Originally Posted by Barriej (Post 13288323)

I would have thought an actual conversation with a 'live' person would trump a letter anyday..

Originally Posted by Barriej (Post 13288323)

I would have thought an actual conversation with a 'live' person would trump a letter anyday.

Do people have to do this in the Uk as well??
I'm sure it would have been something my 80 odd yr old father would have whinged about over the years.

Originally Posted by BristolUK (Post 13288338)

What means do you recommend for verifying the voice on the phone?

Originally Posted by Lynn R (Post 13288367)

My UK bank (First Direct) which does not have branches and operates solely by telephone or online banking, has been using voice recognition technology for a while, which once the customer has given permission for it to be used does away with the need to quote a password or ID number when phoning them. I had phoned them with a query when they told me about it and I gave my permission.

Originally Posted by Lynn R (Post 13288367)

My UK bank (First Direct) which does not have branches and operates solely by telephone or online banking, has been using voice recognition technology for a while, which once the customer has given permission for it to be used does away with the need to quote a password or ID number when phoning them. I had phoned them with a query when they told me about it and I gave my permission.

Originally Posted by Rosemary (Post 13288368)

That sounds great. Can you imagine DWP doing that?:rofl:

Originally Posted by Finknottle (Post 13288374)

That's fine, until AI imitates your voice!

Originally Posted by BristolUK (Post 13288393)

Can you imagine taxpayers wiling to pay extra for the cost? ;)

Originally Posted by BristolUK (Post 13286445)

I'm going to take a wild guess and say that it's all pre-programmed with someone giving the witness part a cursory glance to see if they are "qualified" (with some random check built in) and the resulting data entry will produce an automated text. I noticed the form asked for the full number as it would be dialled, so probably not even someone engaged in the texting part.

Hopefully that letter will be seen as something additional to the normal routine, thus needing additional action. I noted the same sheet for an email so maybe that was a mistake on my part.

Originally Posted by Rosemary (Post 13291117)

Well tracking the form did not work at all because I was not notified that it had arrived. However, today I received an e-mail in response to the letter that I had enclosed. Not just a short and to the point one saying simply that it had arrived but also explained that it was accepted, had been processed and that no further action was necessary. So my polite letter worked!!!!!!

Rosemary

Originally Posted by Rosemary (Post 13291117)

Well tracking the form did not work at all because I was not notified that it had arrived. However, today I received an e-mail in response to the letter that I had enclosed. Not just a short and to the point one saying simply that it had arrived but also explained that it was accepted, had been processed and that no further action was necessary. So my polite letter worked!!!!!!Rosemary

Originally Posted by Notdunroamin (Post 13291347)

In my experience, both here in Spain and previously in France, it would appear that postal tracking simply stops when the item either leaves or enters UK with the systems not talking to each other.

Originally Posted by Notdunroamin (Post 13291347)

In my experience, both here in Spain and previously in France, it would appear that postal tracking simply stops when the item either leaves or enters UK with the systems not talking to each other.