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La Caixa email
Hi
Does anybody have an email for the C.Antonio Concepcion branch 7139 ( near the ferry) & a contact there of someone who speaks some English. If I need to phone the branch my Spanish wont hold up to a lengthy conversation Many thanks in advance Chris |
Re: La Caixa email
Unfortunately, though I have been using that bank for 8 years I have never come across anyone who speaks English. Someone else might know differently. Sorry. Kath
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Re: La Caixa email
Depending on what your problem/issue is with Caixa, and I've had plenty !!.
I have contracted Madrid direct, I have some names/email addresses which I have "eventually" received a reply from, and what I have always done, is write my email completely in English, and then translate it via the "Translate" facility in Google, explaining at the very beginning that "I have also translated this communication into Spanish below, in the hope that you can help me." Sadly Caixa are a bit of a law unto themselves, they change & amend things without any comms or reason, and yes, it is so frustrating, and quite rare that the bank staff even try or want to help, although there are some - but very hard to find. Let me know if you need these contact details. |
Re: La Caixa email
Originally Posted by Ken and Tina
(Post 12611562)
Depending on what your problem/issue is with Caixa, and I've had plenty !!.
I have contracted Madrid direct, I have some names/email addresses which I have "eventually" received a reply from, and what I have always done, is write my email completely in English, and then translate it via the "Translate" facility in Google, explaining at the very beginning that "I have also translated this communication into Spanish below, in the hope that you can help me." Sadly Caixa are a bit of a law unto themselves, they change & amend things without any comms or reason, and yes, it is so frustrating, and quite rare that the bank staff even try or want to help, although there are some - but very hard to find. Let me know if you need these contact details. I would appreciate any contact details,PM me if you would prefer I have had a money transfer go missing ,I have used the same currency broker for 10 years @ least never any issue .I was wondering if La Caixa need some ID with the anti money laundering now in place.It shouldn't be the case I have been using this account for 20 years now , Saying that Santander held up a recent transfer ,which was my mortgage payment & we have had that for 20 years also , but that's another story Many thanks Chris |
Re: La Caixa email
Originally Posted by chrismortley
(Post 12611575)
Morning
I would appreciate any contact details,PM me if you would prefer I have had a money transfer go missing ,I have used the same currency broker for 10 years @ least never any issue .I was wondering if La Caixa need some ID with the anti money laundering now in place.It shouldn't be the case I have been using this account for 20 years now , Saying that Santander held up a recent transfer ,which was my mortgage payment & we have had that for 20 years also , but that's another story Many thanks Chris Anyway, they have an English language help line in Barcelona. You should be able to find it on your online statement somewhere. I found it on Google but it should be in what little paperwork they provide Digital banking CaixaBankNow support 902 115 007 +34 935 82 98 01 You will have to ask for the English speaking service We got so fed up with Caixa's customer service that we switched to Sabadell in Ayamonte, who do have a 'home' bank system and all the staff speak good English, although we still have a residual account with Caixa. |
Re: La Caixa email
Chris
You have PM. Cheers Ken |
Re: La Caixa email
Originally Posted by Ken and Tina
(Post 12611594)
Chris
You have PM. Cheers Ken replied to PM |
Re: La Caixa email
Originally Posted by MikeJ
(Post 12611578)
Hi, Caixa are headquartered in Barcelona, they operate a central banking system so that you do not have a 'home' bank. You might notice that your ISBN bank number has a Barcelona code.
Anyway, they have an English language help line in Barcelona. You should be able to find it on your online statement somewhere. I found it on Google but it should be in what little paperwork they provide Digital banking CaixaBankNow support 902 115 007 +34 935 82 98 01 You will have to ask for the English speaking service We got so fed up with Caixa's customer service that we switched to Sabadell in Ayamonte, who do have a 'home' bank system and all the staff speak good English, although we still have a residual account with Caixa. The guy I spoke to was very helpful It appears that when I very briefly locked my accounts ( about 1 hour ) they decided to block my account . Pity they never informed me , 1 minute to shut the account down & anything up to a week to reopen it I will own up that the original problem was human error ( mine) |
Re: La Caixa email
Originally Posted by chrismortley
(Post 12611614)
Thanks Mike
The guy I spoke to was very helpful It appears that when I very briefly locked my accounts ( about 1 hour ) they decided to block my account . Pity they never informed me , 1 minute to shut the account down & anything up to a week to reopen it I will own up that the original problem was human error ( mine) It appears I have to fill in the form Model 5433 before I can deposit any money into our account ( new money laundering laws ) has anyone else come across this yet ? Best Chris |
Re: La Caixa email
Hi Chris, did you receive a response regarding form 5433? I have a similar issue. La Caixa has blocked access to my account until I provide a completed 5433 form.. where can I download it please.Any ideas? Thanks Geoff |
Re: La Caixa email
Originally Posted by eddygoff
(Post 12723642)
Hi Chris, did you receive a response regarding form 5433? I have a similar issue. La Caixa has blocked access to my account until I provide a completed 5433 form.. where can I download it please.Any ideas? Thanks Geoff Sorry for the delay I didn't need to complete the 5433 in the end , I managed to provide enough info to get them off my back ( not saying it will not happen again) At the time i spoke to the guy from Spanish Tax Forms Ltd & he had never had to complete one before You could try asking the question on the whole Spanish forum , that's what I intended to do there are quite a few Expats with experience of the Spanish Tax system Sorry I couldn't be of more help Chris |
Re: La Caixa email
Hi Chris,
Thanks for responding. No worries. I have asked the bank to send me a link or copy of the form. I have already provided tax returns etc etc. So fed up I might just close the account and cut my losses with only a few hundred euros in it. My solicitor has power of attorney but he's been no help either. Thank goodness I sold my villa and have no ties with Spain anymore. |
Re: La Caixa email
In May we each had to complete FATCA-CRS forms for Caixa Bank. These were to verify our country of residence for tax purposes and provide our tax ID numbers (ie. national insurance numbers). Account has functioned normally since. This is all to do with money laundering regulations. |
Re: La Caixa email
Originally Posted by Kayann
(Post 12724184)
In May we each had to complete FATCA-CRS forms for Caixa Bank. These were to verify our country of residence for tax purposes and provide our tax ID numbers (ie. national insurance numbers). Account has functioned normally since. This is all to do with money laundering regulations. |
Re: La Caixa email
Originally Posted by MikeJ
(Post 12611578)
Hi, Caixa are headquartered in Barcelona, they operate a central banking system so that you do not have a 'home' bank. You might notice that your ISBN bank number has a Barcelona code.
Anyway, they have an English language help line in Barcelona. You should be able to find it on your online statement somewhere. I found it on Google but it should be in what little paperwork they provide Digital banking CaixaBankNow support 902 115 007 +34 935 82 98 01 You will have to ask for the English speaking service We got so fed up with Caixa's customer service that we switched to Sabadell in Ayamonte, who do have a 'home' bank system and all the staff speak good English, although we still have a residual account with Caixa. after 5 years or more with Sabadell , we could not access our a/c on line due to SMS problems many visits to Sabadell including manager and discussions with head office Barcelona etc etc failed to resolve so reluctantly [as we were happy with Sabadell ] we cancelled and transferred to Caixa , no problems since February last |
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