missile

We are moving out on the 15th July.

Can anyone advise e mail address for Telefonica, Iberdrola and Aquagest to serve notice? How do I arrange terminal readings?

Never done this before and greatful for any advice you may have.

lynnxa

best to phone them & get a cancellation/disconnection code from them - Spanish companies are notorious for ignoring e-mails


there's a good chance that they'll tell you they need more notice than you are giving them, too

missile

Thanks for your prompt reply. They have a habit of forgetting phone calls too. I would pref to confirm by e mail, fax or snail mail.

ForHotspot

I can tell you that both Iberdrola and Aquagest take a very long time to reply emails.

missile

I spoke with Ibedrolla and they are happy to accept cancellation on the 15th ........... and remove the meter!!! No I don't want meter removed, just a terminal reading and final bill, new owner will arrange new contract. We can't do that, but we can transfer your contract to new owner.

My agent tells me he will read meter for electric and water on the day and we will get a bill for our proportion of the next bill.

Seems a bit odd to me, but I guess this will avoid interuption to supply and re-connection charges. I think I should terminate the phone and alarm contracts. New owner will have to pay for re-connection if he wants the service.

missile

For your info:

If you need to contact Telefonica whilst in the UK. Dial 0034 699 99 1004

After the recorded message (in spanish) press #1 to speak to an operator.
If your spanish is not up to scratch "por favor hable inglés".
You will be transferred or if no one is available told to call back later.