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Re: Passport Delays
The website now says there is "high seasonal demand" for passports. Well, perhaps now, but not in late October when I mailed the damn thing!!
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Re: Passport Delays
I got a reply back from Washington. Careline is wrong. The consular staff told me that it is not stuck and can't understand why they would give me such information. And I PAID for this wonderful Careline service! :blink:
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Re: Passport Delays
i have been waiting 6 weeks for my kids passports, called careline last week got a phone call from washington they said there was a problem with my payment so i sent a money order off they got it on monday phoned careline again today and they said that they haven't even been proccessed yet we are due to fly to the uk on the 21st dec now i don't know what to do, it's just one big joke.
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Re: Passport Delays
Originally Posted by welshwer
(Post 8165720)
i have been waiting 6 weeks for my kids passports, called careline last week got a phone call from washington they said there was a problem with my payment so i sent a money order off they got it on monday phoned careline again today and they said that they haven't even been proccessed yet we are due to fly to the uk on the 21st dec now i don't know what to do, it's just one big joke.
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Re: Passport Delays
I'm sorry to hear so many of you are experiencing what seems to be appalling service from the Embassy.
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Re: Passport Delays
Originally Posted by Jerseygirl
(Post 8167115)
I'm sorry to hear so many of you are experiencing what seems to be appalling service from the Embassy.
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Re: Passport Delays
Originally Posted by lansbury
(Post 8167229)
I don't think it is the Embassy but the private company the work has been contracted out to.
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Re: Passport Delays
Originally Posted by lansbury
(Post 8167229)
I don't think it is the Embassy but the private company the work has been contracted out to.
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Re: Passport Delays
Originally Posted by JAJ
(Post 8167262)
And who "contracted out" the work?
As they are part of the Home Office and Embassies are F&CO I wonder just how much the Embassy in Washington has to do with it. |
Re: Passport Delays
Originally Posted by lansbury
(Post 8167413)
As they are part of the Home Office and Embassies are F&CO I wonder just how much the Embassy in Washington has to do with it.
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Re: Passport Delays
I believe that it is still the Consular staff who accept the applications and handle the processing. Careline just provides the information regarding the application process and the status of current applications.
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Re: Passport Delays
I actually dialed this number and yes I got to speak with her, she said that the USA system is different than the Canadian one but my passport is well over due and she will look into it and get some one to call me back. I sent in my passport in October, I am dead concerned since I bought my air ticket for leaving on the 23 of this month.
Thanks for the number!
Originally Posted by 1234qwer
(Post 7555987)
Claire is who l spoke to, she is very understanding and her number is
(613)364-6201 her message says she cant help with passport issues but just stay on the line and leave a message anyway, she got mine moving:fingerscrossed: |
Re: Passport Delays
Clare is the best! A asset to the British High Commission for sure. She assisted me with all the steps of my British citizenship, and she was simply amazing.
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Re: Passport Delays
I agree.
Originally Posted by Wooglin
(Post 8171292)
Clare is the best! A asset to the British High Commission for sure. She assisted me with all the steps of my British citizenship, and she was simply amazing.
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Re: Passport Delays
Originally Posted by jamestravis
(Post 8165731)
Same thing happened to me though they sent back my application after 3 weeks. Sorry to hear about your situation :(
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