Arthurs Glove

I've just had my usual monthly e-mail from Owners Direct and this month they are promoting a company called Intasure who provide home insurance.
I've asked them from a quote and the amount is similar to what I am paying with AMSYR but am wondering if anyone else has experience of them.

snikpoh

I used to use them but never had to make a claim. I only changed because I found IBEX to be cheaper.

johnnyone

They are my insurers, but have never claimed. Their Spanish office is in Oliva.
This year they have changed the terms for the winter period that relates to burst pipes. Apparently if I do not maintain a temp of 55 degrees when I am not there I am not covered.
Hardly likely to suffer frost damage in Oliva where the house is.

Arthurs Glove

My house (holiday home) is in Oliva also. Do you know where their office is and if the local staff speak English

pablosho

A client of ours uses intasure and has informed me that the mains water should be turned off between the months of November & March if the house is empty!

He has used them for several years but he hasn't had to claim either, sorry if that's not much help.

anonimouse

Not much help sorry except to say they are legit.

Never made a claim but used them for about 6 years and in my houses in other countries too, however they only do houses in Spain if it's your holiday home now, that's why I changed to Mapfre.

johnnyone

I walked past it last time I was out but do not know the address. Its in the area around the Bar Institute and N332.
They do speak english as I rang them when I set up the insurance. I was speaking to the rep. and mentioned I had a house in Oliva and she said that was where she was speaking from.

johnnyone

Try this link


http://maps.google.co.uk/maps/place?...28623688020652

poolboy

actually most insurers will not cover water leaks - either frost or tree root invasion.

my neighbour had a leak & the water lost was 700e, insurer paid for the repair but not the leak - it wasn't intasure though.

Don Limpio

I´ve used them for the past 3 or 4 years. Nice bunch of people but like others I´ve never had to claim.

Hillybilly

I have a property insured with Intasure and have had the misfortune to have to make 2 claims, both for robberies (one a house break-in and one a theft of pool equipment about a year after the first claim).

The first claim was accepted and dealt with very efficiently indeed, paid out in full, very swiftly, no questions asked. The second claim was repeatedly rejected and only after threatening to go to the ombudsman (after following the time-consuming official complaints procedure) did they refer my claim to the Consorcio (who paid out in full).

I would say though, even though they rejected the claim, that they were approachable, friendly and communicative at all times. My beef mostly lies with the dimwit loss adjuster they appointed. I am still insured with them.

Fredbargate

I know someone with a flat that suffered a burst pipe when the tenant was away. The loss adjuster informed them that the water should be turned off if the property is left empty for more than three weeks. This property was insured by Ibex, the claim was paid.

teuchterpete

I use Intasure. I once tried to claim for an outer door lock which would not open so had to remove grill over upstairs window and (gently) force entry. They would not pay for lock as they said it was not consequential. As I did little damage to property whilst breaking in ( grill was easily replace) They would not pay for that as it could be repaired below excess. I might add that to get to the window I had to climb out of my neighbours window and over an asbestos roof to get to my terrace, and all this after driving all the way from Scotland!
Pete

noelrosie

We have just asked Intersure for a quote and were told the same thing - mains water to be turned off between November and March if the house is empty. Watching this thread with interest before deciding whether to go with them or not ...

determined

I had the misfortune to have relied upon this company.
We had insured the house with them because the policy was in English / underwritten by Lloyds and in the belief that communication would be easier in the event of any problems.
On the first and only occasion in my life that I have made any sort of claim; it was unfortunately a large one that involved a total loss.
Firstly........understand that these people are not brokers.......If you have to claim; the onus will be on you to check your policy and do the legwork.
Second .....do not rely upon anything they previously told you , unless you have it in writing........They encourage telephone contact (as can be seen on their web-site) .
I would like to hear from others who have had problems.........In particular, substantial claims and / or those involving the consorcio.