2011

Money taken off Visa Card on April 6 2011

And that's all I have to report
It May 25th and I am still patiently waiting.....

What else can I do? (shrugs):huh:

It is possible to contact Dean Churm directly? (in e-mail)??

Quote:
DEAN CHURM British Consul & Regional Operations Manager, Southern USA
British Consular Services (North America & Caribbean)

thanks

tom

Is yours a first issue passport or a renewal? Just wondered as you said application. I was kind of hoping that renewals (as my son's is) would go through a little faster.

akatomw May 25th 2011 7:35 pm

Re: Passport Delays
 

Originally Posted by magsworld (Post 9387770)
Is yours a first issue passport or a renewal? Just wondered as you said application. I was kind of hoping that renewals (as my son's is) would go through a little faster.

Sorry, it is a renewal and I am not sure there is any difference?
my renewal is taking this long... I sent the old Passport in so I have nothing
but a memory and photocopy of the old one.... :(


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