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How could this happen?

How could this happen?

Old Jun 17th 2003, 3:42 pm
  #1  
Springc
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Default How could this happen?

I cancelled my MCI long distance service several months ago and has been
using 10-10-345 to make international calls. Then I received a bill
from MCI indicating that I was making one call to China using
their service and because I did not sing up for their program, the
rate was very high. I was very sure that I dialed 10-10-345 correctly to make
that call and it went through as usual, how could this happen? I
called MCI that I have cancelled their long distance service, why they
took over the long distance call I made if it failed to go through
10-10-345. The MCI asked me to call my local phone company. I called
my local phone company Verison and they did not know that MCI was no
longer my long distance carrier. The Verison could not do anything to
help me solve this problem. They said when I cancelled MCI long
distance service, I also should have notified them too. They said
the MCI should have contacted them about the removal of long distance
service but they did not do so. My question is that I did not request
or authorize MCI as my long distance carrier, can they bill me? What
should I do to protect my right? Is this my responsibility?
None of the MCI, 10-10-345, or my local phone company Verison wants to
take the responsibility.
 
Old Jun 17th 2003, 4:43 pm
  #2  
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Default Re: How could this happen?

Originally posted by Springc
I cancelled my MCI long distance service several months ago and has been
using 10-10-345 to make international calls. Then I received a bill
from MCI indicating that I was making one call to China using
their service and because I did not sing up for their program, the
rate was very high. I was very sure that I dialed 10-10-345 correctly to make
that call and it went through as usual, how could this happen? I
called MCI that I have cancelled their long distance service, why they
took over the long distance call I made if it failed to go through
10-10-345. The MCI asked me to call my local phone company. I called
my local phone company Verison and they did not know that MCI was no
longer my long distance carrier. The Verison could not do anything to
help me solve this problem. They said when I cancelled MCI long
distance service, I also should have notified them too. They said
the MCI should have contacted them about the removal of long distance
service but they did not do so. My question is that I did not request
or authorize MCI as my long distance carrier, can they bill me? What
should I do to protect my right? Is this my responsibility?
None of the MCI, 10-10-345, or my local phone company Verison wants to
take the responsibility.
Was there just the one call billed via MCI even though you had cancelled several months ago?
I was going to switch my long distance service from MCI to another company and they (MCI) asked me if I had contacted my local company yet. I said no and they told me I had to do that first and then call them back to cancel.
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Old Jun 17th 2003, 5:35 pm
  #3  
Neal D. Jarrett
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Default Re: How could this happen?

You may have cancelled with MCI...but that does not mean good old Verizon
had you cancelled. You should ALWAYS notify your phone company of any
changes. It is your responsibility to make sure your phone has the
appropriate options. Normally your change is initiated by switching a
company...in which case the new LD carrier makes very sure it gets "picked".
But, there is no incentive for the cancelled carrier to send the phone
company an "outpick".

Also, remember, cancelling MCI for your interstate (and by default
international) LD does not take them from your intrastate LD (although I
assume you do not know you can "pick" a different intrstate carrier too and
are probably paying Verizon some high rates to carry that traffic as well).

Unless you have Verizon suspend your 1+ (intrastate/interstate) calling
priveledges, you must have an LD carrier "picked" in their system. If you
wish to only use a 10+10 option and never use a "picked" carrier, then have
Verizon disable 1+ calling (they may try to tell you this is not possible
but it is). You should also be able to disable 011+ (international) calling
in the same manner.

As far as the existing bill goes...unfortunately you are stuck with it.

NDJ

"springc" wrote in message
news:[email protected]...
    > I cancelled my MCI long distance service several months ago and has been
    > using 10-10-345 to make international calls. Then I received a bill
    > from MCI indicating that I was making one call to China using
    > their service and because I did not sing up for their program, the
    > rate was very high. I was very sure that I dialed 10-10-345 correctly to
make
    > that call and it went through as usual, how could this happen? I
    > called MCI that I have cancelled their long distance service, why they
    > took over the long distance call I made if it failed to go through
    > 10-10-345. The MCI asked me to call my local phone company. I called
    > my local phone company Verison and they did not know that MCI was no
    > longer my long distance carrier. The Verison could not do anything to
    > help me solve this problem. They said when I cancelled MCI long
    > distance service, I also should have notified them too. They said
    > the MCI should have contacted them about the removal of long distance
    > service but they did not do so. My question is that I did not request
    > or authorize MCI as my long distance carrier, can they bill me? What
    > should I do to protect my right? Is this my responsibility?
    > None of the MCI, 10-10-345, or my local phone company Verison wants to
    > take the responsibility.
 
Old Jun 18th 2003, 12:41 am
  #4  
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Default Re: How could this happen?

i had MCI and switched to AT&T. a year later i again switched back to MCI.
2 months later i'm looking at my credit report and apparently MCI had put a delinquency report on my account from a year ago. they charged me for calls during the first month when AT&T was my provider. i have a bill from At&T during this period but no bill from MCI.
i spent 2 months calling local carrier PacBell (totally useless bunch of money sucking loafs) and MCI, but i couldn't get it off my credit.
MCI sucks. stay away from them.
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Old Jun 18th 2003, 12:58 am
  #5  
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Default Re: How could this happen?

Originally posted by reallykool
i had MCI and switched to AT&T. a year later i again switched back to MCI.
2 months later i'm looking at my credit report and apparently MCI had put a delinquency report on my account from a year ago. they charged me for calls during the first month when AT&T was my provider. i have a bill from At&T during this period but no bill from MCI.
i spent 2 months calling local carrier PacBell (totally useless bunch of money sucking loafs) and MCI, but i couldn't get it off my credit.
MCI sucks. stay away from them.
reallykool

Get one of those free Credit Reports then put a circle around the disputed line on the report. Next to it explain why. Send it to the Credit Report Company with the proof that you were being billed by AT&T for that period.
The CC Co, will contact MCI & give them 30 days to prove the debt. If they can't or don't respond it will be removed. Even if MCI insists they are right, ask to have your explanation added to the credit report. They will do that. One or 2 lines only.
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Old Jun 18th 2003, 5:36 am
  #6  
Jewels
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Default Re: How could this happen?

Something similar happened with me.
I flat out told MCI that either they pro rate to the discount or they
absolutely would not get my money. These companies have no reason to
charge full rate because the phone business is what they do. They
obviously are trying to scam you and don't let them do that.
There are many carriers out there that want your money so give them
the option to take your business or loose another customer.
 
Old Jun 18th 2003, 12:28 pm
  #7  
Ben
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Default

We had the same thing happen to us with MCI too. I would never use them again.

Don't they record their conversations when you call them? If you called MCI to cancel your contract with them, they should have a recording of the conversation and/or the date which you called. I would insist on talking to a supervisor and then someone higher up in management. If you get nowhere with this then get in touch with consumer affairs and tell them what has happened, but make sure MCI do have record on their details that you called on the date you said you call (whether the conversation was taped or not).
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Old Jun 18th 2003, 9:33 pm
  #8  
Debidoll
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Default Beware MCI

[email protected] (Jewels) wrote in message news:...
    > Something similar happened with me.
    > I flat out told MCI that either they pro rate to the discount or they
    > absolutely would not get my money. These companies have no reason to
    > charge full rate because the phone business is what they do. They
    > obviously are trying to scam you and don't let them do that.
    > There are many carriers out there that want your money so give them
    > the option to take your business or loose another customer.

My k-1 husband and I just had a situation with MCI also.....we
subscribe to their international savings plan....but a couple of
times, a month or so ago, while he was dialing, an operator cut in and
asked what number he was calling, so he told her and was
connected....a couple of weeks later, he tried calling again, and was
told to call their MCI office asap.....seems we had an outstandig bill
for $398!! It seems that when you have an "operator assisted" call,
you are out of the savings plan and are charged MEGA bucks! Not only
did we not ask for any assistance, but we were not told we were
entering outside the savings plan...AND because our bill was so high,
they disconnected our long distance service (they assumed we didn't
have $398 to pay it...lol). 2 weeks later (WITHOUT any long distance
service!), we FINALLY got it resolved(they had to wait for the actual
bill to be generated). We told them either they recalculate under the
savings plan and we pay THAT bill, or they get nothing. They took the
first option. So BEWARE of MCI!!!

Debbie
 
Old Jun 18th 2003, 10:32 pm
  #9  
Patrick
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Default Re: Beware MCI

I never use long distance carriers. Firstly there is a $10 federal tax and
secondly the bills adds up real quick if you are spending a lot fo time on
the phone. Presently I use Iconnect, they are a pay as you go 1800 number,
you just call their 1800 number and you can set it to recognise your home
phone line, the rates are far better than any major carrier, their lines are
good (only a couple of times have I had a bad connection) and you pay in
advance for all your calls and so never have a bill arrive. I used long
distance in the past and all it ever worked out as was a large bill every
month.
You can also use Iconnect online for web chat at a VERY low rate.
They have my vote.
Patrick
"debidoll" wrote in message
news:[email protected]...
    > [email protected] (Jewels) wrote in message
news:...
    > > Something similar happened with me.
    > > I flat out told MCI that either they pro rate to the discount or they
    > > absolutely would not get my money. These companies have no reason to
    > > charge full rate because the phone business is what they do. They
    > > obviously are trying to scam you and don't let them do that.
    > > There are many carriers out there that want your money so give them
    > > the option to take your business or loose another customer.
    > My k-1 husband and I just had a situation with MCI also.....we
    > subscribe to their international savings plan....but a couple of
    > times, a month or so ago, while he was dialing, an operator cut in and
    > asked what number he was calling, so he told her and was
    > connected....a couple of weeks later, he tried calling again, and was
    > told to call their MCI office asap.....seems we had an outstandig bill
    > for $398!! It seems that when you have an "operator assisted" call,
    > you are out of the savings plan and are charged MEGA bucks! Not only
    > did we not ask for any assistance, but we were not told we were
    > entering outside the savings plan...AND because our bill was so high,
    > they disconnected our long distance service (they assumed we didn't
    > have $398 to pay it...lol). 2 weeks later (WITHOUT any long distance
    > service!), we FINALLY got it resolved(they had to wait for the actual
    > bill to be generated). We told them either they recalculate under the
    > savings plan and we pay THAT bill, or they get nothing. They took the
    > first option. So BEWARE of MCI!!!
    > Debbie
 
Old Jun 19th 2003, 12:11 am
  #10  
Christa
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Default Re: Beware MCI

I've cancelled my long distance carrier a long time ago, it is so stated on
the SBC bill. Currently I am using acculinq for all US and international
calls at 4.9c per minute. They only charge a $1.00 per month fee, and only
during those months where you use their service.

"debidoll" wrote in message
news:[email protected]...
    > [email protected] (Jewels) wrote in message
news:...
    > > Something similar happened with me.
    > > I flat out told MCI that either they pro rate to the discount or they
    > > absolutely would not get my money. These companies have no reason to
    > > charge full rate because the phone business is what they do. They
    > > obviously are trying to scam you and don't let them do that.
    > > There are many carriers out there that want your money so give them
    > > the option to take your business or loose another customer.
    > My k-1 husband and I just had a situation with MCI also.....we
    > subscribe to their international savings plan....but a couple of
    > times, a month or so ago, while he was dialing, an operator cut in and
    > asked what number he was calling, so he told her and was
    > connected....a couple of weeks later, he tried calling again, and was
    > told to call their MCI office asap.....seems we had an outstandig bill
    > for $398!! It seems that when you have an "operator assisted" call,
    > you are out of the savings plan and are charged MEGA bucks! Not only
    > did we not ask for any assistance, but we were not told we were
    > entering outside the savings plan...AND because our bill was so high,
    > they disconnected our long distance service (they assumed we didn't
    > have $398 to pay it...lol). 2 weeks later (WITHOUT any long distance
    > service!), we FINALLY got it resolved(they had to wait for the actual
    > bill to be generated). We told them either they recalculate under the
    > savings plan and we pay THAT bill, or they get nothing. They took the
    > first option. So BEWARE of MCI!!!
    > Debbie
 
Old Jun 19th 2003, 12:32 am
  #11  
Mrtravel
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Default Re: Beware MCI

Christa wrote:
    > I've cancelled my long distance carrier a long time ago, it is so stated on
    > the SBC bill. Currently I am using acculinq for all US and international
    > calls at 4.9c per minute. They only charge a $1.00 per month fee, and only
    > during those months where you use their service.

Where can you make any international call for 4.9 cents?
Or is this just to a specific country that you call?
 
Old Jun 19th 2003, 1:57 am
  #12  
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MCI have been introuble in trouble many many times, for sneaky, underhanded behaviour. For slamming. Over charging etc.
Reg, Frank R.

Personally I stick with AT&T. 9c to UK (Not the cheapest, but never have any problems). For me having been here since the mid 80's & paying 89c per minute, 9c is a bargain.

Reg. Frank R.
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Old Jun 19th 2003, 3:32 am
  #13  
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Default

I live in Florida and my long distance carrier is Sprint. I wouldn't call the U.K using them as I dread to think of the cost! I had previously been using an AT &T 1 800 prepaid phone card to call the UK and my various family's mobile phones. However AT &T have just increased the cost of calling a UK cell phone to 1 UK minute=9 US domestic mins, needless to say your card runs out in no time.

I recently saw the ads for 10 10 987 on the T.V and checked with them about calling a u.K cell phone. You can call any U.K mobile or landline for 39c a connect and then 3c a min after that. This rate also applies to most European countries. These calls appear separately on your normal bill (of course you have to pay tax on these calls too!). It seems quite a reasonable way to call the U.K to me. Has anyone else tried it?
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Old Jun 19th 2003, 3:36 am
  #14  
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yes, your right about calling International cellphones, its because they get free incoming. AT&T I pay 9c to landline & now 35c to Cellphone. I use my cellphone to UK cellphone for 15c per min.
Frank R.
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Old Jun 19th 2003, 9:55 pm
  #15  
Christa
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Default Re: Beware MCI

I must add that 4.9 cents is for calls from home for select area codes (mine
is in such an area), otherwise it would be 8.9 cents. It is a calling card
number that I have programmed in at home and I use it from abroad to call
back home as well.
This rate is for domestic calls, for my calls to Germany, and to several
other countries. Even calls to some more "exotic" countries are surprisingly
low in price.
Check it out here, I'm very satisfied with the service.
http://www.acculinq.com/



"mrtravel" wrote in message
news:[email protected]...
    > Christa wrote:
    > > I've cancelled my long distance carrier a long time ago, it is so stated
on
    > > the SBC bill. Currently I am using acculinq for all US and international
    > > calls at 4.9c per minute. They only charge a $1.00 per month fee, and
only
    > > during those months where you use their service.
    > Where can you make any international call for 4.9 cents?
    > Or is this just to a specific country that you call?
 

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