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New Costco credit card & Chip 'n' PIN

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New Costco credit card & Chip 'n' PIN

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Old Aug 18th 2016, 8:55 am
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Default New Costco credit card & Chip 'n' PIN

With our new costco visa card I am sometimes being asked for a PIN on the chip transactions. This does not happen at all retailers but has the last 2 times I tried using the card. It runs as credit without any problem. Are there any costco members that have experienced the same?
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Old Aug 20th 2016, 6:46 pm
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Default Re: New Costco credit card & Chip 'n' PIN

I've used mine and not been asked for a pin.

Rene
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Old Aug 21st 2016, 4:07 am
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Default Re: New Costco credit card & Chip 'n' PIN

thanks for the info.
I'm a UK costco member, i wonder if it will be easy (enough) getting a costco cc in the US because of this, or if it will just be a conventional procesS? Thinking of amex uk vs us here.
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Old Aug 21st 2016, 4:24 am
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Default Re: New Costco credit card & Chip 'n' PIN

Costco US uses citibank, recently changed from AMEX, so the answer is very probably no. However it's very easy to become a Costco member in the UK, you don't need a business.
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Old Aug 21st 2016, 11:48 am
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Default Re: New Costco credit card & Chip 'n' PIN

Don't the banks do random pin transactions on the cards? I know my US debit card said in the paperwork that a pin might be asked to verify transactions.

My US chip card confuses stores in Canada since it has a chip but doesn't generally need a pin and then prints a receipt for a signature, the cards here are chip and pin, so cashiers dont expect a chip card to need a signature...
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Old Aug 21st 2016, 5:25 pm
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Default Re: New Costco credit card & Chip 'n' PIN

The PIN is for debit. If paying by credit, skip the PIN screen/request by simply keying the enter button. I think that it's Walmart that this has happened to me at least twice.
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Old Aug 23rd 2016, 11:14 am
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Default Re: New Costco credit card & Chip 'n' PIN

Funnily enough a friend was mentioning today that his new Costco credit card came without the pin on any of the letters.

He phoned up and they said they will send out a new letter.

Well, that letter turned up... Containing only instructions on how to change your pin... But you need to know the original pin!
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Old Aug 23rd 2016, 11:23 am
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Default Re: New Costco credit card & Chip 'n' PIN

the original PIN was buried in the text of a standard looking letter. The title of the letter was Welcome to your new card. It detailed your credit limit, the rewards structure and your PIN. It did not come as a separate item. on the letter is did say the PIN was only required for cash advances.

Last edited by mrken30; Aug 23rd 2016 at 11:32 am.
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Old Aug 23rd 2016, 11:37 am
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Default Re: New Costco credit card & Chip 'n' PIN

just called customer service and they confirmed they are using chip and pin
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