Sabadell Account Cockup!
#1
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Joined: Jul 2006
Location: london/gandia
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Sabadell Account Cockup!
I have been looking to use a virtual bank to handle my household Direct Debits in Spain, thus escaping the expensive clutches of Sabadell Bank.
So I went online to my Sabadell account and started to download the details of the various direct debits when lo and behold! I managed to recall/cancel a payment to the water company that had recently been made, woe is me! I have looked but cannot find a way to undo the calamity I have set in motion.
I cannot go to the bank as I’m in UK. I will not be able to manage to communicate my problem over the phone in Spanish, I think I may have snookered myself, Does anyone here have a solution to the problem, help!
So I went online to my Sabadell account and started to download the details of the various direct debits when lo and behold! I managed to recall/cancel a payment to the water company that had recently been made, woe is me! I have looked but cannot find a way to undo the calamity I have set in motion.
I cannot go to the bank as I’m in UK. I will not be able to manage to communicate my problem over the phone in Spanish, I think I may have snookered myself, Does anyone here have a solution to the problem, help!
#2
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Joined: Aug 2005
Location: Beckenham, London borough Bromley
Posts: 1,617
Re: Sabadell Account Cockup!
Hola
Some bills can be paid on-line - have you tried the water company's website?
Davexf
Some bills can be paid on-line - have you tried the water company's website?
Davexf
#3
Re: Sabadell Account Cockup!
Even up here in the north the Sabadell staff speak English, so try giving them a call.
#4
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Joined: Aug 2009
Location: Costa Blanca
Posts: 3,121
Re: Sabadell Account Cockup!
I would try and pay the water company directly as Dxf suggests then go back online with Sabadell and make sure the DD is ready to process the next bill.
#5
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Joined: Jun 2011
Posts: 1,129
Re: Sabadell Account Cockup!
You should also be able to set up a new Direct Debit on the water company website if you cancelled it instead of returning one payment.
#6
Re: Sabadell Account Cockup!
Sabadell have English speaking support staff at their call centre.
Its so strange to live in a different country and go as far as not speak a word of it. Why would anyone do that to themselves...
Its so strange to live in a different country and go as far as not speak a word of it. Why would anyone do that to themselves...
#7
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Location: london/gandia
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Re: Sabadell Account Cockup!
Treat yourself to some spectacles or digest what you read.
#9
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Joined: Jul 2006
Location: london/gandia
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Re: Sabadell Account Cockup!
Thanks to all for the suggestions and the video. I have tried to sign up on the Agua Valencia website but it will not accept an overseas mobile number as part of the sign up process. Basically I will have to get Toro by the horns and talk to them I'll try the bank first and see if I can get back to where I started from and then I will activate my Transferwise (Wise) acc. and wrestle with the transition from one bank to the other. Expect more cries for help in the ensuing days!