Re: Maintaining a UK mobile number while in the US long term
 

They may have changed their policy, but a few years ago Andrews & Arnold refused to accept me as a non-UK customer - they told me it was against their Terms & Conditions and cancelled my service.

Re: Maintaining a UK mobile number while in the US long term
 

If you use your phone in the US to send a text while international roaming that doesn't reset the timer (for a fee obvs)?

Re: Maintaining a UK mobile number while in the US long term
 

I lost my phone number about a year ago and caused me some issues. I was here for 11 years and then suddenly I went to use my phone and the contract had been cancelled, so I never had the option of porting. I have a bit of a dance to get HSBC to reset my mobile app , it was a manual process without a UK number. Nationwide, just plainly refuses any non UK number. This make 2FA very difficult. I wish there was a voip service I could sign up for or banks would use landlines to verify transactions.

Re: Maintaining a UK mobile number while in the US long term
 

Unfortunately using the phone in any way in the US (text, voice, data) does not reset anything. Their contract states after two months they will cut off service, and I must use the phone in the UK for longer than I used it abroad before ANY roaming services will become available again.

Thanks for the porting info - I am still legally a UK resident and maintain bank accounts etc. so I will investigate the Andrews and Arnold service, as well as other providers like O2. Thanks everyone.

Re: Maintaining a UK mobile number while in the US long term
 

Maybe give someone you trust in the UK a burner phone?

Re: Maintaining a UK mobile number while in the US long term
 

A trusted UK person with a burner phone is definitely a backup option (thanks for the suggestion) but I was really enjoying the fact I didn't need to pay for a US phone (which are extortionate in comparison) and contract etc.

Re: Maintaining a UK mobile number while in the US long term
 

I mainly deal with texts on my computer rather than my phone, much easier.

Re: Maintaining a UK mobile number while in the US long term
 

I use a US sim here, so I'm not costing them all the US based data that you maybe are. That could factor into it.

Re: Maintaining a UK mobile number while in the US long term
 

I pay $15 a month for unlimited everything (Mint mobile). If you use ultra mobile , similar price, they provide a local UK number for people to call you with. Also they include 150 minutes or so each month of UK calls.

Re: Maintaining a UK mobile number while in the US long term
 

I'm assuming you still have a physical UK mobile or is there another option. I used to get free online texts on my plan which didn't count against my usage, hence why my service was cancelled. I have been without my UK cell phone for about a year now and the sky has not fallen down, but it has issues.

Re: Maintaining a UK mobile number while in the US long term
 

Is the physical phone you are using locked? O2 unlocked mine for me (despite being under contract in the UK); my husband had a family plan network in the US that he added me to so I used a US sim in it but put my UK sim back in when I went back to the UK. Same phone. It was a pain keeping sims safe and swapping over repeatedly but it worked, when I upgraded my US phone, I kept the old one so I could permanently have my UK sim in it. Then it was a matter of taking both phones with me and chargers etc.

Re: Maintaining a UK mobile number while in the US long term
 

My wife and I are on Three pay-monthly, we lived in the US since January (no travel back to the UK ever since due to Covid) and it works great. We have have two SIMs in the iPhone (physical Three and virtual AT&T post-paid).

Re: Maintaining a UK mobile number while in the US long term
 

Thanks kindly all - having contacted them, they're giving me two months grace period which alleviates the urgency. They will be contacting me to ask me for proof that I am resident in the UK though, which I must provide, though they don't specify what kind of proof.

I will definitely look into Mint Mobile, thanks.

Re: Maintaining a UK mobile number while in the US long term
 

Inspired by this post, I just fired up my little-used spare iPhone, which has an O2 UK SIM in it. It's a cheapo Pay As You Go SIM. I last put 10 GBP on it back in Jan, but it's still alive (I think technically they want payment every 3 months, and I forgot to do anything with it till now ... will add another 10 GBP tomorrow). I use it when I travel to UK, which hasn't happened in a while (~1yr). I use it also to access my HSBC UK account (which only needs a wifi connection). I kept it on for several hours today but no text from O2 telling me the number is going away. I got the standard 'welcome to the USA' text from O2, explaining their rates. So it would seem that an O2 Pay-as-you-go SIM should do the job.

Not sure how A&A works, but just a word of caution. I tried to use a 'google voice' number to receive secure text messages from US government (for the Social Security website 2FA) and it failed. I don't know why but I read that some of these services that 'simulate' SMS services don't quite implement it right.

Re: Maintaining a UK mobile number while in the US long term
 

I can confirm that you can use the HSBC app without a UK number. It does require a phone call to customer service, but it works. Barclaycard and nationwide only support UK numbers as far as I know