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Telefonica / Movistar - something amiss?
I have to say, something must be wrong at Movistar (Telefonica).
Normally for us, a service call means 2-4 weeks wait until someone actually shows up. Unexpectedly. Two days ago, we were having some trouble with our wired internet. This is normal, but usually it's only non-functional an hour per day or so. But in this case, it was working for 1 minute, off for 10 minutes. Consistently. So I called 1002 and asked them to fix it, expecting a guarantee that someone would be here withing 24 hours, and waiting 2 weeks for someone to actually show up. But something is wrong. Not only did they say someone would be here that day, but a technician actually showed up. Not only did they show up, but they replaced our router with a really fancy new one - and now everything works perfectly - without charge. Something is not right. Normally they would take 2 weeks, and would charge a few hundred Euros for this. EDIT: They were also nice about it. I'm baffled. |
Re: Telefonica / Movistar - something amiss?
You are not the first person to notice the change.
About 6 months ago I wanted to get a better deal on my existing ADSL service (having tried unsuccessfully for 2 years) and they couldn't have been more helpful. They have reduced their basic charges to the same level as their competitors so they seem to have got the message that you can't keep screwing your installed base of customers indefinitely. To be fair their call outs for line faults has usually been pretty good but it now seems that they are responding to ADSL faults the same way. Let's hope it continues. |
Re: Telefonica / Movistar - something amiss?
Telefonica has been seriously getting its act together. Here in the UK we had a lot of poor internet service using BTInternet - we switched to O2 (owned now by Telefonica) and so far had brilliant service (at a far lower cost too). I still don't quite understand how they managed to do it, considering we are plugged into the same line..
Telefonica overall are getting a lot of plaudits for their Wayra start-up initiative, their "TU Me" smartphone voice service, and their European data charging...If they get even some of their initiatives right, they could become a major success worldwide. http://www.telecomtv.com/comspace_ne...ily-News-Alert |
Re: Telefonica / Movistar - something amiss?
A very interesting article on Telefonica, and a certain Brit risk-taker, Matthew Key, figures prominently:
http://www.guardian.co.uk/business/2...ital-expansion Telefónica's revenues from non-traditional business lines could be around €5bn (£4bn) by 2013, according to management consultant Arthur D Little. Not insignificant, even for a company bringing in €62bn a year. There will be new products and services in seven areas: financial services, healthcare, advertising, media, security, cloud computing, and mobile internet connections in cars and utility meters (also known as machine-to-machine connections). There are half a dozen existing companies under his stewardship, including Latin American internet TV company Terra, which will be broadcasting dozens of Olympic channels this summer; a satellite broadcaster headquartered in Peru but operating across the region; Spanish social network Tuenti; and the UK discount mobile brand giffgaff, whose online helpdesk is run by its own customers. And then there is the search for the next Instagram – the photo-sharing service launched 15 months ago which has just been bought for $1bn by Facebook. Telefónica's technology incubator, Wayra, is a year old but already has bases around the world, including London, where up to 20 startups will be given office space and access to Telefónica's technology – and, ultimately, its 300 million customers worldwide. |
Re: Telefonica / Movistar - something amiss?
I cannot understand why they don´t expand their landline service. Down our road there are loads of houses desperate for a landline but Telefonica/Movistar just don´t want to know.
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Re: Telefonica / Movistar - something amiss?
Originally Posted by Chiclanagir
(Post 10085370)
I cannot understand why they don´t expand their landline service. Down our road there are loads of houses desperate for a landline but Telefonica/Movistar just don´t want to know.
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Re: Telefonica / Movistar - something amiss?
If only we could get a landline!
We can only get radio internet here and Iberbanda has still to organise a wireless router for us. We've only been waiting since March though. :( |
Re: Telefonica / Movistar - something amiss?
here in tenerife ,they have been installing ADSL and phone lines in about a week from the first order .
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Re: Telefonica / Movistar - something amiss?
Originally Posted by BAT7311
(Post 10090334)
here in tenerife ,they have been installing ADSL and phone lines in about a week from the first order .
BE is a very large expat website, so if you have problems finding your way around we have concierges who will try to direct you. The moderators for the Spanish forums are Mitzyboy and Fred James, moderators are there to ensure that the site runs smoothly within the rules of BE. Problems and complaints should always be addressed to a moderador who will look into the matter and deal with it efficiently and fairly. Our members who post in the Spain Forums are friendly and helpful with a wealth of knowledge of the issues of living in Spain. At the top of the page you will find a quirkily named thread called Free Beer which is full of important and useful information. Hope you enjoy your time participating in the forums. Please let me know if you need any further help. Rosemary |
Re: Telefonica / Movistar - something amiss?
Originally Posted by Chiclanagir
(Post 10085370)
I cannot understand why they don´t expand their landline service. Down our road there are loads of houses desperate for a landline but Telefonica/Movistar just don´t want to know.
Do you have WiMax in your area? It's very good if you can get a signal - and usually the same or much cheaper than telefonica, but is more reliable and can go to 10Mbps speeds. |
Re: Telefonica / Movistar - something amiss?
Telefonica taking on their German equivalent
http://thenextweb.com/eu/2012/05/29/...oms-home-turf/ Wayra, the hot new startup incubator founded by telecom giant Telefónica, recently opened a call for projects in Germany, where chief competitor Deutsche Telekom has just opened its own startup accelerator hub:raum in Berlin. Interested German startups can sign up now, until 8 July 2012, and the best 10 startups will then move into the Wayra academy in Munich next September. |
Re: Telefonica / Movistar - something amiss?
Originally Posted by amideislas
(Post 10090395)
I reckon because it's very expensive to run the cables. Now they have to >compete< against others in the market and can't charge €75 per month anymore, so the return on investment probably doesn't look so good. They win, you lose.
Do you have WiMax in your area? It's very good if you can get a signal - and usually the same or much cheaper than telefonica, but is more reliable and can go to 10Mbps speeds. |
Re: Telefonica / Movistar - something amiss?
Originally Posted by amideislas
(Post 10069600)
I have to say, something must be wrong at Movistar (Telefonica).
Normally for us, a service call means 2-4 weeks wait until someone actually shows up. Unexpectedly. Two days ago, we were having some trouble with our wired internet. This is normal, but usually it's only non-functional an hour per day or so. But in this case, it was working for 1 minute, off for 10 minutes. Consistently. So I called 1002 and asked them to fix it, expecting a guarantee that someone would be here withing 24 hours, and waiting 2 weeks for someone to actually show up. But something is wrong. Not only did they say someone would be here that day, but a technician actually showed up. Not only did they show up, but they replaced our router with a really fancy new one - and now everything works perfectly - without charge. Something is not right. Normally they would take 2 weeks, and would charge a few hundred Euros for this. EDIT: They were also nice about it. I'm baffled. |
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