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Sabadell CAM Credit card points

Sabadell CAM Credit card points

Old Dec 13th 2012, 9:33 pm
  #1  
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Default Sabadell CAM Credit card points

I appreciate this question may be a bit of a shot in the dark, but here goes.
I was a Cam customer, now taken over by Sabadell.
With my Mastercard Classic credit card I was accumulating points when used for a purchase which gave me a selection of 'gifts' I could claim.
When I accessed Cam online there was an option "Puntos de Tarjeta" where I could view my accumulated points. Now I have to log on to Sabadell online I cannot find this option on their site or anything which may be similar.
I have been telephoning them for the last 2 days and when I get the press for English speaking option I get operators who tell me (in English!) that there are no English speaking assistants available and they will telephone me back. Guess what - no calls!
I have also tried their online assistance chat (message in Spanish) but there are no operators available there either apparently! I have sent a message but so far no reply.
At the branches, I'm told the online service is separate and to contact it directly!
Anyone help please?
Thanks.
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Old Dec 13th 2012, 11:30 pm
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Default Re: Sabadell CAM Credit card points

Given the millions (or billions?) that the CAM 'lost' and they were sold for 1€ to Sabadell good luck with that!
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Old Dec 14th 2012, 12:15 am
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Default Re: Sabadell CAM Credit card points

Originally Posted by spainrico
Given the millions (or billions?) that the CAM 'lost' and they were sold for 1€ to Sabadell good luck with that!
I think you're probably correct!
Annoying thing is, I could & should have claimed the gift(s) I was entitled towhen the info' was on the CAM site.
As a matter of interest (no pun intended) I wonder how many CAM credit card holders realised they were even accumulating these points? I stumbled across it some months back when I clicked on "Puntos de Tarjeta" and discovered I was getting points for using the card.
UPDATE.
Just got a call from Sabadell. I can't access the points on their new site and the assistant had no idea about what to do about it. After being put on hold few some time I think (!) I finished up at my branch, where again the person hadn't a clue and couldn't access anywhere any information on my points.
She says she will raise an 'incident' with head office and get back to me.
I'm not holding my breath.
I know this is "small beer" in comparison to other CAM and banking scandals but I'm pretty annoyed as I had accumulated a large number of points which I intended to convert into Xmas presents for the household.
This is one of the annoying things about Spain. In the UK, I would be able to raise this with consumer groups and get some action, but here, I think not!
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Old Dec 14th 2012, 12:25 am
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Default Re: Sabadell CAM Credit card points

Reminds me of a chap I knew who was given a cheque for 10k in the morning for commission earnt, he went for a lunch time drink, and by the afternoon the cheque was worthless as the company had gone down.

Many people have lost a lot of money with CAM investments and probably be years before they see any return.

I would think this scheme was run in conjunction with some promotions company who are also probably owed money.
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Old Dec 14th 2012, 12:37 am
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Default Re: Sabadell CAM Credit card points

Originally Posted by spainrico
I would think this scheme was run in conjunction with some promotions company who are also probably owed money.
You're spot-on, it was, because when I viewed gifts available I was directed to a separate non-Cam site. Have no idea who they are or were so can't find their site!
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