HarryTheSpider

Hi All - it's been a while since I was last here - I hope you're all basically OK...!

I'm travelling back to PHX tomorrow (Mon 10th April) after a 2 week business trip. LHR -> PHX direct with BA on BA0289 out of T3.

I'm bringing my elderly and somewhat infirm Outlaws with me - this will be their first and probably only trip out to see us since we moved here 7 years ago.

Does anybody have any advice or tips on how best to shepherd them through checkin, security and eventually to the gate and on to the aircraft?

I know that the LHR folks can move us about by buggy or wheelchair from checkin/bag drop onwards.

How do we access this (it's requested on their flight bookings...), get through security, go and have something to eat before heading to the gate?

Should/can we have some kind of concierge service? Would they stay with us even whilst we dined?

My mother-in-law gets quite anxious at the drop of a hat, so I'm looking ahead for answers for when she asks about arrangements, so I can assuage her angst and ease their journey.

Thanks again in advance!

Cheers

Harry

Twinkle0927

If the assistance remark has been added to their PNR then you just need to present yourselves to the first visible agent who will call up the PNR and see which type of assistance remark it is (there are different types - WCHR for people who need help to get around the airport but can climb stairs, WCHS for people who cannot climb stairs and would need the hydraulic lift if the aircraft does not have a gate with bridge access, WCHC for people who are completely immobile and need to be lifted into their seat ... and others) and said agent will then page the relevant person to bring a buggy.

Takes me back to my days on Heathrow check-in....

Pollyana

I've had wheelchair assistance there (and other major airports) and it was excellent, turn up and check in and its all handled from there. In my case it included offers to visit shops, airline Lounges whatever I wanted. As long as the airline know in advance you'll be fine

HarryTheSpider

Thanks folks - their BA profiles (Exec Club) carry mobility details, and it's requested on both of their reservations, so it sounds like we're all sorted!!

Cheers

Harry

tom169

I remember my grandma (80 ish at the time) getting mobility assistance through some of the monster US airports.

We must have saved an hour in total skipping the lines with her.