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Car hire, for the record
Having just returned from the UK the car hire firm I used were excellent. For any ones' future reference it is 1car1 I can certainly recommend them. They were the cheapest I found for this time of year. :)
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Re: Car hire, for the record
Glad you had a good experience with them Tony - they certainly are cheap but I wasn't impressed and won't use them again.
Despite four phone calls, I waited at the airport for an hour before they came to pick me up (then the driver blamed the dispatcher and the dispatcher blamed the driver) then they didn't tell me that they didn't actually have any of the cars I had booked but, after I had signed all the paper work and paid, they told me they had "upgraded" us to another car. This would have been OK but it had less luggage space (Rover 75 from a Vectra - both auto which was the problem but my USC wife doesn't do manual). As they didn't have anything bigger and I couldn't face going back to the airport and finding another car - with two small children in tow - we squashed everything in but I won't be using 1car1 again. Prices are cheap so if everything works that's all that matters - when it doesn't you find out how good they are. |
Re: Car hire, for the record
Originally Posted by Philgr
Glad you had a good experience with them Tony - they certainly are cheap but I wasn't impressed and won't use them again.
Despite four phone calls, I waited at the airport for an hour before they came to pick me up (then the driver blamed the dispatcher and the dispatcher blamed the driver) then they didn't tell me that they didn't actually have any of the cars I had booked but, after I had signed all the paper work and paid, they told me they had "upgraded" us to another car. This would have been OK but it had less luggage space (Rover 75 from a Vectra - both auto which was the problem but my USC wife doesn't do manual). As they didn't have anything bigger and I couldn't face going back to the airport and finding another car - with two small children in tow - we squashed everything in but I won't be using 1car1 again. Prices are cheap so if everything works that's all that matters - when it doesn't you find out how good they are. i had a good experience with them also i could not fault there service:) |
Re: Car hire, for the record
Originally Posted by candy wy.
just curious but which airport was this from.
i had a good experience with them also i could not fault there service:) |
Re: Car hire, for the record
Originally Posted by Philgr
Heathrow - maybe I was just unlucky - I wasn't impressed that their website booking allows you to book a model of car they simply don't have though.
as for the web site I did do a follow up call after booking on it. I called the local office to check that everything was set up right. |
Re: Car hire, for the record
Originally Posted by candy wy.
I can understand your frustration at not getting the car you booked, probably would of felt the same way had it of happened to me:(
as for the web site I did do a follow up call after booking on it. I called the local office to check that everything was set up right. |
Re: Car hire, for the record
Originally Posted by Philgr
I'm just an optimistic fool I guess :rolleyes:
no. just a male;) |
Re: Car hire, for the record
Originally Posted by candy wy.
no. just a male;)
I also work in a environment where virtually everything is done on the web and so I'd forgotten how cr*p most British non-IT companies are at getting their systems to work right |
Re: Car hire, for the record
Originally Posted by Philgr
Actually I have been a male for quite a long time :p
I also work in a environment where virtually everything is done on the web and so I'd forgotten how cr*p most British non-IT companies are at getting their systems to work right all is not lost then. you learnt a valuable lesson when dealing with these companies:p |
Re: Car hire, for the record
Originally Posted by candy wy.
all is not lost then.
you learnt a valuable lesson when dealing with these companies:p In the meantime, if you need a cheap car and can stand the occassional mix up we know where to go. (Btw - making us wait at the T3 bus stop with two very sleepy young children for an hour was a far bigger crime in my view and one that calling ahead wouldn't have helped). |
Re: Car hire, for the record
Originally Posted by Philgr
In the meantime, if you need a cheap car and can stand the occassional mix up we know where to go. |
Re: Car hire, for the record
We hired a vehicle recently from Enterprise locally, they did not have what we orderded either. So we got the next one up, actually two up at the same price.
I prefer to rent from the smaller locations with this guarantee for this very reason. |
Re: Car hire, for the record
Originally Posted by Boiler
We hired a vehicle recently from Enterprise locally, they did not have what we orderded either. So we got the next one up, actually two up at the same price.
I prefer to rent from the smaller locations with this guarantee for this very reason. |
Re: Car hire, for the record
Originally Posted by Philgr
Heathrow - maybe I was just unlucky - I wasn't impressed that their website booking allows you to book a model of car they simply don't have though.
Generally the rental offices that I go to have a limited "stock" of cars on site, and I have never had anything less than an "equivalent", or upgrade car, but then I am not confined to requiring an automatic (Mrs Turkey drives a stick-shift too :) ). |
Re: Car hire, for the record
Originally Posted by tony126
Having just returned from the UK the car hire firm I used were excellent. For any ones' future reference it is 1car1 I can certainly recommend them. They were the cheapest I found for this time of year. :)
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