lansbury

On the 11th I decided to restock my supply of pork pies. Went to Parkers web site ordered pork pies, Cornish pasties and sausages. On checking out saw a note the due to changes made by Fed Ex Parkers can only dispatch to the west coast on Mondays now as it takes four days in transit and the order cannot be in transit over a weekend, so steeled myself for the wait. Sure enough last Monday get a email to say order is on its way. This morning track my box and find it is still in bloody Idaho and will be delivered next Tuesday. So 8 days in transit and over a weekend.

Not only will the food be ruined but it seems that Parkers cannot be relied upon to get food to the west coast anymore, unless at great expense of 2nd day air. Both a catastrophe.

Lion in Winter

Are they using "Smart Post"? If so, it's anything but. FedEx has the package sent somewhere, which takes a few days, then the regular post office takes it from there and takes just as long, if not longer, than if the package had just been put in the post in the first place. I have had two deliveries of Harry and David's pears go bad that way, due to being 8 or so days in shipping (not to mention being tossed around). I've given up trying to get the pears.

scrubbedexpat091

UPS's version of it is just as bad, its silly really. Amazon sent me something to Pt. Roberts, WA from Baltimore by UPS Surepost, took 8 days to get to Seattle where it was handed to the USPS, then only took 1 day to be delivered. Had Amazon even just sent it by regular 1st class mail, it would have only taken 3 days, Surepost and Smart Post suck.



Seems if the food is perishable it would be sent overnight service by air.

lansbury

I don't think so looking at the tracking info it seems to be on the normal Fed EX cross country truck.

Lion in Winter

I would call your pie people now and have them start again. They aren't even meeting their own delivery standards, and that seems slow even for FedEx ground. Also, it might not say Smart Post until the moment of handoff.

scrubbedexpat097

Rule #1. Don't mess with an English man's pies!
What on earth were they thinking?I blame Brexit and Trump for this disaster.

You need to write a very strong worded letter to the Times about this. People that love pies cannot be treated this way.

I hope you get this sorted and there is no national pie disaster day posted again!

Hotscot

Or Scotsman's.
Or anyone's.

lansbury

I've tried contacting Parkers but got no response from them, which I am surprised about. To add insult to injury the parcel arrived at our local distribution depot last night and foolishly I had ideas that it might get delivered today. No such luck is has been left sitting in the depot to spoil, still showing a Tuesday delivery.

They haven't heard the last of this I shall defend my pies to my last breath.

But seriously the point of my OP was to warn the assembled throng that do use Parkers and live out west, that unfortunately the reliability of the deliveries cannot be counted on anymore.

tom169

That really sucks. I had about 7 days delivery after it got held up. To my surprises, the food was still frozen.

lansbury

lizzyq

Did your order arrive? Was anything still cold enough to be edible? Am I a day early in asking thus question?

lansbury

Lion in Winter

So did you assert yourself? Will they replace them for you if the food is spoiled?

lansbury

Yes Parkers will replace what has to be thrown away, or give a refund. Not sure which way to go if I get them replaced they can't dispatch until next Monday, and then might have same problem again. Parkers don't say on their website what Fed Ex changed that makes it only possible to send to the west coast and Nevada on Mondays.

Nutek

RIP(ie)