Passport Delays
#1951
Just Joined
Joined: Jul 2011
Posts: 7
Re: Passport Delays
Thanks! I'll call Careline tomorrow and see what they can tell me about correcting it. The "My new passport has arrived and there is a problem" link on ukinusa.fco.gov.uk is dead - of course! I'll let you guys know what they tell me, in case they can't spell your names either.
#1952
Just Joined
Joined: Jul 2011
Location: NC USA
Posts: 7
Re: Passport Delays
Looks like I may be getting my passport tomorrow, was sent a UPS tracking number today by the embassy. Was supposed to be delivered today but the address was wrong so they're sending it Wed. So excited!, last Thurs night when I called they hadn't even started processing. was apprently printed and ready to go Friday!
Saro, sorry to hear they spelled your name wrong, hopefullly they'll fix it quick for you. They can move quickly if they have too
Saro, sorry to hear they spelled your name wrong, hopefullly they'll fix it quick for you. They can move quickly if they have too
#1953
Just Joined
Joined: Jul 2011
Location: NC USA
Posts: 7
Re: Passport Delays
I wonder about that R. I was given a number with an R without giving a travel date - all I asked Careline for was a status. On the other hand, mine should have arrived my now, even by their current, completely ridiculous, estimates. Does it just depend on who you get on the phone? Does it even mean anything?
#1954
Just Joined
Joined: Jul 2011
Posts: 7
Re: Passport Delays
Thanks! I'll call Careline tomorrow and see what they can tell me about correcting it. The "My new passport has arrived and there is a problem" link on ukinusa.fco.gov.uk is dead - of course! I'll let you guys know what they tell me, in case they can't spell your names either.
#1955
Just Joined
Joined: Jun 2011
Posts: 20
Re: Passport Delays
I'm pretty sure that my passport was escalated through Careline. It really depends on who you talk to. It took 5 phone calls till I got Becky who helped (passport was printed and processed 1 day later so it must have been). My only advice to those still waiting is to keep on calling Careline,
#1956
Just Joined
Joined: Jul 2011
Posts: 2
Re: Passport Delays
Anybody successfully get a hold of the Washington Consulate to get an appointment for Emergency Travel Documents? I left a message Monday and have not heard back. Left another message today.
Any help would be appreciated.
Any help would be appreciated.
#1957
Forum Regular
Joined: Jun 2011
Posts: 86
Re: Passport Delays
Just popping in to see how things were working out for folks. Glad to see you got your passports, Shazban! Did yours arrive yet, aml?
Good luck to everyone else waiting!
Good luck to everyone else waiting!
#1958
Just Joined
Joined: Jun 2009
Posts: 5
Re: Passport Delays
Wouldn't you go to your local Embassy for that? For example, here in the Dallas area, I'd have to go to the UK Embassy in Houston for Emergency Travel documents (and we'd all have to apply in person).
#1959
Just Joined
Joined: Jul 2011
Posts: 2
Re: Passport Delays
The Washington Consulate is my local Embassy. I live in Maryland.
#1961
Just Joined
Joined: Jul 2011
Location: St catharines Ontario
Posts: 17
Re: Passport Delays
After calling careline yesterday and having being told it was ready, my passport arrived this afternoon. Time for some bubbly. It "only" took 31 days after my payment was cashed. That shows hope for those still waiting. Good luck to all.
Alan
Alan
#1962
Just Joined
Joined: Jun 2009
Posts: 5
Re: Passport Delays
Like the many people here who've had problems, we've run into some unique issues.
We're moving over to the UK in August, and I finally got my Settlement Visa for going over there (I'm a US citizen). My husband needed his UK passport renewed and our son needed a new UK passport.
Timeline:
Both times we called Careline, we got through to someone who just didn't seem to care, and was unconcerned that we were running up against immigration deadlines, etc... However she DID promise to put in an email for us, expressing our delay issues.
She also asked if we'd booked tickets. We had, but had made sure they were WELL beyond what we'd need for a timing cushion, WE THOUGHT (back in early May, who knew late August would be an issue!). She issued us a case # followed by an 'R'.
However, yesterday we got a phone call from Iain, a Careline Team Lead. He said my husband's passport had been processed and they just had a question about our son's documentation.
A HEADS UP for anyone who might run into the same problem. Iain said that because I'd been overly helpful and included a photocopy of our marriage certificate (it didn't actually ASK for one, I was trying to cover everything), we NOW had to prove that we were married when our son was born.
I expressed incredulity at that, because if I was a single parent applying for my son's UK passport (he's a dual citizen), they wouldn't have needed to see anything. Iain shrugged and said that was the procedure.
So we had to overnight Iain 1) our original marriage license, 2) my original divorce paperwork from my first marriage, plus we had to fill out and sign two forms (which are nowhere on the website, as far as I can tell): 3) a Marriage Declaration Form (where we both had to swear that we were married when our son was born), and 4) a separate Mother's Declaration Form (where I had to swear that I was either married or not married, as appropriate).
The (hopefully) good news is that Iain promised us it would take no longer than 2 days to process once he got the documents, and that we'd have everything back in a week. So YAY!
I'll let you know whether it does or does not happen.
We're moving over to the UK in August, and I finally got my Settlement Visa for going over there (I'm a US citizen). My husband needed his UK passport renewed and our son needed a new UK passport.
Timeline:
- passports and applications mailed 6th May (back when the website claimed 4-6 weeks processing time)
- Received by Washington 9th May
- credit card charged June 20th
- Careline called July 11th and 18th
Both times we called Careline, we got through to someone who just didn't seem to care, and was unconcerned that we were running up against immigration deadlines, etc... However she DID promise to put in an email for us, expressing our delay issues.
She also asked if we'd booked tickets. We had, but had made sure they were WELL beyond what we'd need for a timing cushion, WE THOUGHT (back in early May, who knew late August would be an issue!). She issued us a case # followed by an 'R'.
However, yesterday we got a phone call from Iain, a Careline Team Lead. He said my husband's passport had been processed and they just had a question about our son's documentation.
A HEADS UP for anyone who might run into the same problem. Iain said that because I'd been overly helpful and included a photocopy of our marriage certificate (it didn't actually ASK for one, I was trying to cover everything), we NOW had to prove that we were married when our son was born.
I expressed incredulity at that, because if I was a single parent applying for my son's UK passport (he's a dual citizen), they wouldn't have needed to see anything. Iain shrugged and said that was the procedure.
So we had to overnight Iain 1) our original marriage license, 2) my original divorce paperwork from my first marriage, plus we had to fill out and sign two forms (which are nowhere on the website, as far as I can tell): 3) a Marriage Declaration Form (where we both had to swear that we were married when our son was born), and 4) a separate Mother's Declaration Form (where I had to swear that I was either married or not married, as appropriate).
The (hopefully) good news is that Iain promised us it would take no longer than 2 days to process once he got the documents, and that we'd have everything back in a week. So YAY!
I'll let you know whether it does or does not happen.
#1963
Forum Regular
Joined: Jun 2011
Location: Toronto
Posts: 135
Re: Passport Delays
Not yet - I only got my little one's escalation done on July 8th (and given that it was Friday afternoon, it may has well have been July 11th), and the payment only cleared last Thursday, 14th, so I wasn't really expecting anything just yet. I'm going to give them until next Wednesday, which will be four weeks before our moving date and almost three weeks since I got my "R" case number, before I call them and give them a nudge.
#1964
Forum Regular
Joined: Jun 2011
Location: Toronto
Posts: 135
Re: Passport Delays
However, yesterday we got a phone call from Iain, a Careline Team Lead. He said my husband's passport had been processed and they just had a question about our son's documentation.
A HEADS UP for anyone who might run into the same problem. Iain said that because I'd been overly helpful and included a photocopy of our marriage certificate (it didn't actually ASK for one, I was trying to cover everything), we NOW had to prove that we were married when our son was born.
I expressed incredulity at that, because if I was a single parent applying for my son's UK passport (he's a dual citizen), they wouldn't have needed to see anything. Iain shrugged and said that was the procedure.
So we had to overnight Iain 1) our original marriage license, 2) my original divorce paperwork from my first marriage, plus we had to fill out and sign two forms (which are nowhere on the website, as far as I can tell): 3) a Marriage Declaration Form (where we both had to swear that we were married when our son was born), and 4) a separate Mother's Declaration Form (where I had to swear that I was either married or not married, as appropriate).
The (hopefully) good news is that Iain promised us it would take no longer than 2 days to process once he got the documents, and that we'd have everything back in a week. So YAY!
I'll let you know whether it does or does not happen.