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Sabadell Account Cockup!

Sabadell Account Cockup!

Old Apr 1st 2021, 7:12 pm
  #1  
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Red face Sabadell Account Cockup!

I have been looking to use a virtual bank to handle my household Direct Debits in Spain, thus escaping the expensive clutches of Sabadell Bank.

So I went online to my Sabadell account and started to download the details of the various direct debits when lo and behold! I managed to recall/cancel a payment to the water company that had recently been made, woe is me! I have looked but cannot find a way to undo the calamity I have set in motion.

I cannot go to the bank as I’m in UK. I will not be able to manage to communicate my problem over the phone in Spanish, I think I may have snookered myself, Does anyone here have a solution to the problem, help!

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Old Apr 1st 2021, 8:53 pm
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Default Re: Sabadell Account Cockup!

Hola

Some bills can be paid on-line - have you tried the water company's website?

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Old Apr 2nd 2021, 4:12 am
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Default Re: Sabadell Account Cockup!

Even up here in the north the Sabadell staff speak English, so try giving them a call.
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Old Apr 2nd 2021, 7:38 am
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Default Re: Sabadell Account Cockup!

I would try and pay the water company directly as Dxf suggests then go back online with Sabadell and make sure the DD is ready to process the next bill.
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Old Apr 2nd 2021, 7:49 am
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Default Re: Sabadell Account Cockup!

You should also be able to set up a new Direct Debit on the water company website if you cancelled it instead of returning one payment.
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Old Apr 2nd 2021, 9:08 am
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Default Re: Sabadell Account Cockup!

Sabadell have English speaking support staff at their call centre.

Its so strange to live in a different country and go as far as not speak a word of it. Why would anyone do that to themselves...
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Old Apr 2nd 2021, 11:16 am
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Default Re: Sabadell Account Cockup!

Originally Posted by breakfasttea
Sabadell have English speaking support staff at their call centre.

Its so strange to live in a different country and go as far as not speak a word of it. Why would anyone do that to themselves...
Did I indicate that I lived there? Did I say I claim to not speak a word of the language?
Treat yourself to some spectacles or digest what you read.
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Old Apr 2nd 2021, 11:23 am
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Old Apr 2nd 2021, 6:55 pm
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Default Re: Sabadell Account Cockup!

Thanks to all for the suggestions and the video. I have tried to sign up on the Agua Valencia website but it will not accept an overseas mobile number as part of the sign up process. Basically I will have to get Toro by the horns and talk to them I'll try the bank first and see if I can get back to where I started from and then I will activate my Transferwise (Wise) acc. and wrestle with the transition from one bank to the other. Expect more cries for help in the ensuing days!
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