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-   -   Passport Delays (https://britishexpats.com/forum/usa-57/passport-delays-607794/)

pmills Jun 26th 2009 2:19 pm

Re: Passport Delays
 
My application was received in Washington June 3rd,i'm in Canada and I paid with a US money order also. The passport just arrived so that's basically 3 weeks and two days(another exceptional case). I had a travel date for the 30th of June and so i'm guessing they are really trying their best to prioritize applications according to the date of travel. I called the careline two days ago and was told that they started processing my application on June 9th. To those of you who have urgent travel plans just complete the online form,give it sometime and then call and follow up i guess and maybe paying with a money order also helps.

Nigel84 Jun 26th 2009 4:05 pm

Re: Passport Delays
 
Thanks for the information JulesNYC and pmills. Hopefully then something comes in soon. I am trying to avoid having to call because they charge so much but if it gets too close I might have to:(

pmills, did you receive a shipping notification that your passport was shipped or going to be delivered?

pmills Jun 26th 2009 4:44 pm

Re: Passport Delays
 

Originally Posted by Nigel84 (Post 7702322)
Thanks for the information JulesNYC and pmills. Hopefully then something comes in soon. I am trying to avoid having to call because they charge so much but if it gets too close I might have to:(

pmills, did you receive a shipping notification that your passport was shipped or going to be delivered?

I got a call yesterday to confirm my address and I was told it was being shipped that same day.

Nigel84 Jun 26th 2009 6:01 pm

Re: Passport Delays
 

Originally Posted by pmills (Post 7702419)
I got a call yesterday to confirm my address and I was told it was being shipped that same day.

Ok thanks :)

You guys have put me a little more at ease. I was starting to get really worried since it won't be long now until I leave and people were talking about months before they got their passports. They already took the money from my credit card so maybe I am in the home stretch now:fingerscrossed:

ayrshirelass Jun 27th 2009 3:39 pm

Re: Help!!!
 
On the 7th May I sent my kids Canadian and my own BRITISH PASSPORT which was issued in Ottawa, off to Washington, with travel dates of 21 June, This would be my kids first British Passports, so I thought 7 weeks was good, as the web site said upto 6 weeks, well 21June has come and gone and I have spent over a $140.00 on calling Carline services, who told me on Wednesday that my passports were completed and I should receive the next day, I have yet to receive them.
Inbetween calling Carline services, I managed to speak to a very nice girl in Ottawa at the British High Commission who has inquired and there was a problem as I did not send my Birth Certificate, I misread the application, now I am not sure but no one from washington has contacted me, and why have they waited for nearly 8 weeks to have a problem with the application?
They took payment on May 26.
So right now, I am on vacation from work, waiting to go visit my aging mother in Scotland, and I have no clue where my passports are, and no one can help you, there is no point in me spending more money calling Carline Services, because as far as they were concerned my passports have been completed and I should have received them Thursday???
Does anyone out there have a number for anyone in Washington, I am desperate!!!

housemonkey Jun 27th 2009 4:28 pm

Re: Passport Delays
 

Originally Posted by dbnull (Post 7682081)
I think Washington is trying their utmost best to satisfy the intended date of travel filled on the passport form and/or based on the Passport enquiry on their website.
I did receive a call today from UPS and our package was delivered this morning, unfortunately since the application for my children is by descent, they require us to send them the hospital records for our children and also fill out a marriage declaration form. The marriage declaration form I believe is because I am British (me being the father) and their mother is not.

I did wait for a while, but based on their new IT application/integration, I can tell you how tough these things can be, being in the same Industry.

Keep hope alive, they are thinking about your plans too.

Did you get the new passports from UPS and have to forward the documents later, or did you just get your original documents back and have to go through the whole process again?

dbnull Jun 27th 2009 6:42 pm

Re: Passport Delays
 
Washington returned the earlier sent documents, application form and included a letter requesting for the children hospital records that has their D.O.B on it. They did mention in the letter that the documents needs to be returned within the next two months otherwise the case will be closed.

dbnull Jun 27th 2009 6:51 pm

Re: Help!!!
 

Originally Posted by ayrshirelass (Post 7704863)
On the 7th May I sent my kids Canadian and my own BRITISH PASSPORT which was issued in Ottawa, off to Washington, with travel dates of 21 June, This would be my kids first British Passports, so I thought 7 weeks was good, as the web site said upto 6 weeks, well 21June has come and gone and I have spent over a $140.00 on calling Carline services, who told me on Wednesday that my passports were completed and I should receive the next day, I have yet to receive them.
Inbetween calling Carline services, I managed to speak to a very nice girl in Ottawa at the British High Commission who has inquired and there was a problem as I did not send my Birth Certificate, I misread the application, now I am not sure but no one from washington has contacted me, and why have they waited for nearly 8 weeks to have a problem with the application?
They took payment on May 26.
So right now, I am on vacation from work, waiting to go visit my aging mother in Scotland, and I have no clue where my passports are, and no one can help you, there is no point in me spending more money calling Carline Services, because as far as they were concerned my passports have been completed and I should have received them Thursday???
Does anyone out there have a number for anyone in Washington, I am desperate!!!

You can use the on-line passport application status enquiry service Go to the US british embassy website and click passports.
britainusa dot com

Nigel84 Jun 27th 2009 10:58 pm

Re: Help!!!
 

Originally Posted by dbnull (Post 7705131)
You can use the on-line passport application status enquiry service Go to the US british embassy website and click passports.
britainusa dot com

I tried that and it didn't give me any information other than there's a delay processing passports and if there are any problems I will be contacted. Not sure what others experience with the inquiry has been.

When you had to send back the docs did they charge you another fee or kept it under the original passport fee you paid?

honey22 Jun 30th 2009 2:20 pm

Re: Passport Delays
 
I am in the same boat facing the same delimma ! I have already postponed my flight once, was supposed to travel out of u.s tonight. Posting here and quite desperate for help.

honey22 Jun 30th 2009 2:21 pm

Re: Passport Delays
 
I am trying to do 3 posts here so I can p.m Dean. Bear with me.

honey22 Jun 30th 2009 2:24 pm

Re: Passport Delays
 
I have till Friday to leave the country oterwise might face deportation proceedings. Please Help!! I need my passport pretty bad. It was sent for renewal on May 7th and recieved by the consulate in D.C on May 10. Payment was cleared on May20. I had applied for U.S visa extension but was refused.

ayrshirelass Jun 30th 2009 2:39 pm

Re: Help!!!
 

Originally Posted by Nigel84 (Post 7705473)
I tried that and it didn't give me any information other than there's a delay processing passports and if there are any problems I will be contacted. Not sure what others experience with the inquiry has been.

When you had to send back the docs did they charge you another fee or kept it under the original passport fee you paid?

From what I have just gone through no one contacts you, I still do not have my passports, they were shipped on UPS and the have sent them to another province!!! Just get better

ayrshirelass Jun 30th 2009 2:44 pm

Re: Passport Delays
 

Originally Posted by honey22 (Post 7712325)
I am in the same boat facing the same delimma ! I have already postponed my flight once, was supposed to travel out of u.s tonight. Posting here and quite desperate for help.

I was meant to travel 21 June and it is now the 29 June and I am still no further forward, now UPS has lost them!!! Don't bother calling careline trying to get information on your passports, $163 on my visa calling these people who never once in the eight weeks said there was a problem with my documentation, really poor service.

honey22 Jun 30th 2009 2:56 pm

Re: Passport Delays
 

Originally Posted by ayrshirelass (Post 7712381)
I was meant to travel 21 June and it is now the 29 June and I am still no further forward, now UPS has lost them!!! Don't bother calling careline trying to get information on your passports, $163 on my visa calling these people who never once in the eight weeks said there was a problem with my documentation, really poor service.

I have called them 3 times but like you said they have no information whatso ever. Said passport was processing.It is so frustrating.

honey22 Jun 30th 2009 2:58 pm

Re: Passport Delays
 
Have you contacted ups ? iam sure you must have.

ayrshirelass Jun 30th 2009 2:58 pm

Re: Passport Delays
 
Yes, they are tracking it down.
Did you hear anything yet??

honey22 Jun 30th 2009 3:17 pm

Re: Passport Delays
 

Originally Posted by ayrshirelass (Post 7712425)
Yes, they are tracking it down.
Did you hear anything yet??

No i haven't. I have send a P.M to Dean . I've heard he is very helpful. I am hoping for the best. there is little else one can do.

ayrshirelass Jun 30th 2009 3:33 pm

Re: Passport Delays
 
It is so frustrating, your at their mercy.
On reading this forum, Dean has helped a lot of people. Good luck

honey22 Jun 30th 2009 3:45 pm

Re: Passport Delays
 
Thank you , good luck to you too.

British Consul Jun 30th 2009 5:16 pm

Re: Passport Delays
 

Originally Posted by honey22 (Post 7712479)
No i haven't. I have send a P.M to Dean . I've heard he is very helpful. I am hoping for the best. there is little else one can do.

I haven't received a PM, but from what you've said, you do have the option to get an emergency one-way passport from your nearest Consulate. I'm presuming you don't need to travel back to the US, so we can cancel your passport application and then you can apply for a new passport when you get back to the UK.

For any other US residents needing to travel urgently, we can offer a Temporary Passport service which will give you a passport valid for up to one year. Our Los Angeles and Orlando offices offer this service by appointment. The Orlando office will also process an application and mail it to you in exceptional circumstances (but you will need to go to your nearest consulate to fill out the application forms and to get your identity verified first).

Dean

Nigel84 Jun 30th 2009 5:46 pm

Re: Passport Delays
 
I got a call today that I have a UPS next day item that needs signature. I am going to pick it up on the way home from work. Hopefully it's a shiny new UK passport:fingerscrossed:

honey22 Jun 30th 2009 5:53 pm

Re: Passport Delays
 

Originally Posted by British Consul (Post 7712733)
I haven't received a PM, but from what you've said, you do have the option to get an emergency one-way passport from your nearest Consulate. I'm presuming you don't need to travel back to the US, so we can cancel your passport application and then you can apply for a new passport when you get back to the UK.

For any other US residents needing to travel urgently, we can offer a Temporary Passport service which will give you a passport valid for up to one year. Our Los Angeles and Orlando offices offer this service by appointment. The Orlando office will also process an application and mail it to you in exceptional circumstances (but you will need to go to your nearest consulate to fill out the application forms and to get your identity verified first).

Dean

Hi, I sent you a P.M this morning and I am going to resend it. Our nearest passport office is in Chicago . Iam in Minneapolis,Minnesota. I tried calling the emergency # for Chicago consulate but no body picks up .

honey22 Jun 30th 2009 6:00 pm

Re: Passport Delays
 

Originally Posted by British Consul (Post 7712733)
I haven't received a PM, but from what you've said, you do have the option to get an emergency one-way passport from your nearest Consulate. I'm presuming you don't need to travel back to the US, so we can cancel your passport application and then you can apply for a new passport when you get back to the UK.

For any other US residents needing to travel urgently, we can offer a Temporary Passport service which will give you a passport valid for up to one year. Our Los Angeles and Orlando offices offer this service by appointment. The Orlando office will also process an application and mail it to you in exceptional circumstances (but you will need to go to your nearest consulate to fill out the application forms and to get your identity verified first).

Dean

I just forwarded you my P.m . I had sent it to Dean earlier ,now i have forwarded it to British Council.

meauxna Jun 30th 2009 6:29 pm

Re: Passport Delays
 

Originally Posted by honey22 (Post 7712810)
I just forwarded you my P.m . I had sent it to Dean earlier ,now i have forwarded it to British Council.

?
British Consul is Dean.

honey22 Jun 30th 2009 6:36 pm

Re: Passport Delays
 

Originally Posted by meauxna (Post 7712863)
?
British Consul is Dean.

I know. But my he didn't get my p.m . Do you have to be registered for 24 hours before you can send a P.m ? I registered this morning.

meauxna Jun 30th 2009 6:40 pm

Re: Passport Delays
 

Originally Posted by honey22 (Post 7712874)
I know. But my he didn't get my p.m . Do you have to be registered for 24 hours before you can send a P.m ? I registered this morning.

Shouldn't be.. I just sent you a PM to test. :)

honey22 Jun 30th 2009 6:50 pm

Re: Passport Delays
 

Originally Posted by meauxna (Post 7712885)
Shouldn't be.. I just sent you a PM to test. :)

Thank you dear !

British Consul Jun 30th 2009 8:01 pm

Re: Passport Delays
 

Originally Posted by meauxna (Post 7712885)
Shouldn't be.. I just sent you a PM to test. :)

Got it. Think you must have sent your PM to Dean instead of British Consul. No worries.

Dean

clothes.over.bros.xo Jul 1st 2009 2:43 pm

Re: Passport Delays
 
A bit of hope for everyone on this thread --
I applied for a renewal of my british passport June 12th. It cost me $225. I sent it certified and it arrived in Washington DC June 15th. I've been chewing my nails and hoping it didnt take six weeks -- I wanted to travel this month. Got woken up this morning by a cheerful UPS man with my brand new British Passport. Didn't recieve any warning or anything, it just came.
It took only 15 days from when my passport was recieved in Washington for it to get back to me. I think the must be sorting things out. Good luck to everyone. And also -- I noticed that Jules said she and another woman paid by money order and got theirs back quickly -- I also paid by money order. =]

honey22 Jul 1st 2009 3:25 pm

Re: Passport Delays
 

Originally Posted by clothes.over.bros.xo (Post 7715321)
A bit of hope for everyone on this thread --
I applied for a renewal of my british passport June 12th. It cost me $225. I sent it certified and it arrived in Washington DC June 15th. I've been chewing my nails and hoping it didnt take six weeks -- I wanted to travel this month. Got woken up this morning by a cheerful UPS man with my brand new British Passport. Didn't recieve any warning or anything, it just came.
It took only 15 days from when my passport was recieved in Washington for it to get back to me. I think the must be sorting things out. Good luck to everyone. And also -- I noticed that Jules said she and another woman paid by money order and got theirs back quickly -- I also paid by money order. =]

Lucky you. I sent mine on May 7th and it arrived in D.C May 10th and I am still waiting. I was supposed to take the flight out yesterday but postponed it to Friday , July 3. I hope I the passport arrives by then. Dean was kind enough and is trying to help me out. I am so fed up , don't know what else to do.
P.S i also paid by money order which was cased by the consulate on the 20th
of May.

RaceFan001 Jul 1st 2009 9:17 pm

Re: Passport Delays
 
Like most others on this forum I have experienced huge delays and difficulties getting my passport renewed in the US. My application was received in Washington May 3rd. Six weeks later I hadn't heard anything so I did an online status enquiry and got the dreaded generic response which included a part that they would only contact me again if there was a problem with the application.
Well, this morning the phone rang with UPS saying I needed to be home to sign for a package. Three hours later they show up. I excitedly ripped into the envelope expecting my new passport. Huge disappointment, instead was my old expired passport, my application and a letter requesting more documentation.
What happened to contacting me if there was a problem, and why did it take eight weeks to discover it? Don't these people know how to pick up the phone or send an e-mail? Now I have to pretty much start all over again although if it can be done in less than another eight weeks I will only have to pay $12 postage. Not sure if there is much chance of that happening given what I have seen on this forum.
I probably should have tried instead to take my family on holiday to some third world country.....like Washington....Just kidding. Still, very frustrating.

Jdatlas Jul 2nd 2009 1:06 am

Re: Passport Delays
 

Originally Posted by RaceFan001 (Post 7716151)
Like most others on this forum I have experienced huge delays and difficulties getting my passport renewed in the US. My application was received in Washington May 3rd. Six weeks later I hadn't heard anything so I did an online status enquiry and got the dreaded generic response which included a part that they would only contact me again if there was a problem with the application.
Well, this morning the phone rang with UPS saying I needed to be home to sign for a package. Three hours later they show up. I excitedly ripped into the envelope expecting my new passport. Huge disappointment, instead was my old expired passport, my application and a letter requesting more documentation.
What happened to contacting me if there was a problem, and why did it take eight weeks to discover it? Don't these people know how to pick up the phone or send an e-mail? Now I have to pretty much start all over again although if it can be done in less than another eight weeks I will only have to pay $12 postage. Not sure if there is much chance of that happening given what I have seen on this forum.
I probably should have tried instead to take my family on holiday to some third world country.....like Washington....Just kidding. Still, very frustrating.

Oh no. You poor thing. I can't even imagine how disappointed you must have been. Let's hope they send your passport out quickly now that they have all the documentation they need.

JAJ Jul 2nd 2009 3:10 am

Re: Passport Delays
 

Originally Posted by RaceFan001 (Post 7716151)
Like most others on this forum I have experienced huge delays and difficulties getting my passport renewed in the US. My application was received in Washington May 3rd. Six weeks later I hadn't heard anything so I did an online status enquiry and got the dreaded generic response which included a part that they would only contact me again if there was a problem with the application.
Well, this morning the phone rang with UPS saying I needed to be home to sign for a package. Three hours later they show up. I excitedly ripped into the envelope expecting my new passport. Huge disappointment, instead was my old expired passport, my application and a letter requesting more documentation.

It is incredibly discourteous just to send an application back. If more information is needed, the right way to do it is create a case file and simply write/phone and ask for whatever is missing.

kel.n.issy Jul 2nd 2009 4:42 pm

Re: Passport Delays
 
So I sent 3 of ours back for renewal 3 weeks ago - payed by CC and amount has been taken 2 days ago. Whats the consenus of how long it could take from now. We are going away (not needing PP just in US) for three weeks next week, what happens if your not there to sign - we need them for trip 1st Sept.

Issy

Jdatlas Jul 2nd 2009 6:09 pm

Re: Passport Delays
 

Originally Posted by kel.n.issy (Post 7717602)
So I sent 3 of ours back for renewal 3 weeks ago - payed by CC and amount has been taken 2 days ago. Whats the consenus of how long it could take from now. We are going away (not needing PP just in US) for three weeks next week, what happens if your not there to sign - we need them for trip 1st Sept.

Issy

I sent my application in on June 8 and the money was taken from my credit card on June 24. I am hoping that means my passport should be here very soon.

Nigel84 Jul 2nd 2009 9:37 pm

Re: Passport Delays
 
Took two weeks to receive stuff once the charge was taken for me. Although in my case I didn't get a passport, instead they didn't seem to like my birth certificate. 5 weeks altogether of waiting before I got the paperwork back with the issue. Sent the stuff back and now back to the waiting game:thumbdown:

CB82 Jul 2nd 2009 11:00 pm

Re: Passport Delays
 
I mailed my passport renewal off on June 16th and it was received by the Embassy on the 17th. Today I checked my credit card statement online and I see two pending transactions for the British Embassy in Washington for the same amount when there should only be one. I'm only applying for me. Does anyone know how to go about getting a refund if you're billed twice? Hopefully I'll get the passport soon.

Any advice would be appreciated
Thanks

kel.n.issy Jul 3rd 2009 1:05 am

Re: Passport Delays
 
you can first call the bank but from experience of this happening from an online purchase they wont do anything till payments have cleared so check tomorrow if they are no longer pending then try the bank, good luck..

honey22 Jul 3rd 2009 5:59 pm

Re: Passport Delays
 
I found out yesterday that since my current passport is not machine readable,
it is going to take D.C longer to issue me a new machine readable one. They need the original application form ( which was submitted almost 10 years ago @ the british Embassy in Islamabad)
Atleast now I know where I stand. I am very thankful to Dean for all his help,
if not for him I would still be waiting for the UPS delivery guy to show up every day.
Good luck to every one else.


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